Afghanu Rugs Reviews 55

“I recently ordered a handmade Afghan rug, and I couldn’t be more thrilled with my purchase. The craftsmanship is impeccable, with an incredibly detailed thread count that speaks to its high quality. The colors are absolutely stunning and perfectly match what was shown on the website—if not even more vibrant in person.

I must also highlight the outstanding customer service provided by Mr. Baktash Eskandary. He was extremely helpful throughout the process, answering all my questions and ensuring the rug was shipped straight from Afghanistan with care. His professionalism and dedication made this experience truly exceptional.

If you’re looking for a beautiful, authentic Afghan rug with remarkable quality, I highly recommend this seller. Thank you, Mr. Baktash, for such a wonderful addition to my home!”

Very quick shipping and item exactly as described

I really liked the color and quality of the rug.

A top quality hand knotted rug direct from the weaver in Afghanistan at a fraction of the cost form other online retailer. The rug is magnificent better than the photos.

I have been loving the rugs, Persian, Afghans, Bokhara and Pakistani rugs and now found the one Afghanu The best manufacturer and supplier of the rugs. Always delivers quality and great service.

The rug is as gorgeous as pictured. The colors are vivid, and the design beautiful. Thank you!

We were nervous as you can expect.
But everything was as stated and rug arrived as scheduled. Wife was very pleased with the purchase. Rug was fabulous.

Great quality product and responsive customer service - recommend!

We would like to comment on the seller’s below reply to our first review, and unfortunately, I must express my disappointment with the lack of integrity and responsibility demonstrated by the seller in addressing our issue with a faulty rug. Despite the clear evidence of the rug’s defects, the seller has continuously refused to take appropriate action.

To set the record straight, we have never once refused to return the faulty rug. On the contrary, we have been diligently trying to resolve this matter since our initial contact with the seller. Our email dated 9 March 2024, requesting assistance with the return, remains unanswered to this day. This lack of response is unacceptable, especially considering the faulty nature of the goods.

Additionally, we would like to comment on the seller’s reply to our first review, where they claimed we refused to return the rug. This assertion is simply untrue and serves as a further example of the seller’s misleading statements.

Under Ohio consumer law, it is clear that consumers have rights when it comes to receiving defective products, and the seller’s actions are in direct violation of these rights. Instead of taking responsibility for their defective product, the seller has attempted to shift the burden onto us by insisting that we cover the return shipping costs. This is not only unjust but also goes against consumer rights. The seller even went as far as providing a private address of a friend in Birmingham, who was not involved in the original sales transaction. This absurdity further highlights the seller’s lack of professionalism.

The UK bank has unfortunately suffered a loss due to the seller’s unfair and deceptive sales tactics. It is appalling that the seller would choose to engage in such behavior, disregarding their obligations to conduct sales in accordance with consumer rights.

Moreover, the seller has suggested that we pay for return shipment, which would amount to hundreds of pounds due to the rug’s weight of 10kg. Given the lack of trust instilled by the seller’s actions and their unacceptable sales policy, we are understandably hesitant to invest further funds into this matter.

In conclusion, the seller’s refusal to acknowledge the faulty nature of the rug and their attempts to evade responsibility are highly disappointing. I caution future buyers to be wary of this seller’s unethical practices and disregard for consumer rights.

Ordered a map of Afghanistan Rug. First time ever buying a rug from overseas, and it was a great experience. They were accommodating, and whether if you know Farsi or Pashto or English it can be done.

Very professional throughout the whole experience. There was a problem where the rug we ordered had been sold without being recorded properly and they curated a list of alternatives based on our design choices and resolved the problem with no hassle, stress, or extra cost.

I just received the rug and really like it. Afghanu rug company was easy to work with. The rug was pictured accurately on the website

Very pleased with the final product. The process from concept to loom to final delivery progressed smoothly. I will order another piece for sure.

They patiently took videos of multiple carpets for us and shipped them super fast. Carpet looks great and it feels to be great quality.

I liked the whole buying experience. The customer service is good and responsive: there was a slight hiccup with the customs duty, but the issue was quickly resolved. Finally, the rug is really beautiful.

Good service and customer support. Answered all my questions promptly, supplied addional photos / video to ensure I would be happy with the rug.

Speedy delivery. In good condition when it arrived.

Love the rug! Looks to be good quality. Very unique. A real statement piece.

They are so responsive, the rug is gorgeous and they shipped it out so quickly. I WILL DEFINITELY BUY AGAIN!

I received my rug after about 3 weeks this time because of customs which is always going to be the luck of the draw I guess. The rug looks great and I'm very happy I bought it.

I was very surprised and pleased with the quick, helpful responses to my questions & follow-up on my orders.

I ordered & received 2 beautiful carpets in a timely manner. I love the 2 carpets and would not hesitate in ordering again or recommending this company.

I found a beautiful rug on this website with a color scheme and pattern I hadn't found on other sites with Afghan rugs. Ordering and subsequent communications were smooth and pleasant, and the price was fair. The rug arrived very quickly and I absolutely love it. It exceeds my expectations.