I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Gone from better to worse. Keep sending me emails on how to save water. When I reported a leaking fire hydrant I had to re-report it four times before it was even inspected. One issue, I was told by a... Toon meer
Bedrijf heeft geantwoord
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
Bedrijf heeft geantwoord
I called at half past seven on a Friday evening and Joshua was there ready to help! Call was quick and easy! He spelled my girlfriends name wrong but her name is uncommon so it's understandable. Manag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I applied for meter 5 times in last 1…
I applied for meter 5 times in last 1 and half year. They became ghost. and when it times to come to direct debit they sends automatic email like a lover sends letters.
17 april 2026
Review zonder uitnodiging
I selected 'moving out of the area
I selected 'moving out of the area, close account'. It asks for my new post code and surprise surprise, it 'cant find my address in the Affinity supply area !! I said I was moving OUT OF THE AREA!! Then it doesn't allow me to close my account!! This is terrible so.. I'll have call Affinity now, wasting my time AND Affinity's and it creates an unwanted contact!!
16 april 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi Jez, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and how we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Tamara.
Affordable and reliable!
15 februari 2026
Antwoord van Affinity Water
Hi Salma Begum, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Why do you bother putting a phone number on the account
I have tried calling on 0345 3572402 and 03453572401, both numbers just go straight engaged like they are not working. Its pathetic
15 april 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi Gary Plein, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and how we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Tamara.
My bill is too high for a year
My bill is too high for a year. I complain but nothing responds. I will Take legal action about nuclear and unnecessary bill in a court
1 maart 2026
Antwoord van Affinity Water
Hi Roman Basnet, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
We will be in touch to learn more and we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Freya.
Yet again fighting with AW for a…
Yet again fighting with AW for a refund.
On call past 25 mins
Keeps putting me on hold
Telling me I owe money when I pay £111 every month and my statements say in credit
Utterly incompetent
Keeps putting me on hold without notifying me
Shut the road in Saffron Walden causing utter chaos
Customer numb: 8387297-7
14 april 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi Lilly, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Freya.
During my eight years of residence in…
During my eight years of residence in Leverstock Green I received only the most positive service !
Thank you :)
7 februari 2026
Antwoord van Affinity Water
Hi Joe, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Charge for Empty Property
The property was empty, using no water or sewage but we were still charged as if it was occupied. That to me is completely wrong.
11 oktober 2025
Antwoord van Affinity Water
Hi Martin, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. Raksana
Moving House
We recently moved house and received a very professional service in transferring our Affinity Water account from our old address. Unlike many companies, my call was answered promptly and all my questions dealt with in a very efficient and friendly manner.
25 februari 2026
Antwoord van Affinity Water
Hi Harrow, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Raksana
Antwoord van Affinity Water
Hi Karen, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Raksana
On line account easy to work with,
Very easy process to transfer the account to a new address. even worked out a rebate that we were not expecting.
14 januari 2026
Antwoord van Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
nice to speak to a human
10 maart 2026
Antwoord van Affinity Water
Hi Paul Cox, this is wonderful to hear! :) Thank you for your review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Nat Ison, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Nofisat temilola, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Blessed Gende, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Great customer service
Customer service understood my query, and why I was asking it, and were very helpful in their response.
31 maart 2026
Antwoord van Affinity Water
Hi Lynn P, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Easy and quick set up when I moved in…
Easy and quick set up when I moved into my new flat. Received a letter confirmation it had all been set up. Thanks
27 februari 2026
Antwoord van Affinity Water
Hi Craig, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New metre installation
The man who was completing the metre was very nice. The reason a 4 star is because my water pressure has reduced since having the metre.
10 maart 2026
Antwoord van Affinity Water
Hi Tina Springett, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Re installing my old account
16 maart 2026
Antwoord van Affinity Water
Hi Mr Rocha Lucas Fernandes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
The Plumber was very Polite and very…
The Plumber was very Polite and very Efficient. With Good Service and Respectful.
23 maart 2026
Antwoord van Affinity Water
Hi Khairun, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.