I have the fussiest 2 year old jack Russell who regularly has tummy troubles,When I read about AAtu,s ethos regarding dog nutrition I was impressed enough to give it a go.My fussy Russell was impresse... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Placed order at lunch time and it arrived the next day! I have five Sussex Spaniels, the breed is known for being extremely fussy but they all really enjoyed the wet dog food. I ordered the chicken, t... Toon meer
Bedrijf heeft geantwoord
Shame no wet cat food. I sadly had to cancel my subscription to the wet cat food as it is discontinued. Been very disappointed but ordered a pack of dry food as it was on offer which was delivered qui... Toon meer
Bedrijf heeft geantwoord
My GSDs love this food Also place an order and it's a quick turn around you get it either the next day or the following which is great when you run out of the food. Others you have to wait days for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!
Contactgegevens
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, Verenigd Koninkrijk
- enquiries@aatu.com
- aatu.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor service
The customer service team are excellent at talking down to customers. I placed an order but the catfood wasn't sent. Apparently they don't have my catfood in stock, so why did they take my money. Plus, after much chasing, they're in no rush to refund. It's been a poor end to our long relationship. Shame on you.
8 april 2026
Review zonder uitnodiging
Antwoord van AATU Dog & Cat Food
We're truly sorry to hear about your recent experience with us. It's disappointing to know that we've fallen short of your expectations, especially as you've been a long-standing customer. We take all feedback seriously and we're committed to improving our service.
We understand your frustration regarding the delay in your refund and the unavailability of the cat food you ordered. We assure you that this is not the level of service we strive to provide.
We can see that one of our customer care team reached out to you and advised that refunds can take 3-5 business days to return back to your provider. We apologise for this delay.
Thank you for bringing this to our attention. We value your feedback and your continued support.
Best regards,
Andrew
The AATU Team
Dog loves his new food delivery very…
Dog loves his new food delivery very fat very happy customer
28 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your fantastic 5-star review! We're thrilled to hear that your dog is enjoying their new food and that you're pleased with our delivery service. It's always wonderful to hear from happy customers. If you ever need any assistance in the future, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Best regards,
Andrew
The AATU Team
My dog loves this food and it is great…
My dog loves this food and it is great quality. Price is a little high but you get what you pay for. Subscription makes it cheaper too. Would highly recommend!
16 januari 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your dog is enjoying our food and that you appreciate the quality we strive for. We understand that premium quality can come at a higher price, but we're glad to know that our subscription service is helping make it more affordable for you. Your recommendation means a lot to us.
Thank you for choosing AATU for your dog's nutritional needs.
Best wishes,
Andrew
The AATU Team
Antwoord van AATU Dog & Cat Food
Thank you for your positive feedback! We're delighted to hear that you're pleased with the quality of our food and our speedy delivery service. We strive to provide the best for our customers and their pets.
Thanks again for choosing AATU!
Best wishes,
Chris
The AATU Team
Notified of the delivery
Notified of delivery, time and place of the delivery. Delivered on time with a smile and pleasant presence.
As always the food is excellent quality and is filling.
31 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our delivery service and that you found our team to be pleasant and timely. We always strive to provide excellent service and it's great to know we're hitting the mark.
We're also delighted to hear that you're pleased with the quality of our food. Your feedback is greatly appreciated and we look forward to continuing to serve you and your pet.
Best wishes,
Chris
The AATU Team
AATU for dogs the best you can buy for your dog.
Website was easy to use and delivery was SUPER FAST.
We have used AATU for dogs the last 6 years and it is fantastic.
31 maart 2026
Antwoord van AATU Dog & Cat Food
We're happy to hear that you found our website easy to use and that you were pleased with our speedy delivery. It's wonderful to know that you've been a loyal AATU customer for the past 6 years.
We truly appreciate your support and look forward to continuing to serve you and your dog with our products.
Best wishes,
Chris
The AATU Team
Happy puppy!
Easy to place an order, it was great to have the discount too
My rescue dog Dudley seems to really enjoy eating the duck flavour so he’s really happy with his food
Really quick delivery
I would definitely recommend this
31 maart 2026
Antwoord van AATU Dog & Cat Food
We're delighted to hear that Dudley is enjoying his duck flavour food and that you found the ordering process easy. It's also great to know that you appreciated the discount and our quick delivery service. Your recommendation means a lot to us.
Thank you for choosing AATU for Dudley's meals. We look forward to continuing to serve you and your rescue dog with our super premium pet food.
Best wishes,
Chris
The AATU Team
Best Dog Food
Highly nutritious dog food after trying so many different brands I finally found AATU & never looked back. Both my dogs love it.
2 april 2026
Antwoord van AATU Dog & Cat Food
Thanks for your wonderful 5-star review! We're thrilled to hear that you've found AATU to be the best choice for your dogs and that they love it. We appreciate your support and look forward to continuing to provide your dogs with our super premium food.
Best wishes,
Chris
The AATU Team
Consistently have a cleared plate
I chose to swap from Appaulse chicken to AATU for my Ellie Mae.
I never heard of the brand until it was posted on “too good to waste”.
Offered it Ellie Mae and wow! She consistently clears her plate.
1 april 2026
Antwoord van AATU Dog & Cat Food
We're so happy to hear that Ellie Mae is enjoying her AATU meals and consistently clearing her plate. It's always a joy to hear about happy pets enjoying our food.
We're glad you discovered us through "too good to waste" and decided to give us a try. We hope Ellie Mae continues to enjoy her meals with us.
Thank you for choosing AATU for Ellie Mae's meals.
