Acrossthepondfoods Reviews 46

Product is just what I wanted. Delivery was slow but it went through customs both in Europe and into the US.

The website is good but the stock system isn’t the best. I ordered and paid for some Kit Kat cookies and cream bars and the order went through, a few days later I got an email that they had run out.
I received a refund and the emails were respectful.
I have no idea if the product is any good, hopefully they restock soon so I can update my review.

It doesn’t take that long to deliver goods from England to the USA
Before buying your products?
Tell the buyer how long it takes to deliver.
I needed those OXOV cubes much earlier. March 14 th ordered delivered April 12th!!!!

Very good chocolates. Would order them again. Thank you.

On the plus side, I did get everything I ordered. Excited to try the spices/seasonings that aren't offered in the states. The order took about a month, I believe there was some weather issue and I'm just bummed it wasn't earlier. HOWEVER, I ordered 6 cans of Heinz beans, and even though there was bubble wrap in the box, ALL of them were dented, from one degree to another. There was one so damaged that it leaked out the sauce and I had to wash the majority of the other items. Ironically it was marked with the green custom's tape...and the beans were what I was looking forward to the most.
It's not a hard no, but I definitely have my reservations about ordering from here again

They brought me Taytos!!! I can't get enough! Was not in a Holiday box, but perfectly unsmashed.

Would be great if not using UPS cheapest service. UPS have reduced aircraft capacity since the Louisville MD11 crash last year and as a result cheapest service packages take forever to get to the destination.

I thought I was ordering 480ml glass jars of Heinz Seriously Good mayonnaise. Instead I received 565ml plastic containers. On the plus side, as I had requested, they were very well protected with bubble wrap, so there was no damage; tracking information was updated as the package took 3 weeks to go from Ireland to my house in the US; the 2 containers each include a greater amount of mayonnaise than the glass jars; and tariff costs were ready factored into the total price.
On the negative side, I really wanted the glass jars to avoid exposure to microplastics.

Popcorn came intact but took very long

2 of the 4 potato chip bags, ie crisps were popped and chips were spilled in the box and since it literally took 4 weeks to be delivered to me from the day I ordered them the broken bags were stale. Overall bad experience. $17+ shipping to arrive in a month and half the shipment was no good. Will never do this again, absolutely ridiculous to wait 4 weeks for 4 bags of chips and pay $17

I found items on Across the Pond Foods that I am unable to find anywhere else. I will be happy to purchase from them again.

Couldn’t find the coffee I wanted anywhere In the us and it was a good price. Will continue to order through across the ponds food.

I was informed one of the item I ordered was out of stock and was offered unsuitable alternatives. I immediately requested a refund of my order. Instead of receiving correspondence acknowledging the refund request, my order was fulfilled with different items and no further communication occurred.
After receiving the package (which I had cancelled), I requested a refund again for the incorrect items and postage and was willing to pay for other items in the order.
I was told I could ship the package back at my expense if I did not receive the correct items. How does that make sense? I have to pay money to send back items that this company knowingly chose to send that were incorrect.

Such great options for those of us who want UK quality food in the US

The sale was successful …thanks.

Very helpful answering questions with my order, it took a bit to arrive but that’s expected

I never received my order and they kept telling me just wait it will show up when the package wasnt moving at all. After being ignored by the company I was only refunded after filing a dispute with my card company.

Extremely courteous service. Polite, responsive.