Acupeo Reviews 

This company have refused a refund on a neck massager which was bought for my husband. He passed away before he received it. Only the box was opened and I have given them photographic evidence of this. They are now saying that the bag was opened as the instructions were inside plastic bag. THEY WERE NOT. It is just another excuse not to refund me or accept the return. Avoid them like the plague.

This product is not fit for purpose.
Stings and nips, complete waste of money and now in the bin!
Would certainly not recommend!

Given the price I didn’t have high hopes, but to be fair, this is absolutely brilliant especially as it comes with a cable that has two pads on so you can further direct the electrical impulses to help with the pain.

Great product. Good value. Fast delivery. Good communications.

Received within the times quoted.
Appears well-made and functionality is good.

The company is genuine, my order was dealt with easily and delivery was prompt.
The prduct has given me lots of relief from my Spondylosis.

Ideal what I wanted

Your delivery courier obviously got the wrong address. I'm permanently in my home as I am disabled. Can you please find out who, was supposed to be delivering?

My husband has arthritis in his neck . And this has worked wonders for him.

Delivery on time. Device is easy to use, worth the money and give good relief for tense neck muscles before bedtime.

Quick delivery, nice quality product. One minor issue the zip pockets aren't as deep as I thought they'd be.

Absolutely shocking goods arrived cheap nasty it didn’t work definitely was not worth the money. I emailed them to return this. I just kept getting the same email. Please send video, please send photo which I did I then stated that I wanted to return for a refund and they said it couldn’t be refunded because it had been “used” but I said it is it’s defected and definitely not worth the money and then asked again for Returns address so I could return it and get a refund and I just kept getting the same basic email asking for a video which I sent in several times and then in the end I stopped getting responses. I felt they was pushing me back past the days you could physically return it back for arefund. But in the end they just stopped responding. Terrible customer service terrible product would avoid.

Don't ever use this company they are total fraudsters took two payments said nh fault ordered two never received the item said evri lost it and if you wanted to return it you have to pay the postage and if has to be sent to paris????

Very poor response to my request to send the item back as it was too tight for my wife’s neck, she felt it was choking her.
I was advised that under no circumstances would this be accepted back.
I would have thought under the sale of goods act that if the unit could not be used your company would have used common sense and agreed to a return.

James Hampton.

Delivery took longer than expected, then had to order lithium batteries which took a couple of days to arrive.
The user manual isn't great and my machine turns itself off after 10minutes
I can't seem to make contact with Acupeo to advise if the issues I have are normal or if it's me using it incorrectly. Very frustrating.

Good little device, certainly shocks you at first with the way it feels. A lot cheaper if you order elsewhere though. ( my fault)

Don’t think it is as good as people say
Not working for my mum she is 85

Great product