I honestly cannot rate this pharmacy highly enough. I have been in the aesthetic medicine specialty for 10 years and their customer service is incredible. I have to mention Nat who literally goes ab... Toon meer
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Lees wat reviewers zeggen
I’d like to say a big thank you to Nat for all her support with ZO Skin Health. She has always been incredibly professional, knowledgeable and helpful, and is always happy to answer questions and... Toon meer
Not only this is the best pharmacy in terms of products, but also it has the best customer care service/ experience I’ve ever had. Every time I go to collect my other in London I am received by... Toon meer
Such a great pharmacy- customer service is 10/10 Great delivery service too, and if there are any issues, it’s dealt with quickly and efficiently. They’re always expanding their offering and there a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contactgegevens
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Verenigd Koninkrijk
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,9
Uitstekend
716 reviews
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Nat is a credit to the company!
Nat has been amazing this week with a delayed ordered due to DPD. She recalled the order and resent my products next day delivery. Excellent customer service! Thanks Nat
22 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that Nat was able to assist you in getting your order sorted so promptly. It’s great to know her efforts made a positive impact on your experience. If you need any further assistance in the future, don’t hesitate to reach out. We truly appreciate your feedback!
After having delivery issues due to the…
After having delivery issues due to the snow I contacted Acre who were extremly helpful and provided excellent customer care. In particular Nat who went above and beyond to rectify the issues and provided excellent communication throughout. What a lovely member of staff and a credit to the company.
I would always recommend Acre to practitioners who are looking for an efficient provider that goes above and beyond to ensure their customers are their No1 priority
12 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for taking the time to share your experience. We truly appreciate your understanding during the delivery delays caused by the snow.
We’re delighted to hear that our team was able to support you, and we’ll be sure to pass on your kind words to Nat — they really do go above and beyond, and it means a lot to see their efforts recognised.
Providing excellent communication and putting our customers first is always our priority, so your recommendation genuinely means a great deal to us. Thank you again for your support, and we look forward to working with you again in the future.
Excellent customer service from Nat at…
Excellent customer service from Nat at Acre Pharmacy. Helpful, polite, kept me updated, and sorted delivery + pharmacist approval quickly. Thank you!
22 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you for your kind feedback! We’re so pleased to hear about your positive experience with Nat at Acre Pharmacy. Providing helpful, polite service and keeping our customers well informed is something we really pride ourselves on, so it’s great to know this came through.
We’ll be sure to pass on your thanks to Nat, and we really appreciate you taking the time to share your experience. Thank you for choosing Acre Pharmacy!
Can't recommend enough!
Nat has been exceptionally helpful in resolving my issue. Excellent communication. I would highly recommend acre and the support team are fabulous.
22 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you very much for your lovely feedback. We’re delighted to hear that Nat was exceptionally helpful in resolving your issue and that you experienced excellent communication throughout.
Your recommendation truly means a lot to us, and we’re so pleased to know our support team made a positive impression. We’ll be sure to share your kind words with Nat and the rest of the team. Thank you for choosing Acre!
Amazing service
Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything out. Such a personal touch. Highly recommend this company for safe, consistent and prompt delivery of pharmacy items
22 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your continued support over the past three years — it truly means a lot to us. We’re delighted to hear that you consistently receive reliable delivery and clear communication, and that Nat was able to step in and resolve the recent issue so effectively.
Providing a personal touch alongside safe, prompt, and consistent service is something we really value, so your recommendation is greatly appreciated. We’ll be sure to pass on your kind words to Nat and the team. Thank you for choosing Acre!
Amazing service from Natalie
Amazing service from Natalie. I needed to buy some structura and it was out of stock. Natalie went out of her way to keep me updated on the ETA and when it was back on the website so i could order ontime for my client. Thanks so much natalie xx
21 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your lovely review! We’re thrilled to hear about your experience with Natalie. She always goes above and beyond to keep our customers informed, and we’re so glad she could help ensure you ordered in time for your client. We’ll be sure to pass on your kind words to her. Thanks again for your support — it truly means a lot to us!
Antwoord van ACRE Pharmacy
Thank you so much for your 5⭐️ review! We’re really pleased to hear you found our service quick and easy to use. 😊
I had an excellent experience with Acre…
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over the phone. Nat went out of her way to sort the issue and arranged for my delivery to arrive the very next day. Her customer service was outstanding and really appreciated. Thank you to Nat and the team at Acre Pharmacy for such efficient and caring service.
12 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Nat was able to assist you and turn a challenging situation into a positive one. We understand how frustrating delivery delays can be, especially when caused by circumstances outside of our control, and we’re very pleased that Nat’s support and reassurance made a difference. Your kind words will be passed on to her and the wider team. Thank you for choosing Acre Pharmacy — we truly appreciate your support. 💚
Stellar customer support by Nat from ACRE Pharmacy
I placed an order with Acre Pharmacy about 10 days ago for essential aesthetic supplies, but DPD delayed the delivery, putting my client appointments at risk. Nat and the team stepped in immediately—they cancelled the original order, reprocessed it with next-day delivery guaranteed before 10:30 AM, and covered the upgrade cost themselves at no extra charge to me. ��The replacement arrived exactly on time, perfectly packaged, allowing me to proceed without cancelling any clients. ��Outstanding customer service from Nat that truly goes above and beyond—reliable, professional, and client-focused. I'll be ordering exclusively from Acre Pharmacy moving forward! Highly recommend for any aesthetics practitioner.
