Abbotts Countrywide Reviews 

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

We started this process in early February, based on the assurance that the property was chain free and the sale would be quick. Neither were true. The vendor told us in person that she would be moving into a rental to avoid delays. That commitment disappeared almost immediately. When we raised this, the agent suggested we must have imagined it. Helpful.

Over the next few months we received a series of generic, copy pasted updates that had little to no relevance to our case. There was no accountability and no real progress. Most questions were avoided. It got to the point where we were told the estate agent would no longer be communicating with us and that we should contact the vendor’s solicitor directly. When we asked for their details, we were told it would be a conflict of interest to provide them. You could not make it up.

We asked multiple times to speak to someone senior. No one ever got in touch. We asked to meet the vendor to discuss adjusting the price due to the delays and the misrepresentation. That was flatly refused.

Meanwhile our mortgage offer was approaching expiry. Our conveyancers made it clear we needed a window between exchange and completion. Still nothing. So we walked.

We formally told the estate agent on 23 May that we were withdrawing from the purchase. Today, 26 June, we got a call saying the vendor’s solicitor is “nearly” ready to exchange. That should give you a good sense of the pace and awareness we have been dealing with.

Since then, we have found another property and overtaken the progress of the previous sale in a matter of weeks. Which really puts into perspective just how dysfunctional this entire experience was.

If you are considering using this estate agent, ask yourself how comfortable you are with being ignored, misled and left in limbo for months. If the answer is very, then you will be in excellent company.

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbotts Estate Agents Wymondham what an amazing experience from Lorraine coming to my house to measure up and explain the whole process, to them showing all the potential buyers round, keeping me updated regularly and chasing the Solicitors and buyers throughout. Would highly recommend them if you are considering selling your property.

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

I have to say that I have been very disappointed with your service for the following reason:

We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was.

I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged.

The only positive experience was Emma, who was good at what she did.

Poor communication
Poor sales techniques
Did not change price of property as promised
Basically write a list of what an Estate Agent should not do and they managed to do it.
Would be better scribbling the price on a piece of A4 and pinning it to our fence.

Paige and Danielle.
Let down by Nwes start up loan company i suddenly find myself four thousand pound short of securing my tenancy.
The two women dealt fairly and communicated with the landlord about my sudden change of circumstances.

They brokered solutions that both landlord and tenant found reasonable.

Tenancy is still agreed and only two days to resolve these unexpected issues.

I'm impressed these two women treat customers like individuals not tick boxes. They have excellent communication skills and genuine interest in each individual customer.

These are rare qualities in Estate Agencies...Most Estate agents don't want to even show you a property without proof you have the cash...

Cut throat mercenary world we live in where care is just a word with little meaning.
Paige is a beautiful polite and caring young woman who is both professional and fair. Paige is able to get results for all involved.
Danielle the manager is understanding professional yet looking to broker deals that leave everyone feeling happy.
What a team!

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything .
All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me

Utter disaster from start to finish.
Abbotts Wymondham branch in Norfolk

1) Couldn’t get basic spelling and grammar right in details.
2) details poorly presented and layout was fixed, this way or no way. May work for a 2bed semi, Not a £800k rural country property.
3) failed to order sign promptly.
4) floor plan was a joke, 6 corrections and still not right.
5) Abbotts miss guidance on selling, caused confusion amongst potential buyers.
6) launch day aborted twice.
7) don’t even get me started on our experience trying to buy another property… disorganised, failed on basic conduct of treatment of offers, then covered it up.
8) poorly staffed branch, phone calls frequently go to answerphone or answered by someone who is working in another branch that day !
9) only saving grace was being released from our selling contract early.

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Rochford Essex branch Appalling company. I wished to view 1 specific property and did not want to go on the mailing list . I was informed I could not and so the owner of the property potentially lost out on a sale. I am now receiving emails daily of ridiculous properties nothing like the listed property I wanted to view. I have tried numerous times to remove myself from the mailing list however it will not complete the action !! I will now have to ring tomorrow and waste more of my time. They are terrible to deal with .

Can’t praise Abbotts Estate Agents, Attleborough enough. Special thanks must go to the branch manager Anna-Marie.

Anna-Marie was incredibly efficient and responsive to our enquiries regarding our ongoing purchase. Her professionalism and attention to detail made a significant difference, reducing the stress typically associated with finding a home.

Anna-Marie remained focused and committed to chasing all parties throughout the conveyancing process to ensure we managed to get our purchase over the finishing line. I would highly recommend her. Thank you so much.

Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.

Abbotts Downham Market. I made an appointment to discuss the sale of my house. The other three agents I invited all turned up when they said they would, all professional. Abbotts didn't turn up, no phone call, nothing. From the look of these reviews I dodged a bullet there.

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs
Absolutely disgusting disgraceful behaviour towards people with disabilities avoid

Abbotts Wymondham have acted for me on the sale on my property. Lovely professional staff and great service.

Asked to view a property and have our property valued. Took a week before anyone responded about our valuation, this was carried out 7 days ago and still haven't received any correspondence - very poor. We arranged to view a property we were interested in and were due to be shown around by the gentleman who undertook our valuation. We arrived at the property for our appointment, to be told by the embarrassed, very elderly residents that Abbotts had been trying to contact us all day to cancel, as the property had been sold! Neither myself or my husband had any messages/missed calls on our mobiles. It was extremely awkward for both the property owners and ourselves. We still, 4 days on, have heard nothing from Abbotts. Would never ever contact them again for anything, even if it meant missing out on a property we loved. No customer service and no respect for sellers or buyers!! Attleborough Abbotts in this case

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

AVOID THIS COMPANY AT ALL COST ESPECIALLY ABBOTTS COUNTRY WIDE IN BURY ST EDMUNDS!!!! DO NOT LET THIS COMPANY MANAGE YOUR PROPERTY AND EVEN HAVE ANYTHING TO DO WITH LETTING OUT YOUR PROPERTY. THEY ARE ONLY GOOD IN GETTING MONEY FROM YOU BUT THEY DON'T DELIVER WELL. THEY EVEN STILL HOLDING OUR PREVIOUS TENANTS RENT ARREARS (THAT SHOULD BE DEPOSITED IN OUR BANK ACCOUNT AS EARLY AS MAY 1) AND EVEN OUR NEW TENANT RENTS (THAT WAS PAID TO ABBOTTS LAST MAY 22). DESPITE OUR COUNTELESS EMAIL AND PHONE CALLS OF BEGGING THEM TO FORWARD THOSE MONEYS ASAP TO OUR ACCOUNT AS WE HAVE A MORTGAGE THAT WE HAVE TO PAY, BUT TO NO AVAIL. AND BECAUSE OF THIS, WE ARE FACING A NEGATIVE IMPACT OF NOT PAYING OUR MORTGAGE ON TIME!
HEY ABBOTTS, HAVE A SHAME AND GIVE US "OUR OWN MONEY" AND NOT JUST YOUR ENDLESS EXCUSES! THAT IS OUR MONEY AND NOT YOURS!