A&E Glazing LTD Reviews 

Like others I thought I was booking a local firm, but that apart my experience of A&E Glazing has been good - prompt responses via WhatsApp to get quote and book the job, and to assign tradesman to a time slot.

Cliff turned up on time, has done a neat job, and checked I was happy before leaving site - prompt and efficient service!

All good.

Product is fine, we bought a 6mm mirror and the guys that installed it were friendly & efficient on the day.
However, from the moment I paid the deposit the customer service was awful, I got no updates on our purchase, had to constantly chase for delivery date.
Was told 2 different days which were both cancelled and pushed back.
Wouldn’t recommend or use again.

You keep replying saying this wasn’t you - however when I click through your website linked on here it takes me to the same website with matching phone number to the one I called and the same logo to the business WhatsApp I was communicating with, seems a little strange.

Ordered Monday, received on Saturday. The glazing was ~40% more expensive than a local supplier we've used before, but the quality and turnaround was considerably better. Very impressed.

I called, what was listed as a local glazing company, that turned out not to be so local, on behalf of my 93 year old home alone sometimes vulnerable Mother In Law. I gave them detailed measurements for a replacement patio door panel and was quoted over the phone. When their man called to survey he called the office with his measurements and they then quoted half as much again. Once reminded of our earlier conversation the price was adjusted to match the original quote, which is to their credit, and we paid half over the phone to the office.

We agreed, via a WhatsApp group run by them, that all further comms would be via me, not my MIL, and that we would need to be present when the work was done.

We agreed to their proposed time and date to carry out the work and that their fitter would call me 1 hour beforehand with a more precise timescale as it would take us half an hour to get there. An hour and a quarter before the agreed slot we got a phone call from MIL advising that the fitter was already on site and was doing the work! When we got there the fitter was long gone.

The job was completed without incident, other than MIL could not pay the balance due to her misunderstanding her credit card details, an issue that would not have arisen had we been there as agreed.

We have no qualms with regards to the quality of the product or the workmanship or the great value for money. However we are very disappointed that they did not honour the agreements they made.

They could have so easily scored 5*s just by doing what they said they would.

A&E Glazers and A&E Glazing are part of the same company.
A&E Glazers present themselves as "your local glaziers" but they are not, they are based in Deptford, and their premises is above A&E Glazers.
Communication is terrible and they are very heavy handed with the way they deal with you. They will send an invoice before any work is carried out and they expect it to be paid immediately (minutes) after the work is complete and if you don't pay immediately they will hassle you until you do.
You can't leave a review anywhere for A&E Glazers because it does not exist if you search the internet. The only place to leave a review for this company is on an A&E Glazing page but if you do that you'll probably get a threatening call from the owner, who by his own admission also part owns A&E Glazers, telling you that you are slandering his company with false information. The work carried out was substandard but there is no way to communicate this. For the record, I have had no official dealing with A&E glazing - this review is for A&E glazers but I can't leave a review for A&E glazers because they don't have a webpage or email address - other than accounts ....... make up your own mind about this company.

Had an appointment for change my front window. It should be early in the morning. They did not come. After many calls they kept changing time . For the last they said they would come around 2:30, so I went on next door shopping about 13:15 and come back 13:30 to find a miss you note. I called customer services to ask the guy to come back as I was all the day waiting for him and they said couldn't do nothing but only reebok. The guy even did not try to call. No respect for customer.

Contacted on Monday for a replacement double glazed unit that had cracked overnight. A&E were the first people to answer the phone. They asked for a photo via WhatsApp and sent me a message to respond to. They replied with a quote and asked for additional info if I wanted to proceed. I responded with the info, have chased and haven’t had a response from them. Have since found out their quote was £100 more than another firm who I have since arranged the repair with. I guess they just didn’t want the work.

We needed a new mechanism for our window as it didn't open properly when we moved in. A&E Glazing were able to fit a new one quickly and it works really well now - thank you!

Very helpful and quick service. I needed a panel replaced in a hurry.

Great service and workmanship, quick turn around as well and a good price. Would use again

A lot of our double glazed units had developed condensation between the panes. A&A replaced them all quickly and we are pleased with the quality of their work.

Overall work was completed very satisfactorily

Replaced a double glazed pane that had misted. Good quality work, speedily done and at a good price. Highly recommended.

Great service at a reasonable rate in good time! Will be using them again when needed.

Everything went well the repair was done and the window closes now

I needed a replacement sealed double glazed unit for a velux window after it shattered.
They popped round, measured up, explained why it broke, gave me the quote and timeliness.
Quote and timeliness were accurate and unit replaced in a few days with no hassle.
Excellent job , will definitely use again if I have any glazing issues

Easy to communicate with. Replacement of a broken front door window. Job done great even though the glass has a bubbled effect. good as new

Job was completed promptly at a reasonable price