A1ortos Reviews 

Avoid like the plague!

Selling cars with faulty engines, oil leaks, and bodged error codes!

A1Ortos more like a1 write offs!

We have had a smooth experience buying our new vehicle with Tony at A1 Ortos. He has been professional and patient throughout as we were in the middle of a house move! The car and warranty package was just want I was looking for and Tony was very knowledgable throughout. Thank you Tony.

Purchased a Mercedes E-Class Coupe in mid-March from Kenny, and my experience has been a mixed bag.

The good:
I enquired about the car's registration so I could run some checks, and shortly after, Kenny left a voicemail with the registration number.
I then called to ask a few questions and to book a test drive for the weekend. Kenny followed up during the week to confirm the test drive and also gave the usual sales pitch about how great the car is.

When I arrived for the test drive everyone was polite and welcoming. After a short wait, the car was brought to the forecourt.
It looked nice and clean, and smelled lovely too.

They have a variety of nice and clean looking cars, the showroom is an eye candy.

The neutral/bad:
The brakes on the car looked bad with unevenly worn discs (this was somewhat visible in the photos and but was easy to confirm in person). When I brought it up to Kenny, he didn’t respond—just kind of froze, and then the vibe suddenly shifted from talkative and cheerful to something like "ah here we go...". This is very hard to explain but the mood didn't feel right and it made me think that he knew about the condition of the brakes and wasn't happy that I caught on. The brakes felt mushy during the test drive, otherwise the car drove fine.

He didn't budge on the price, fair enough... He gave a speech on how others were ready to buy the car but couldn't because I had a deposit down, he had buyers lined up that he could sell to immediately, and they price their cars to sell (a very similar spec car took 2 months to sell on their website).

I agreed to the price. Mind that there is an additional £299 "basic package" that you have to pay for.

Then comes the part trying to upsell overpriced warranty up to 3 years. I agreed to the "premium package" that gives 6-month warranty and also adds an HPI report as well as a "full machine polish & detail". Fun fact: Kenny says: "Mate, people usually take the 2 or 3 year warranty, it's great. Say your panoramic sunroof breaks down on your Merc, it is a minimum £1500 fix when you take it to the dealership". Guess what is NOT covered as stated in the T&C of the warranty they sell? Yep, Panoramic sunroof... Great product knowledge there, Kenny...

I brought up the brakes again, and Kenny assured me they would be checked and that the car would be serviced before collection.
Then he fiddled with the laptop a bit and had a quiet chat with the manager and then magically "oh the car has already been serviced and brake pads have been replaced so it's good to go". Showed me a service entry on the laptop that noted these actions (the mouse cursor was blinking in edit mode so make of that what you will...)

I also mentioned a chip in the windscreen and few chips in the paintwork. He said these would be fixed before collection.

I wanted to see the T&Cs of the HP finance agreement but was told I can't until I sign the documents. You want me to sign a legally binding loan document before I can see the terms?...
Although I purchased the "premium package" he printed the terms for the "basic package" and wanted me to sign. I requested the correct document to be printed and refused to sign until then but he said don't worry mate it doesn't matter. Didn't print to right one.

On the day of collection the car looked clean but not any different than before (no proof of "machine polish & detail" but it is subjective). The chip in the windscreen was fixed. He said they could not fix the paint chips due to the colour of the car but ordered touch-up paint. He said he would post it to me so I should receive this in a couple of days. Also did not receive an HPI report.

I took the car to a MB dealership after two weeks to have it checked. They could not believe the poor state of the brake discs and advised me to replace them immediately and talk to the garage who sold me the car. I had them replaced at an independent garage and didn't bother discussing this with A1Ortos. My sanity is worth more than a few hundred quid figthing for this and probably getting nowhere with these guys.

I waited about two weeks but didn't receive the touch-up paint, contacted Kenny to get a copy of service they performed on the car, the correct warranty docs and the touch-up paint.
Had to chase him and A1Ortos multiple times over a month to get these.
I got the service docs in about 6 weeks (different than what he showed me on the day, this one only mentions engine oil change, which kind of shows what he showed me was done on the spot).
I got the premium warranty docs from the service supplier in an automated email in 6 weeks.
I received the touch-up paint in 7 weeks.

Overall they are fine with a touch of incompetency.
The car had the exact trim level and colour I wanted, which is a rare combination, which is why I put up with the sales pitch, high price, and unnecessary "packages", otherwise I would've taken my custom elsewhere.

Just been checking the reviews for A1 Ortos garage and surprised to find no reviews on actual garage site since March 2022 yet plenty of positive reviews on trustpilot? Could it be to counteract a couple of negative reviews there!!! I wonder!

Amazing! Really good service. Tony was really understanding and helpful !

A1 ortos have been absolutely fantastic from start to finish, exceptional service and friendly staff. Huge thank you to Kenny from A1ortos. I think he deserves to go home early.

The sales team (Tony and Kenny) were very friendly and worked professionally and patiently with me, to review a number of vehicles over a few weeks, to find the right one. Tony completed the sales process and fully explained all the T&Cs, overall a pleasurable experience.

The service of the garage was excellent brilliant service. Tony who sold us the car was so helpful

Excellent service from Brett , honest & helpful throughout the whole process .

Tony was very professional and personable. No pressure selling at all. Superb stock of high end vehicles, immaculately presented. Will definitely consider purchasing from here again.

Smooth and helpful sales process - Tony was honest and straightforward

“Terrible,woeful, terrible” to quote the great Alan Hansen, ive heard the words “2 minutes” here in the space of an hour and a half than i have in 15 years of marriage with my wife, in the hour and a half/two hours i was here, i felt like i had my ring plumed in more than Lily Phillips, 2 stars because the woman on the counter was alright😡

Great experience dealing with Brett on the purchase of my new Range Rover. Would highly recommend.

Kenny was fantastic from start to finish thanks to all the team at a1 ortos

OUTSTANDING
Kenny was the most diligent and attentive salesman.
Bought 2 cars in 4 weeks
Will never go anywhere else.

Great handover
Loved the chat with Lenny and his knowledge and share of appreciation for motors.

See you soon for the RS6 and Lambo 😉

I have used Kenny Heaton many times for advise on buying a car and for new cars.

I can say I haven’t dealt with a more friendly and professional person. He’s honest straightforward and reliable a true gentleman.

we Love our new car :) Me and my husband purchased a car from Kenny and to say the least he has the patience of a saint putting up with my husband he will laugh reading this nether the less he remained professional and courteous through out he remained in contact whilst we waited for our new car to be checked over before we took it home.

Got my new car off Kenny today. Impeccable service would definitely recommend 👍🏾

Great service and fantastic value for money on new car highly recommended A1 for anyone looking for a new car