Acorn TV Reviews 171

They have terrible customer service. The content is good but that is it. I have had the same issue with the same error message for 2 years now. I send it into the CS and they don’t fix it. Usually after opening my ticket, 2 weeks or more will go by and then the email me with oh sorry the volume is high but we have escalated your ticket. I have received many of these. Finally, I called them and they told me the issues is happening with Samsung Smart TVs. After 2 years they have figured that much out. I started Acorn and BritBox at the same time close to 3 years ago and never had one issue with BritBox. I am done with Acorn

Thieves can’t cancel via website and refuse to reply to emails
Money debited every month
Avoid!!

Total scam. I am unable to cancel my account. Despite several communicationsvwith their support email.

How can I cancel my subscription when I haven't signed up for it? They are taking £49.99 a year and can't get it refunded as amazon can't find a subscription. This has happened twice before. Someone please help me

Same problem as others in the cancellation facilty does not function, it directs to a customer service who email a 'we will respond' message but never do. I disputed the ongoing monthly charge to my credit card and got into a large amount of hassle with Visa. The Acorn emails originated from the US. Highly suspect.

I had the same problem cancelling. The cancelling option inside your subscription doesn't work. Neither does emailing them about it! I've just found out right now that you need to use their Chat on the bottom of their website to actually get them to cancel it. If you complain about it to the Chat person you might get an offer of a free month before you actually cancel.

Avoid Acorn TV. There is no customer support and it's proving impossible to cancel my subscription. I've tried four times via the website and each time I get a message saying they are having trouble cancelling and to contact customer support. Each time I have done that there is no response and they continue to take payment.

Decided to try this as it has a lot of crime series. Set up free trial and browsed through the content. Firstly there is very little on here that isn't available (free) elsewhere. I liked the look of a couple of series but when I clicked to watch I got 'page not found', so even though content is pretty sparse, some of it isn't available anyway. This is quite a pathetic site to be charging a subscription to be honest. I followed the instructions to cancel and have received an email confirming this, however I will lock the card I used before the payment is due, just in case.

You can't unsubscribe, no customer service. Extremely dodgy.

Scammers! They have accessed my accounts in my smartphone and auto charged without authorization. I cancelled the cards, ordered new ones and filed reports with Acorn and Amazon. It has been a year and EVERY SINGLE DAY ACORN TV US ATTEMPTS TO STEAL FROM ME! I HAVE TO KEEP ALL CARDS LOCKED BEVAUSE SOMEONE BREACHED THEIR SECURITY AND AN INSIDER IS THIEVING THE WORLD. KEEP YOUR CARDS LOCKED OR ACORN WILL STEAL FROM YOU! AMAZON DOES NOTHING ABOUT IT, ACORN DOES NOTHING ABOUT IT...GET THE WORD OUT THAT THEY ARE THIEVES!

Once you subscribe you are locked in FOREVER! No customer service! Unsubscribe is broken! Acorn doesn’t respond to email communication! Chat bot is permanently offline! Beware of this company.

Love Acorn tv,lots of great British shows to watch

I bought a 12 month subscription to Acorn TV as a gift for parents but when we tried to setup Acorn TV the gift code they provided come up as not found. I contacted Acorn TV several times requesting a resolution of the matter to no avail. Finally I lodged a disputed transaction for the purchase with my bank. Acorn TV then suggested I phone a US number from Australia to try to resolve the issue. Finally, I tried to apply the gift to myself my creating an account with the gift code. I got a message saying I already had an account (which I never created) so I managed to log into my account and then I tried to apply the gift code and got the error that the code was not found. I would have given zero stars but 1 star was the lowest allowed. To me Acorn TV acts as a scam. I strongly recommend that nobody subscribe to Acorn TV.

Same as others - tried to cancel subscription, link doesn't work. Emailed support to request cancelation - response saying your ticket has been resolved but after a few days I got charged monthly fee again. Repeated emails to support end up with automated response saying blah blah blah.
Do not go near this scam.

Dispute the charges with your credit card company! I have not been able to use the Acorn TV app since December 2023. Some scam is going on!

The biggest fraud. do not subscribe !!!!!!

We knew nothing about Acorn, yet we recieved an email from Amazon Prime informing us our free trial had been activated. HOW? We haven't even watched Prime in the last two weeks. Took a long time to find the option to cancel (in very small print) in the email. Couldn't find any way to cancel in Amazon or Prime.

AVOID the SCAM…didn’t subscribe in the first place, yet my requests to cancel have been ignored. They will try to gaslight you via email! They charged me for another month AFTER I received a confirmation email that my subscription was cancelled.

Extremely disappointed that I’ve been charged for subscription renewal when I have an email confirmation that my subscription had been cancelled. Acorn is refusing to refund. Do not give this company your credit card details!

Have tried to cancel my subscription for 4 days. Website says “Please contact support to complete this request.” So far have only received automated responses to my requests. There is no Customer Support Hotline. Chat page which is meant to operate 24x7, doesn’t work. In their automated response it lists a URL, that doesn’t exist. All I hear is CRICKETS! What is going on in Acorn, that a simple cancellation has turned into saga & nightmare!!

Nine days later, after repeated emails to Support, Accounts & Help Centre, there is still no response from Acorn TV, except they have taken money for another month's subscription.