I honestly cannot rate this pharmacy highly enough. I have been in the aesthetic medicine specialty for 10 years and their customer service is incredible. I have to mention Nat who literally goes ab... Toon meer
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I’d like to say a big thank you to Nat for all her support with ZO Skin Health. She has always been incredibly professional, knowledgeable and helpful, and is always happy to answer questions and... Toon meer
Not only this is the best pharmacy in terms of products, but also it has the best customer care service/ experience I’ve ever had. Every time I go to collect my other in London I am received by... Toon meer
Such a great pharmacy- customer service is 10/10 Great delivery service too, and if there are any issues, it’s dealt with quickly and efficiently. They’re always expanding their offering and there a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contactgegevens
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Verenigd Koninkrijk
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,9
Uitstekend
716 reviews
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⭐⭐⭐⭐⭐ Excellent Customer Service
I had an issue with the return and collection of a high-value item, which required several collection attempts before it was successfully resolved. Throughout the process, Kara Seymour was extremely professional, responsive, and supportive. She remained patient, kept me informed, arranged alternative collections promptly, and worked hard to resolve the issues with the courier.
Despite the challenges, Kara stayed positive, took ownership of the situation, and ensured everything was followed through until the collection was completed successfully. Her persistence, excellent communication, and commitment to customer service were greatly appreciated.
A real credit to Acre Pharmacy's customer service team. Thank you, Kara, for all your help.
2 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for taking the time to share such a detailed and thoughtful review. We're sorry that the return and collection process was more complicated than expected, but we're delighted to hear that Kara was able to support you throughout and help bring everything to a successful resolution.
Kara will be so pleased to receive your kind words. Her professionalism, patience, and commitment to providing excellent customer service are exactly the qualities we value in our team. We truly appreciate your understanding and recognition of her efforts.
Thank you again for your feedback and for choosing Acre Pharmacy. We're grateful for your support and will continue working hard to provide the high level of service our customers deserve.
Amazing! …
I have used lots of pharmacy previously and Acre by far has been the best! Safe, great communication and fast delivery! I have to give a shout out to the amazing Amy though as she is always on hand to help! Give the best deals and is just an all round gorgeous person. Thank you so much!
14 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your wonderful review and kind words.
We're thrilled to hear that Acre Pharmacy has been your best experience and that our safe service, clear communication and fast delivery have made such a positive difference. Providing a reliable and supportive service is something we take great pride in.
A special thank you for your lovely comments about Amy. We're delighted to hear how helpful and supportive she has been, and we'll be sure to pass on your kind words to her. She'll be so pleased to know that her dedication and commitment have been appreciated.
Thank you again for choosing Acre Pharmacy and for your continued support. We look forward to continuing to provide you with the high level of service you deserve.
The best aesthetics pharmacy
Having used all the major pharmacies, this is by far the best one. My local rep Amber could not do enough to help and the team on the phones are always super friendly and helpful too.
14 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your fantastic review and kind recommendation.
We're delighted to hear that your experience with Acre Pharmacy has stood out, especially after using other major pharmacies. Providing a high level of personal support and excellent customer service is extremely important to us, so it's wonderful to know that Amber and our wider team have made such a positive impression.
We'll be sure to pass on your kind words to Amber and the team—they'll be thrilled to hear your feedback. Thank you for choosing Acre Pharmacy and for placing your trust in us. We look forward to continuing to support you.
Nat was so helpful
Nat was so helpful, I was asking lots of questions! She didn’t know the answer to one and immediately went and found out from someone who did. I appreciate that she went and found out, she didn’t just guess. Really great service!
13 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your wonderful review.
We're delighted to hear that Nat was able to assist you and provide the level of service you deserve. We believe that giving accurate information is just as important as responding promptly, so we're especially pleased to hear that Nat took the time to find the correct answer rather than make assumptions.
We'll be sure to share your kind feedback with Nat—it will mean a great deal to her. Thank you for choosing Acre Pharmacy, and we look forward to supporting you again in the future.
Antwoord van ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you were pleased with both our customer service and fast delivery. Providing a reliable, efficient service and excellent support is at the heart of what we do, so it's great to know we've met your expectations.
Thank you for choosing Acre Pharmacy. We truly appreciate your support and look forward to serving you again soon.
Highly recommend
I can’t recommend this pharmacy and their team highly enough. After 25 years in the industry I am now experiencing a highly caring staff members/ delivery is amazing fast and product range is fabulous.
The best aesthetic pharmacy in uk .