7 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for taking the time to share this — it truly means a lot to us 💚
We’re really glad we could step in quickly and make sure everything arrived on time so your clinics could run smoothly. Nat and the team will really appreciate your kind words. We value your trust and look forward to continuing to support you with every order.
Again a trouble free service
Again, a trouble-free service, excellent communication and standards from a very good company - a pleasure doing business with them
17 november 2025
Antwoord van ACRE Pharmacy
Thank you for your kind words. We’re delighted to hear you had another trouble-free experience and that our communication and standards met your expectations. It’s always a pleasure doing business with you as well, and we truly appreciate your continued trust.
Quick delivery
Quick delivery, good price on items in comparison to other pharmacies, delivery was well communicated.
2 december 2025
Antwoord van ACRE Pharmacy
Thank you for your kind feedback! We’re glad to hear you were happy with our pricing, delivery speed, and communication. We really appreciate your support and look forward to serving you again in the future.
Dealt with Nat yesterday to quickly…
Dealt with Nat yesterday to quickly resolve an issue with the delivery courier. She’s absolutely fantastic. Got it sorted straight away couldn’t recommend enough.
5 januari 2026
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your kind feedback. We’re delighted to hear that Nat was able to resolve the delivery issue quickly and efficiently. We’ll be sure to pass on your lovely comments to her — she’ll really appreciate it! 💚
Prompt delivery
✅ Prompt delivery, professional packaging and easy to order products on line.
❌ Product ordered is expensive compared to other distributor pharmacy, so may be price can be competitive?
29 december 2025
Antwoord van ACRE Pharmacy
Thank you for your feedback. We’re glad you were happy with the delivery and ordering process. We appreciate your comments on pricing and will certainly take this into consideration. 💚
Acre always deliver my parcels quickly…
Acre always deliver my parcels quickly and communicate with me any potential issues with my order quickly. They are my preferred pharmacy and I highly recommend them to my colleagues!
18 december 2025
Antwoord van ACRE Pharmacy
Thank you for the great review! We’re glad you’re happy with our delivery and communication, and we really appreciate your recommendation. 💚
I have been a customer with Acre…
I have been a customer with Acre Pharmacy for around two years. I have always found their customer service skills to be fantastic. This morning (two days before Christmas) I had some issues with delivery I needed help with and was dealt with by Natalie. She was very calm and professional and seemed fully invested in sorting the situation out for me. After ten minutes she had sorted my problem and had communicated with me on WhatsApp a plan. I felt reassured and relieved. Thank you so very much Natalie for your kindness and exceptional customer service! Fantastic!
23 december 2025
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your lovely feedback — we really appreciate it. We’re so pleased to hear Natalie was able to help and make things easier for you, especially at such a busy time. I’ll be sure to pass on your kind words to her. Thanks again for your continued support! 😊
5 stars for me
Had nothing but a positive experience with ACRE for all my orders. I think their prices are some of the best on the market and they run great offers. The 12 days of Christmas advent calendar was a wonderful initiative and put me on to some new products I’ve tried. The main reason for leaving my review is in the one instance where I had an issue with a missing product and Natalie couldn’t be anymore helpful or professional with looking into and getting it rectified. I find the most important thing about a business is where things go wrong, and they can, it’s how they put them right. 5 stars for me. Happy customer.
4 december 2025
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear you’ve had such positive experiences with ACRE and that you’ve enjoyed our pricing, offers, and the 12 Days of Christmas advent calendar — it’s great to know it helped you discover new products.
We especially appreciate your kind words about Natalie. While issues are rare, we completely agree that how they’re handled matters most, and we’re glad we could resolve things quickly and professionally for you.
Thank you again for your support and recommendation — it truly means a lot to us. Happy customers like you are why we do what we do 💚
Super easy order process
Really simple website to navigate and order process. Good amount of postage options and lots of updates received. Highly recommend.
17 december 2025
Antwoord van ACRE Pharmacy
Thank you so much for the kind review! We’re really glad you found the website easy to use and the ordering process straightforward. Great to hear the postage options and updates were helpful too. We truly appreciate the recommendation 💚
Excellent support and fast delivery
I’ve had a very positive experience with Acre Pharmacy. The team is always supportive and quick to respond to any enquiries, which is very reassuring. Delivery has been consistently fast, and everything is handled in a professional and reliable way. Highly recommended.
18 december 2025
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your kind review! We’re really pleased to hear that you’ve had such a positive experience with Acre Pharmacy. It’s great to know our team’s support, quick responses, and fast delivery have been reassuring for you. We truly appreciate your recommendation and your continued support 😊
Acre is one of the best pharmacies I…
Acre is one of the best pharmacies I have ever used and customer service is impeccable. I had an issue with missing items and Natalie just went above and beyond to resolve the issue for me. 1million percent recommend Acre.
17 december 2025
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with Acre and that our customer service met your expectations. Natalie will be absolutely delighted to hear your kind words — she truly does go above and beyond. We really appreciate your recommendation and your support 😊
Acre is my new go to pharmacyfor all my…
Acre is my new go to pharmacyfor all my aesthetic needs its prices are competitive delivery is quick and efficient and they often have great deals on price. The advent calendar was outstanding all great products thought it was well thought out congratulations acre
17 december 2025
Review zonder uitnodiging
Antwoord van ACRE Pharmacy
Thank you so much for such a wonderful review! We’re absolutely delighted to hear that Acre has become your go-to pharmacy for your aesthetic needs. It’s great to know you’re happy with our competitive prices, quick delivery, and special offers. We’re especially pleased you loved the advent calendar — your kind words really mean a lot to our team. Thank you again for your support and congratulations right back to you! 😊
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