My wife absolutely loved her birthday packet. Its such a fantastic concept. Neatly packaged and presented,she will cherish it forever .It's a perfect gift... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered two packs early december one for my wife and one myself. Mine arrived in 10 days (not impressed with quality or content) but nothing for my wife (was intended as an xmas gift) took 2 months e... Toon meer
Bedrijf heeft geantwoord
I ordered for my husband's 60th birthday and paid the extra £10 for 24hr dispatch to make sure it arrived in time. 1 week later and it still isn't here. Have emailed the company twice. Once by replyi... Toon meer
Bedrijf heeft geantwoord
My first contact with A day in History started with a mistake because I misunderstood the order and contacted them right away. They couldn’t have been more helpful. So helpful in fact that I have gone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re A Day In History — proudly obsessed with nostalgia, storytelling, and timeless design. Our personalised packs turn birthdays into beautifully crafted keepsakes.
Contactgegevens
Verenigd Koninkrijk
- support@adayinhistory.co.uk
- adayinhistory.co.uk
3,4
Gemiddeld
36 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent
The contact between ourselves was fantastic, delivered to the wrong address but Gemarie made sure I received my Day in History for my daughters 30th Birthday, it's everything and more I could of wished for she absolutely loved it truly loved it.
To see how much it meant to my daughters 30th Birthday was so worth it.
This company is one of the best I have ever delt with, they kept their promise.
This pack is beautifully presented, the thick paper and seal is so official , the information of which day you choose if full of fun facts, how everything was and Costs, birthdays also on that day, world facts all very interesting.
I will definitely be ordering more for family and friends from this website the true genuine one I have found, you will love your Day in History.
24 februari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Dear Michelle,
Thank you so much for your kind review! I'm delighted that Gemarie was able to assist you, and I'll be sure to share the positive feedback.
We look forward to serving you again in future.
Best regards,
Team A Day In History
Placed order and nothing shipped
Placed order on Feb. 13 and yet to get an update on shipping. It says shipping label created but shipper has not picked up. It’s sitting there for 2 weeks? Way past the intended birthday it was to be a gift for. Yet to get an update although it was requested.
12 februari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Hi there,
Our standard despatch time is 48 hours (Monday–Friday), so this certainly doesn’t sound right! I want to make sure we get this resolved ASAP for you.
We clear support tickets daily, so if you haven’t seen a response from us, it’s very possible our replies have landed in your spam folder. I appreciate that from your perspective it may look like we haven’t responded, but I can assure you we always reply.
I’ve requested further details from you here on Trustpilot so I can look into this properly. As soon as we have the information, we’ll make sure this is resolved as quickly as possible.
Kind regards,
Team A Day In History
Content was disappointing
I have just received my pack giving me details of my surname. It is a gift for my husband’s birthday. It arrived less than a week after I ordered it which was very prompt, but I was disappointed with the content I must admit. At least I paid a discounted rate, if I had paid full price I would have been very annoyed 😕
18 februari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Dear Maggie,
Thank you for taking the time to leave a review — and I really appreciate you mentioning the quick delivery.
I’m genuinely sorry to hear that the content felt disappointing for you. We’re a relatively new company and this is the first version of the Surname History Pack. The response overall has been incredibly positive, especially from customers who’ve gifted it, but we’re absolutely committed to continuing to innovate and improve the product over time.
I’d truly value hearing what specifically you felt was missing or what you would have liked to see included. We keep a running list of suggested improvements and will use this directly to create future versions!
Thank you again for sharing your thoughts — it really does help us grow.
Kind regards,
Team A Day In History
Great experience first class in all departments
Fantastic company the parchment used is first class if you are just thinking “ I wonder if these products are worth the while. “
Please go ahead and purchase they are amazing with so much knowledge postage is free and so quickly received just ordered my second purchase and will order at least 4 more in the coming months 5* plus
5 februari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Hi Jean,
Thank you so much for taking the time to leave such a kind review - this genuinely means a lot to our whole team.
We’re really pleased to hear how much you enjoyed the pack, and it’s lovely to know you’ve already placed a second order. Feedback like this is exactly why we do what we do.
Thank you again for your support and recommendation.
Kind regards,
Team A Day In History
Somehow 2 orders turned into 5
Somehow 2 orders turned into 5! I emailed, texted about 5 times and no response! The product is minimalist, at best and took weeks to receive. A nice folder and pretty computer paper that you could print yourself would have been more attractive - I'd NEVER order from them again.
4 februari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Hi Gail,
Thank you for taking the time to leave this review. I’m really sorry to read about your experience.
I’ve requested further information from you here on Trustpilot so I can look into this properly and understand exactly how two orders appeared to turn into five, as that’s certainly not what should happen and we’d want to make that right.