Thank you Acre team x
10 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your incredible review and recommendation.
Receiving such positive feedback from someone with 25 years of experience in the industry is especially meaningful to us. We're delighted to hear that you've had such a positive experience with our caring team, fast and reliable delivery service, and extensive product range.
Your kind words are a wonderful recognition of the commitment our team puts into supporting our customers every day. Thank you for placing your trust in Acre Pharmacy—we truly appreciate your support and look forward to continuing to provide you with the highest level of service.
Antwoord van ACRE Pharmacy
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team responsive and helpful. Providing prompt, reliable support is something we strive for every day, and it's great to know your experience reflected that.
We appreciate your feedback and thank you for choosing Acre Pharmacy. We look forward to supporting you again in the future.
Fantastic customer service and delivery…
Fantastic customer service and delivery as always!
22 juni 2026
Antwoord van ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you've had another great experience with both our customer service and delivery. Providing a reliable, efficient service is something we take great pride in, so it's wonderful to know we're meeting your expectations.
Thank you for your continued support and for choosing Acre Pharmacy. We look forward to serving you again soon.
I’ve been with acre for three years &…
I’ve been with acre for three years & have had a positive experience throughout. Customer service and delivery is reliable & on time - there is always someone at the end of the phone. We have direct & consistent communication from the business managers who look after you in the area you work in. Our London manager Sophie is absolutely incredible, she goes above and beyond to support me & my business, this level of support has only been experienced with Sophie at acre.
1 juli 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you for your wonderful review and for choosing Acre Pharmacy over the past three years.
We're delighted to hear that you've consistently had a positive experience with our service and that our reliable deliveries, responsive customer support and regular communication have made a difference to your business.
A special thank you for your kind words about Sophie. She is truly passionate about supporting our customers, and we're thrilled to hear that her dedication and commitment have had such a positive impact on you and your business. We'll be sure to pass your feedback on to her—it will mean a great deal.
Thank you again for your continued trust and support. We look forward to continuing to work with you and providing the high level of service you expect from Acre Pharmacy.
Excellent service from Acre Pharmacy
Excellent service from Acre Pharmacy. Kate, my representative, is always incredibly helpful, knowledgeable and quick to respond. No query is ever too small, and she always goes above and beyond to help.
The customer service team in the office are equally fantastic and friendly, efficient and a pleasure to deal with. It’s so reassuring to work with such a reliable and professional team.
I wouldn’t hesitate to recommend Acre Pharmacy to other healthcare professionals.
30 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your fantastic review and for recommending Acre Pharmacy to other healthcare professionals.
We're delighted to hear about your positive experience with Kate and our customer service team. Kate will be thrilled to know her knowledge, responsiveness and commitment to going above and beyond have made such a positive impact. We're also pleased that our office team has provided the friendly, efficient and reliable support you deserve.
Providing exceptional service and building trusted relationships with our healthcare partners is at the heart of what we do, so your feedback means a great deal to us.
Thank you again for your kind words and continued support. We look forward to working with you for many years to come.
Sophie at ACRE has been so helpful and…
Sophie at ACRE has been so helpful and supportive with issues regarding our recent delivery. Being able to contact via WhatsApp is super helpful when you’re in and out with patients and can’t always take a call.
The support I had on fixing this issue was friendly and efficient. Thank you ACRE and Sophie.
30 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Sophie was able to support you with your recent delivery and provide a friendly, efficient resolution. We'll be sure to pass on your kind words to her—they'll be greatly appreciated.
We're also pleased that our WhatsApp service has made it easier for you to get in touch around your busy schedule. We understand how valuable convenient communication is when you're caring for patients, so it's great to know this has been helpful.
Thank you again for your feedback and for choosing Acre Pharmacy. We look forward to continuing to support you whenever you need us.
I would give 10 stars if I could
I would give 10 stars if I could! I have used acre pharmacy for a number of years and they always go above and beyond for their customers!
Never ever had any problems or issues and I get deliveries almost daily! The products are always well packaged, and delivery is always efficient. I would especially like to thank Nat, who went above and beyond for me also to ensure I got my cold chain delivery during the extreme high temps/heatwave! I can’t thankyou guys enough *****
25 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your incredible review and for your continued trust in Acre Pharmacy over the years. Your kind words mean a great deal to our entire team.
