adidas New Zealand Reviews 

Worst customer service ever.
I have been waiting for more than a month now to return my shoes for refund but they just talking shit that posthaste will call me to organise returning my shoes.
This is so terrible.

Took over a month to receive order. Main reason for ordering was the shoes, but purchased additional items to be eligible for free shipping. Adidas emailed a month later saying shoes were out of stock and refunded. Wouldn’t have purchased the other items had I known the shoes were out of stock. Wouldn’t recommend buying online from adidas NZ. You would think a reputable brand like adidas wouldn’t have these kind of issues. Wish I had checked here first before purchasing.

If I could give them zero stars I would- BUYER BEWARE - they do not deliver on time, I ordered back beginning of december and the shoes hadn't arrived by the date they stated. I emailed them asking where they were and got an AI response email saying they'd get back to me within 2 working days after checking with their courier partners. Spoiler- they have absolutely ghosted me since- I've sent multiple emails and nothing. I genuinely never thought such a recognised brand could be so terrible! I am out by $190 and have had to initiate a charge back with my credit card company- fingers crossed that comes through

Adidas nz doesn't honour their returns&refunds policy when there's an issue with an order. Their customer support lied to me repeatedly about the case being escalated and being resolved "in the next hour" or next day, followed by radio silence. They have been utterly useless. After six attempts, I have to start a process for a fraudent charge reversal with my bank.

I purchase Adidas spezial on the Black Friday sale,shoes received earlier then estimated time eventhough taking awhile, I guess if you not in hurry it is ok. Love the adidas spezial is so comfy and fit perfectly!!
The US Sizing is very confusing. Go half size down for spezial, it run large.

Their shipping process could be improve comparing to other brands that coming from Australia very fast. I surprised to see alot of negative comments here but my experience was smooth and easy.
Definitely will be buying with confident again with Adidas .Thank you!

Purchased tracksuit, 3 & half weeks later I still don't have it yet, it takes longer for clothing to come from Adidas NZ/AU than it does from China. Not good enough, no email no communication no txt

Bought a trouser from their adidas Westgate store, only wearing it for 2 days and the cloth material got shrink and went back with receipt and they refused to exchange it, staff member and manager was very rude.

They said they cannot refund because they cannot resell it, i do not why they want to sell the damaged item to other customers.

I am returning the product because it is faulty not change of mind, defect can be seen clearly.

Do not buy Adidas at all. Rip off

Got a cancelation summary stating they had to cancel My order because they couldn't fuful my order, the foot wear are in stock, and are still showing in stock but now at a higher price

Very slow to send out items, I ordered on the 17th of November and it is now the 12th of December and they have only just shipped. Their website says 7-10 days for peak periods. I've ordered a lot from them and this is the experience about half the time.

For the 2nd time in 3 online orders, my order has not appeared by the agreed delivery date and the status does not show any progress besides shipping being booked. Worse than that, customer service don't report back in the "24-48 hours" they committed to.
Absolte crape service and most unprofessional.

Made an order cause of their discounts during black friday. Still no tracking 5 days later. Called their Customer service- which is the worst ive dealt with. One agent just muted their mic hoping ill go away and the other agent gave me some bullshit about RTS the parcel before they will refund me. All before it was even picked up by the worst logistics company DB Shenkar. Cant even get a hold of the courier via NZ number - just silence when selecting option 1 on their number!. So no way to get a RTS. Orders were meant to be presents but now I wont be able to get the money back. Adidas is a SCAM! Never again buying from them, and dont even bother with their outlet in auckland , seems like having your head up your backside is on brand for adidas.

I had to urgently buy sneakers for my child for school, so I found a pair online and left work early to go to the Westgate outlet store on Monday, 1st December. I arrived at 5:21 pm, but the staff member didn’t let me in. I explained that I knew exactly what I was looking for and had left work early to get there, and that there were still nine minutes before closing. He still refused and said it was his manager’s instruction because they were “busy,” even though the store didn’t seem that busy. It was very rude and disappointing

I wish I had read the reviews on Adidas.co.nz before making an order on the 17th Nov. Order has been booked with courier for over a week now and not even close to being collected from Auckland. This was meant to go in a Christmas parcell but have not arrived in time to send off. It has been 2 weeks already. Sort it out. I placed an order with Rebel Sport Saturday and had it 1st thing Monday morning.

Really slow with delivery and refunds would not recommend

WARNING.
I have just waited 3 weeks for the Adidas Shoes that I ordered online through Adidas NZ Website. I already own 2 pairs of these shoes that are legitimate. The shoes that I have just received are cheap knock Offs out of Indonesia. They are not true to size, they are tiny, and are nothing like the 'real deal'. This is absolute fraudulent behaviour by Adidas NZ & I urge anyone else that has been scammed by Adidas to report their case to the Commerce Commission + Netsafe. The shoes that I have received are a joke! Adidas need to stop ripping off the consumer. This is not what anyone would expect from a reputable brand!!

I have purchased two pairs of Adidas shoes this year. 1 pair was $330.00 the other pair $110.00. The first pair did not last 6 weeks. The second pair just on 5 weeks. Not sure what is up these days with the Adidas quality. But it's extremely poor. No more Adidas for me. Too expensive for the amount of time wasted on trying to return them and the length of time they have lasted. Do better Adidas and bring back the quality you once had.

After 2 weeks they cancelled my order. The very next order they said was on the move but they refunded it 2 days later after 13 days of having my money again.

Do not shop with Adidas NZ online! Its THE WORST customer service experience I have ever encountered. I do not know how they can still be a leading Sports brand in this country!! Shocking! I purchased a pair of football boots on 1 July and it was “being processed” for 2 weeks, no status updates, no progress, no cancellation notice. I tried getting help via the live chat, phoned, e-mailed, no progress, just generic and scripted promises (the same response every time) that “I can rest assured, they will keep a close eye on it”.
After 15 days of no joy I said that I want my money back straight away and that I am getting legal advice. I received an email a while later saying the order cannot be fulfilled and I will be refunded in 2-3 business days. Awaiting the refund… A lot of customers seeming to have the same complaints?!
Their price tags DO NOT suit their customer service!! Perhaps the ombudsman should investigate!

Absolutely terrible service Adidas!! I bought shoes via the app on 5th June, got an email saying they were on their way 12th June, and should be delivered 30th June. They never arrived and tracking has never changed from the initial setting. It took me two phone calls, a live chat and an email to customer support before they let me know the shoes had been 'lost in transit'. This is FIVE weeks after ordering the shoes. The shipping company DB Schenker have confirmed to me that the shoes had never been picked up from the Adidas warehouse. So, Adidas, it's a lie that they were 'lost in transit'. I purchased the shoes on sale and now the price has increased. Adidas can't/won't send me a replacement pair. I told them I didn't want a refund, I wanted the shoes, but they said they've already processed a refund request but god knows if/when I'll see my money back. The last contact was three days ago when they asked me if I'd like a direct purchase link sent to me, I replied to them within minutes and said I would, but it had to be at the original price I paid. Since then.... crickets. Even though I'm apparently very important to them and some guy called Renz is 'personally monitoring my case'. Renz is probably rushed off his feet dealing with other (ex) customers Adidas have shafted. I've now purchased the same shoes from HYPE/DC, who were amazing to deal with. ADIDAS NZ/AUSTRALIA YOU SUCK!!

its now been over 3 weeks since I placed my order and it still hasn’t even been processed yet. I contacted Adidas via live chat and email, and despite multiple assurances of being dispatched soon, nothing has happened.