For context, our typical fulfilment time from start to finish is around 48 hours, and we always aim to respond to customer emails within 24 hours, so the delays and lack of communication you’ve described fall outside the standard we expect of ourselves. I understand we really struggled to cope with the spike in orders during the Christmas period (for which we are super grateful and now fully on top of) but I’d like to investigate this further to see what went wrong and ensure it’s properly addressed if it wasn't already.
Thank you again for raising this - I hope we’re able to connect and resolve it for you.
Kind regards,
Team A Day In History
I ordered 2 folders plus one for$20
I ordered 2 folders. For $79.99.
I put in names and dates requested. A promt came up to order a third for $20.00. I clicked and that was it. They never took information on 3rd.
I eventually get 2 in the mail. 1 had wrong date. I emailed immediately. They have not responded. Sent multiple emails,with no response. So I paid for 3. Got 1 correct ,1 wrong and one is missing.
6 januari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Hi Steve,
Thank you for leaving this review — I’m really sorry for the confusion and frustration this caused.
I’ve checked this carefully and can see that we’ve sent 7 replies to the email address used on the order, including responses to your emails. Unfortunately, it looks like our emails may not be reaching you — this does sometimes happen if messages are being filtered into a spam or junk folder.
We absolutely want to get this sorted for you. Could you kindly check to see if your responses have landed in spam by mistake?
Thanks again for raising this, and I hope we can get this cleared up quickly.
Kind regards,
Team A Day In History
Poo product
Ordered two packs early december one for my wife and one myself. Mine arrived in 10 days (not impressed with quality or content) but nothing for my wife (was intended as an xmas gift) took 2 months emailing before it arrived.. Of course they do reply with apologies and promises to sort it etc etc, even send (dubious) tracking numbers, definitely not worth the money.. In short seems a borderline scam, poor quality product and timewasting customer service. Save your money - dont bother.
10 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Thank you for taking the time to leave this review. I’m really sorry for how frustrating this experience has been, especially with one pack arriving and the other not turning up as expected — I completely understand how disappointing that is, particularly when it was meant to be a Christmas gift.
When deliveries go wrong like this, it’s incredibly frustrating for everyone involved. We rely on Royal Mail for delivery, which is a legitimate and widely used service in the UK, but when issues occur at their end it can unfortunately make us look unreliable, which is something we take very seriously.
Regarding the quality and content, I’m genuinely sorry that it didn’t meet your expectations. Each page of the pack is shown on our website so customers can see exactly what’s included before ordering, but that doesn’t mean your feedback isn’t valid. We’d really welcome more detail on what you felt was lacking, as we’re always looking to improve and refine the product.
I’ve requested further information from you here on Trustpilot so I can look into this personally and make sure everything is properly resolved.
Kind regards,
Team A Day In History
Scammers - don't waste your money
I bought this for my husband as a Christmas present. He thought it was a joke. Thank God he didn’t know how much I paid for this absolute rubbish.
My husband's grandfather was a Polish immigrant. The English legacy going back to the 12th century is therefore complete fabrication.
They state the product is “housed in a premium presentation folder.” What exactly is “premium” about a coloured cardboard folder?
“Handmade & Researched Just for You
“Every pack is carefully researched and handcrafted by our UK-based team to ensure historical accuracy and a personal touch.”
Total nonsense.
“Is this suitable for all surnames?
Absolutely. Whether your surname is the most common or the rarest, every pack is carefully crafted to celebrate its origin, meaning, and journey through history.
How is the information researched?
Each order is individually researched and assembled by our UK-based team using trusted historical archives and data sources.”
Utter garbage.
And 482/482 5 star reviews on their website. Read into that what you will.
No response received, none expected.
If you want to throw away £30 of your money go out and get drunk instead, at least you'll have fun until you're sober.
22 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Thank you for taking the time to leave this review. I’m genuinely sorry to hear how disappointed you were with the pack.
I do want to clarify a couple of points, as it’s important for us to be transparent. Our Surname History Packs focus on the origin, meaning, and historical development of surnames, rather than an individual’s personal family tree. Where a surname has English roots, that reflects the documented linguistic and historical origin of the name itself, not the full ancestry of every family who later carried it through migration.
All of our packs are assembled in-house by our UK-based team using established historical sources, and we’re careful to be clear about what the product is and isn’t on our website, including showing the full layout and presentation in advance. That said, expectations around tone, presentation, and perceived value can differ from person to person, and I’m sorry this wasn’t the right fit for you.
We absolutely do respond to customer enquiries and would be more than happy to review your order or discuss your concerns directly if you’re open to that. If you’d like us to look into this further, please feel free to get in touch via email with your order details.
While I appreciate your honesty, I’m sorry this experience left you feeling so negatively. We take feedback seriously and continually work to improve both our content and presentation.
