Affinity Care Recruitment Reviews 27

Our experience with Affinity Care Recruitment was extremely disappointing and not what we expected from a professional recruitment provider.

After engaging the agency for a placement and paying a significant recruitment fee, serious concerns arose shortly afterwards regarding the candidate provided. When we raised the issue with the agency, the response we received was heavily reliant on contractual technicalities rather than a balanced or commercially reasonable approach to resolving the situation.

What was particularly frustrating was that the discussions we had with the recruiter during and after the recruitment process did not align with the position later taken once the issue arose. Despite explaining the circumstances and raising a formal complaint, the outcome remained unchanged.

We also requested records of the relevant conversations in order to better understand how the situation had unfolded, but were later informed that no call recordings were retained for the relevant dates.

The overall experience left us with the impression that once the placement fee is paid, there is very little flexibility if problems arise.

Recruitment fees in the care sector are significant, and agencies should stand by the guidance given to clients during the recruitment process. Unfortunately, that was not our experience here.

One aspect that may be important for other businesses to be aware of is the payment structure. In our case the invoice was issued shortly after the placement was confirmed and payment was required within 14 days, even though the candidate’s actual start date was scheduled more than a month later. This meant the period required to qualify for any refund under the terms had already expired before the candidate had even started work. Whilst there may be provisions for situations such as a candidate not turning up, it is worth carefully reviewing how the payment timeline operates in practice before proceeding.

We hope the company reflects on this situation and considers adopting a more balanced approach when disputes arise, particularly given the importance of trust in the care sector.

Our advice to other care providers would be to ensure that any important discussions or assurances are documented clearly in writing before making payment, as relying on verbal conversations may not provide any protection if a dispute later arises.

Lauren and her team were fantastic, really informative throughout the whole process from initial application to interview and regularly checking in once appointed.

As both a candidate and now a new staff member, in fact the CEO, I can confidently say that Lauren has been fantastic throughout the entire process. From the very beginning, she was proactive, consistently checked in, and always followed up without prompting. Her communication was always clear and supportive and this made the transition seamless. I felt genuinely valued and well-informed every step of the way. I highly recommend Lauren and the team!

Affinity care recruitment (Lauren) went above and beyond to ensure my needs were met.Her professionalism, expertise, and friendly demeanor made the entire experience seamless. Highly recommended!

Affinity went an extra mile to ensure I would get a position with a suitable employer. I was extremely pleased with the company. Highly recommend.

What began with just a phone call and an email quickly turned into an incredibly supportive experience, thanks to Lauren and her team. From our first conversation, it was clear that she genuinely cares about finding the right fit for not just the company but the candidate as well. I was soon invited to interview with a company that aligned perfectly with my values and professional goals.

Lauren stayed in touch throughout, always responsive, professional, transparent, and thoughtful. She made the entire process smooth and genuinely enjoyable.

I can’t recommend her enough, Lauren is truly a star and a valuable asset to any organization.

Lauren has been exceptional to work with during the duration of securing my new role and the onboarding process. She is clearly knowledgeable of the sector and worked with me to ensure that any queries I had were responded to promptly.

I have a new job thanks to lauren she understood my requirements and skill set and placed me in a position that I am really enjoying 🙏

Lauren found us a number of great candidates for our home manager vacancy. All of them could have done the job really well so we were spoilt for choice and we had a difficult choice to make but our new manager is settling in well and already adding value to our home

Lauren has gone above and beyond for me to secure a role that was suitable for me and my experience. Nothing is too much trouble for her and she is always so friendly and helpful. A real pleasure to work with. Highly recommend this company and in particular, Lauren.

I was contacted by Daniel about a position and asked if I would like to be put forward . I received excellent service by both Alex and Daniel. If you’re looking to either fill a vacancy or sourcing employment I would recommend this company.

Great experience, Lauren has been great at comminucating and keeping me up to date throughout the process.

I had the pleasure of working with Lauren, and she has been absolutely fabulous throughout the entire recruitment process. She went above and beyond, even sitting in on my Teams interview, which l've never experienced before. Lauren maintained regular communication via phone and Emails, ensuring | felt supported at every stage. We even had some off-work
conversations, and it was clear that she is not just a professional but a genuinely lovely human being. Lauren is truly an asset to the company.
Even though I didn't secure a job through the company, she was genuinely happy for me, which really showed her character. Highly recommend her!

I am thrilled to share my exceptional experience with Affinity Care Recruitment, and particularly with their consultant Lauren Pashley, who was instrumental in helping me secure my new role.

From the outset, Lauren demonstrated outstanding professionalism, transparency, and dedication. We initially connected via LinkedIn, and throughout the entire process, she was always at the other end of the phone, ready to provide support and guidance. Her consistent communication and timely feedback at every stage of the interview process were invaluable.

Lauren’s ability to understand my strengths and align them with the requirements of the role was remarkable. She ensured I was fully prepared, offering critical insights and advice that gave me the confidence to excel. It was evident that Lauren genuinely cared about finding the perfect fit for both me and the employer.

Her professionalism, personalised approach, and unwavering support truly set her apart. I cannot recommend Affinity Care Recruitment enough, and I am incredibly grateful to Lauren for her expertise, encouragement, and dedication. She made a significant difference, and I am excited to begin this new chapter thanks to her guidance.

Daniel was brilliant.
Keep up the good work.

I am grateful that Lauren contacted me via LinkedIn. It has truly been a pleasure working with her. She has supported me throughout this process, and I am very grateful. She is very professional.

Daniel made the whole process a very positive and smooth one. He communicated with me very well, ensuring he kept me updated throughout the process and keeping me informed of all details. He understood my requirements and I feel he really went above and beyond to assist me. Amazing service thankyou!

I have recently been offered a very exciting role, Daniel was amazing throughout the entire process, kept me informed, checked in after interviews, was such a lovely process and I cannot wait to join the team : )

I had a good time with staff on my first day. They are so very friendly, funny and welcoming. I felt like l am part of their family already. So supportive and they are the best team l have met who knows how to look after their residents!!!

Connor was an excellent consultant. He helped me understand the market, explained my options and helped me optimise my CV.

Although there were no jobs that were suitable to my experience, I found the conversation stimulating. He helped kickstart my job search again.

A real asset to recruitment, he was diligent, assertive and compelling. Thank you again.