Acycles Reviews 3.076

Fast, efficient, and well priced.
Awesome delivery was quick overall very happy 🙂🙂

Came on time flitted it to bike works great thank you.

Package arrived on time. They seem a very professional company and reasonably priced,

Altogether a good experience dealing with this company.

Acycles is a good shop for my biking needs I couldn't be happier with the accessories I purchased from this store; they were exactly what I needed for my bicycle and fit perfectly.

The items have been the best price I could find at the time, Acycles is a good shop for my biking needs and one needs to be patient for the delivery to arrive.

I couldn't be happier with the accessories I purchased from this store; they were exactly what I needed for my bicycle and fit perfectly. The secure delivery ensured that my order arrived intact and ready to enhance my cycling experience.

I returned the Sidi shoes I bought, but have never received a refund and have received no response to repeated requests.

Do not trust this company
I bought a child's cycle helmet and although I rang them the same day they insisted that they would deliver it and I could then return it. I did this - sending it back to France when I thought I'd ordered it from an English company. This was last December and I have never been able to get a refund.

Trying to contact Acycles customer service, no response at all!

I have brought a couple of things from Acycles in the past and never had an issue with ordering and email response. However, the last item I purchased was a pair of cycling shoes. Tried them for size and they didn't fit so I sent them back recorded delivery. I checked my credit card after the stated refund period and noticed that the money hadn't been refunded. Three emails later and still no response. In the end, I got my credit provider involved to get my money back.

I would suggest staying very clear of this company. If you do go down the road of buying from them make sure you use a credit card.

Quick and fast delivery. Tyre was a bit dusty indicating that it had been in a warehouse for quite some time but then this was an usual sized tyre.

Ordered a helmet from them. The helmet came as described but despite measuring my head carefully as I noted that a return would be at my own expense the helmet was far to small even though my head size was in the middle of the helmet size described.

The helmet clips also did not work properly.

I mailed them , tried to call them opened a ticket on their website and have had no contact from them in return.

Stupidly on my part I sent the helmet back to them asking for the next size up or a refund. I've heard nothing yet and that was 2 weeks ago.

Don't use them!

Excellent wheels. Brilliant customer service. Great value. Highly recommend.

No response to emails and phone number doesn't work. My pedals are in warranty but are broken!

Terrible company. I typed in a manufacturer part number and ACycles offered it to me. I bought it, it arrived and it was the wrong part. I emailed Acycles, a week later, no reply. Tried calling them, no answer.
Great example of how not to run a cycle shop online. Don't shop here, there are loads of alternatives that treat their customers reasonably well.

They do not answer the phone or reply to emails, they used to be a good company but not anymore

bought 2 water bottles for a few quid. 1 arrived with a massive crack in it and been waiting months for a replacement. keep getting the odd email saying its not in stock yet and do i want something else. i keep replying saying yes and what i want but so far have got nothing.

Awful! Returned a free hub at the end of December 2018. Despite numerous - maybe as many as 20? - with only a few replied to, still waiting for a refund of £67. I would definitely not use this retailer again. Not sure why they are not being investigated as there seems to be numerous such reports these last few months but they are still open for business.

2 weeks and waiting for a parcel with a 3-8 day delivery. Tracking useless as parcel originates in France and looses sight in the UK. I have nothing against good overseas businesses; this is not one of them.