Kind regards,
Team A Day In History
turned up damaged and i was told i’d be…
turned up damaged and i was told i’d be sent a replacement with an express delivery. this was over 5 weeks ago. I have emailed them again today with the same email address and now the email has been returned as undeliverable?? The product would have been nice and good quality had it not been poorly packaged. Bad customer service and feel like i’ve been ripped off.
3 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear Lucy,
I’m really sorry for how drawn-out and frustrating this experience has been. I completely understand why this would feel unacceptable from your side.
I’ve checked this fully and can see that after the original item arrived damaged, we arranged a free replacement with express delivery. Unfortunately, this seems to be affected by Royal Mail issues outside of our control, including tracking and scanning problems, which clearly made this far more stressful than it should ever be.
We then sent another replacement at no cost, which I can see was successfully delivered on 20 January. While I’m relieved it finally reached you, I’m genuinely sorry for the time and effort this took on your part. When a third party lets us down like this, it reflects badly on us, and that’s something we take seriously.
This kind of situation is extremely uncommon for us, but that doesn’t make it any less frustrating when it happens. Thank you for your patience throughout, and I’m very sorry for the experience you’ve had.
Kind regards,
Team A Day In History
Poorly executed, poorly researched, lazy and lacklustre rubbish
Email I sent to the company upon receiving my order (I was refused a refund):
Hello,
I spent £29.99 on a ‘Your Day in History’ pack for my dad (order #15800) and I have to say I’m seriously disappointed. I expected far more interesting and niche facts - indeed, I expected far more facts in general - than what has been received.
For eg - stating “FASHION TREND: Mini skirts defined British fashion in the swinging sixties” is neither revelatory nor specifically relevant even to the year that he was born (1967). It’s not even an interesting standalone fact.
I’m also pretty appalled that there is a whole section under Economy, where space has actually been allocated on the page beset in red ink (as if this is a particularly important bit), which reads: “Price of a Freddo: Not yet introduced (launched in 1973)”.
I’m unsure whether I actually have to explain the problem with this one. If something was not actually yet even in existence, why is it being allocated space and prominence on an already limited page which is supposed to provide information on the contemporary economy in 1967? I understand that ‘the price of a freddo’ has become a tongue-in-cheek reference point used by - frankly - millennials to trace inflation. My dad is not a millennial. He would not get this reference or feeble attempt at a joke and frankly I would feel embarrassed to hand him this piece of paper as a birthday present. For which reason, I am not going to do so.
I was genuinely excited about this as a gift as I thought the concept had a lot of potential. However, I find the execution to be extremely poor, lacklustre and lazy. I want a full refund as I genuinely feel that I was oversold this product - and for a hefty price too. Extremely disappointed.
6 januari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Dear Abel,
Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to hear how disappointed you were with the pack.
We do try to be very transparent about what’s included, and each page of the pack is shown on our product page so customers can see the exact structure and what's included before ordering. That said, we absolutely recognise that expectations around depth, tone, and what feels “interesting” can differ from person to person, and it’s disappointing to hear that this missed the mark for you.
We’re a young company that’s grown very quickly, and feedback like this — especially when it’s specific — is genuinely valuable to us. If you’d be willing, we’d really appreciate hearing what kinds of facts or details you would have liked to see included instead, as we’re actively looking to improve and evolve the product as demand grows. We'd welcome your feedback anytime at support@adayinhistory.co.uk
Thank you again for sharing your experience. While I’m sorry this wasn’t the right fit for you, we do take your comments seriously and will reflect on them as we continue refining what we offer.
Kind regards,
Team A Day In History
Incorrect information. Worthless piece of rubbish.
I did not receive one of my items.
The content of the first item is categorically incorrect. Would not recommend.
7 januari 2026
Review zonder uitnodiging
Antwoord van A Day In History
Thank you for leaving this review. I’m really sorry to read this and take both of these points very seriously.
I’d like to personally ensure this is properly looked into, both regarding the missing item and the concerns about incorrect information. That’s not the experience we want anyone to have, and we absolutely want the chance to make this right for you.
I’ve requested more details from you here on Trustpilot so I can investigate this fully and resolve it as quickly as possible.
Thank you for raising this, and I hope we can get this sorted for you.
Kind regards,
Team A Day In History
Very happy.
I ordered two birthday files, one for my wife and one for my disabled granddaughter. After a few hours I decided I wanted my granddaughters framed. I contacted them by email and said I would send the extra payment by PayPal if they agreed. They replied within the hour and agreed to change the order. Both arrived in time for the birthdays. More than happy.
24 augustus 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear George,
Thank you so much for taking the time to leave this review - we really appreciate it!