We're delighted to hear that you've consistently had a positive experience with our service, from our reliable deliveries to the care we take with packaging your orders. We'll be sure to pass on your special thanks to Nat, who will be thrilled to know their efforts made a difference. Ensuring our cold chain deliveries remain safe and effective, even during extreme temperatures, is something we take very seriously, and we're pleased we could support you when it mattered most.
Thank you again for your wonderful feedback and for choosing Acre Pharmacy. We truly appreciate your loyalty and look forward to continuing to provide you with the highest level of care and service.
Great customer service
Great customer service. Never an issue. Always answer phone promptly and trouble shoot straight away.
23 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you for your kind review! We're delighted to hear that you've consistently received great customer service from our team. Providing prompt support and resolving issues quickly is something we take great pride in, so it's wonderful to know that this has been your experience. We truly appreciate your feedback and your continued trust in us.
Absolutely outstanding service from…
Absolutely outstanding service from Acre, especially from Amy! Amy has literally gone above and beyond to support me and my business. The service is quick, efficient and the prices are very reasonable compared to other places. I now predominantly use Acre over any supplier. They are fantastic!
23 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your kind words and for taking the time to leave such a wonderful review.
We're delighted to hear that you've had such a positive experience with Acre, and we'll be sure to pass your feedback on to Amy. She is passionate about supporting our customers, and we're thrilled that her dedication has made such a difference to you and your business.
It's fantastic to know that our service, efficiency, and pricing have helped make Acre your preferred supplier. We truly value your trust and look forward to continuing to support you as your business grows.
Thank you again for your support – it means a great deal to the entire team.
Very pleasantly surprised with the…
Very pleasantly surprised with the communication, speed and prices.
14 juni 2026
Antwoord van ACRE Pharmacy
Thank you for your lovely review!
We're delighted to hear that you were pleasantly surprised by our communication, speedy service, and competitive pricing. Providing a smooth and reliable experience for our customers is always our goal.
We really appreciate your feedback and thank you for choosing Acre Pharmacy. We look forward to serving you again in the future.
Incredible customer service
Incredible customer service, available to talk me through getting set up and making my first order. Super friendly and efficient service. Thanks Nat for the support you gave me 😁
18 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your wonderful feedback!
We're delighted to hear that your first experience with Acre Pharmacy was such a positive one. Providing friendly, efficient support and making the on boarding process as smooth as possible is exactly what we aim for.
We'll be sure to pass your kind words on to Nat, who will be thrilled to know she was able to help. Thank you for choosing Acre Pharmacy, and we look forward to supporting you in the future.
Great service from Amy and the team!
13 juni 2026
Antwoord van ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you received great service from Amy and the rest of the team. We'll be sure to pass on your feedback to Amy, who will be thrilled to hear it.
We truly appreciate your support and look forward to continuing to provide you with excellent service.
I had a few problems with my log in and…
I had a few problems with my log in and was sorted promptly with the acre team
26 mei 2026
Antwoord van ACRE Pharmacy
We're sorry to hear you experienced some login issues, but we're pleased that the Acre team was able to resolve them promptly for you. Providing quick and helpful support is something we always strive for.
Thank you for choosing Acre Pharmacy, and please don't hesitate to get in touch if there's ever anything else we can help with.
Highly recommend
I’ve been using Acre Pharmacy now for 5 years. I’ve been very happy with their product quality and range. My experience recently with Natalie was fantastic and she was able to sort out my delivery. Amy is also fantastic. Would highly recommend
5 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you for your wonderful review and for being a valued customer of Acre Pharmacy for the past 5 years.
We're delighted to hear that you've been happy with both our product range and quality over the years. It's especially rewarding to know that Natalie was able to help resolve your delivery issue and that you've had such positive experiences with Amy as well. We’ll be sure to pass on your kind feedback to both of them.
Thank you for your recommendation and continued trust in Acre Pharmacy. We truly appreciate your support and look forward to serving you for many years to come.
I have been using Acre pharmacy for at…
I have been using Acre pharmacy for at least 5 years. Always great customer service very friendly and helpful, any delivery issues have always been prioritised even though it’s a courier issue! Wouldn’t use anywhere else, trusted, reputable and friendly! Nat has been on hand and responded quickly THANKYOU 🙏🙏
5 juni 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your wonderful review and for being a valued customer for the last 5 years. It means a lot to hear that you've found our team friendly, helpful, and reliable over the years.
We're especially glad Nat has been able to support you when needed, and we'll make sure your kind words are shared with her.
Thank you for your trust, loyalty, and support—we truly appreciate it and look forward to helping you for many years to come.
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