Best wishes,
Chris
The AATU Team
I just joined the subscription and I…
I just joined the subscription and I received an email that you will stop the cat food, my cats will only eat your food, they love and thrive on it. I hope you will reconsider 🥰
24 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful 5-star review and for choosing our subscription service. We're thrilled to hear that your cats love our food and are thriving on it.
We'd like to assure you that we value your feedback and we're here to help. Please reach out to our customer care team at https://customercare.aatu.co.uk/ for assistance with recommendations for other products.
Thank you for being a part of the AATU family. We appreciate your support and understanding.
Best wishes,
Chris
The AATU Team
You get what you pay for
You get what you pay for, as the saying goes. This is good quality tinned food with no hidden fillers, and our dogs are very happy on it. To ameliorate the cost a little, they get ‘ordinary’ tinned food every few days to no ill effect.
30 maart 2026
Antwoord van AATU Dog & Cat Food
We're delighted to hear that your dogs are enjoying our food and that you appreciate the quality we strive to provide. We understand the importance of balancing cost and quality, and we're glad to hear that you've found a system that works well for you and your pets.
Should you have any questions or need further assistance in the future, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU!
Best wishes,
Chris
The AATU Team
Excellent service and dog food
Excellent service and dog food. Ordered and arrived next day. My dog has become somewhat fussy about his food in his old age but loves this! It's really meaty with good mix of veg and fruit
27 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you so much for your wonderful review and the full 5-star rating! We're thrilled to hear that our service and dog food have met your expectations. It's great to know that your furry friend is enjoying our food, especially in his golden years.
We appreciate your feedback and look forward to continuing to provide you with excellent service and high-quality pet food.
Best wishes,
Chris
The AATU Team
Great cat food. Excellent experience
Excellent experience. Great cat food. Easy to order; quick delivery.
20 maart 2026
Antwoord van AATU Dog & Cat Food
We're thrilled to hear that you've had an excellent experience with us and that you found the ordering and delivery process to be quick and easy.
We appreciate your support.
Best wishes,
Chris
The AATU Team
Always great service and produce.
25 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you're pleased with our service and products. We strive to provide the best for our customers and their pets.
Thanks for choosing AATU!
Best wishes,
Chris
The AATU Team
Antwoord van AATU Dog & Cat Food
We're thrilled to hear that your sweet boy is enjoying our AATU pet food. It's always wonderful to know that our products are being well received by our furry friends.
Thank you for taking the time to share your positive experience with us. We appreciate your support!
Best wishes,
Chris
The AATU Team
Good quality 👍
My Tibetan Mastiff loves this food and his digestive system is getting better
18 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're happy to hear that your Tibetan Mastiff is enjoying our food and that it's having a positive impact on his digestive system. We always strive to provide the best for our furry friends.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you and your Tibetan Mastiff.
Best wishes,
Chris
The AATU Team
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you're pleased with our fast delivery and service. We strive to provide the best for our customers and your feedback is greatly appreciated.
Thanks for choosing AATU!
Best wishes,
Chris
The AATU Team
Not packed great at all a lot of the…
Not packed great at all a lot of the tins were bashed. It needs some sort of bubble wrapping to protect the tins better.
18 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for taking the time to share your feedback with us. We're sorry to hear that your order arrived in less than perfect condition. We always strive to ensure our products reach our customers in the best possible state, and we appreciate your suggestion about improving our packaging.
Please reach out to our customer care team at https://customercare.aatu.co.uk/ so we can look into this matter further and make it right for you. We value your business and want to ensure you have a positive experience with AATU.
Best regards,
Chris
The AATU Team
I have two cats and a dog
I have two cats and a dog. I wanted excellent quality, high protein food for both cats and dogs. I did extensive research and thought your products would be a great one stop shop, including a mix of dry and wet cat and dog food. I ordered several samples to see which of your products my pets would enjoy. Two days after receiving and paying for the food, I received information that you are discontinuing all cat food. As a result, I’m not continuing to gradually introduce the food and the remainder is wasted. In addition, I won’t carry on with the dog food as I use as my want one subscription order for all three fluffs.
23 maart 2026
Antwoord van AATU Dog & Cat Food
We understand your disappointment regarding the discontinuation of our cat food range. We assure you that this decision was not made lightly and we're truly sorry for any inconvenience this may cause.
You can find our sister brand Blink here if you’d like to explore alternative cat food options:
https://www.blinkcats.co.uk. To support our AATU customers during this change, we are offering discounts on subscriptions here: https://manage.kmail-lists.com/subscriptions/subscribe?a=YqiyAn&g=TkKrfK
Thank you for being a valued AATU customer.
Best wishes,
Chris
The AATU Team
Really great quality food
Really great quality food, always delivered exactly in line with the subscription and the subscription has always been really easy to amend. Gutted they’re discontinuing the cat food as it’s always of the highest quality. My cat has always been really healthy, excited for mealtimes and has a fantastic shiny coat! I’m going to struggle to find one of a similar quality to change my cat over to.
15 maart 2026
Antwoord van AATU Dog & Cat Food
Thank you for your wonderful 5-star review. We're thrilled to hear that you've been pleased with the quality of our food and the convenience of our subscription service.
We understand your disappointment regarding the discontinuation of our cat food range. We assure you that this decision was not made lightly and we're truly sorry for any inconvenience this may cause.
You can find our sister brand Blink here if you’d like to explore alternative cat food options:
https://www.blinkcats.co.uk. To support our AATU customers during this change, we are offering discounts on subscriptions here: https://manage.kmail-lists.com/subscriptions/subscribe?a=YqiyAn&g=TkKrfK
Thank you for being a valued AATU customer.
Best wishes,
Chris
The AATU Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.