It’s lovely to hear that both packs arrived in time for the birthdays, and we hope they were enjoyed by your wife and your granddaughter. Feedback like this genuinely means a lot to our small team.
Thanks again for your kind words and for choosing A Day In History.
Best wishes,
Team A Day In History
AVOID AVOID AVOID
I ordered the surname pack for £29.99 paid for it by PayPal less than 12hours later I got a notification saying it had been delivered by Royal Mail but no delivery was made , and after checking the so called tracking app it appears that the delivery was delivered at 01-15 hours on the Sunday morning???contacting the seller they said to check with neighbours in case it was delivered to them , regardless of the fact that the notification was sent out at three in the morning??.
After getting back in touch with them and saying that if it was delivered by Royal Mail to a neighbour I should have received a red notice card from Royal Mail.
The case is now with PayPal and because of lack of communication from the seller it will now be escalated to a claim.
I’m glad that I used PayPal because of the payment promise for money back I feel sorry for the unfortunate people who have no credit card and pay through their bank.
Avoid using this service because it seems to be a Scam and the seller is telling blatant lies.
After a very short sharp email from myself the seller contradicted themselves by saying that they had posted it on the 17/12/25 and not as they mentioned that it was posted on the 13/12/25.
May I recommend that they should change their name to Pinocchio trading.
They may think that everyone is gullible.
12 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear David,
Thank you for taking the time to leave this review. I’m really sorry for the confusion and frustration caused around the delivery of your order.
I’ve checked this thoroughly and can confirm that your order was prepared & packaged on 13 December, collected by Royal Mail on 17 December, and then delivered successfully on 18 December at 11:52am. The early-morning notification you mentioned relates to Royal Mail’s internal tracking update, rather than the actual delivery time, which we appreciate can be confusing.
I can also see that the PayPal case was later closed, which suggests the item was ultimately received. If not, please do reach out to us and we'll be more than happy to assist.
We’re absolutely not a scam, and we never intentionally provide misleading information. Royal Mail delays during December are unfortunately outside of our control, but I’m sorry for how unclear and stressful this felt while it was ongoing.
If you would be willing to update your review now that the delivery has been confirmed, we would really appreciate it. We’re a small business and it genuinely helps others understand how situations like this are resolved.
Kind regards,
Team A Day In History
No response to emails when I have a…
No response to emails when I have a genuine question about my order. No other means of contact available. Non existent customer service - AVOID at all costs.
9 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear Julie,
Thanks for leaving this review. I’m really sorry that it felt like you weren’t getting a response. That’s understandably frustrating, especially when you have a genuine question about an order.
We do have a dedicated customer support team and we reply to emails daily. I’ve checked our system but can’t currently see any outstanding emails linked to your name, so I’ve requested more information from you here on Trustpilot so I can look into this properly.
We absolutely don’t want anyone to feel ignored, and I’d really like the chance to resolve this for you as quickly as possible once we have the details.
Thanks for raising this, and I look forward to hearing back from you so we can help.
Kind regards,
Team A Day In History
Poor and slow delivery and…
Poor and slow delivery and communications. Orders intime for recipients birthday but delivery was delayed. Difficult to deal with.
Edit: Even though A Day In History have replied to this review, given the review was made on 8th December and their reply arrived on 23rd January, this only reinforces my review and the poor and slow communications they have.
8 december 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear Adam,
Thanks for taking the time to leave this review. I’m really sorry that the delivery and communication didn’t meet expectations, especially as the order was intended for a birthday - I completely understand how disappointing that must have been.
We were genuinely overwhelmed with demand over the Christmas period, and while that gives some context, we do fully own that we missed our target for dispatching some orders. Since then, we’ve put extra resources in place to make sure this doesn’t happen again.
I’ve also requested more information from you on this platform so I can look into your case specifically and understand whether we could have handled your query better at the time. We’re always open to feedback like this, as it helps us improve how we operate.
Thank you again for sharing your experience - it’s something we take seriously and are actively working to improve.
Kind regards,
Team A Day In History
This company will not respond to…
This company will not respond to emails. I made an error in my submission asking them to amend it and I will pay the charges. Absolutely nothing except taking my original £29.99 fee. Not acceptable given my politeness, they just come across as fraudulent. Would not recommend them
14 november 2025
Review zonder uitnodiging
Antwoord van A Day In History
Dear Paul,
Thanks for leaving this review. I’ve checked the ticket and can see that we replied within about an hour of your original email, and that the change you requested was made free of charge.
It looks like our first reply initially landed in your spam folder, which understandably caused some frustration at the time. I’m glad we were able to get everything sorted once it came through.
If you’d be open to updating your review now that this has been resolved, we’d really appreciate it. We’re a small team and it really helps others understand how we handle things when issues come up.
Kind regards,
Team A Day In History
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.