My name is Nolubabalo Ntlantlu id no 6604150345083. I took a contract in 2023. My house was burnt down in September 2024. I phoned trying to claim the phone. Everything was done , I went to pay the 35... Toon meer
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Africamobile does not even deserve 1 star, giving 1 star is being generous. I have 2 contracts with the above mentioned company. April 2026 I took a 2nd Contract for my husband, the beginning... Toon meer
You customer service is very poor They deducted my money but they lock the phone and I'm not happy about the service
Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Africa Mobile is a mobile network that caters to the needs of consumers that have been marginalized by the other network operators. Our customers are assessed more fairly on their affordability rather than there credit score.
Contactgegevens
1,3
Zeer slecht
144 reviews
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I want my R660 back you scammers I…
I want my R660 back you scammers I don't want your phone payback my money that you debited from my account even though I did not receive the phone
27 juni 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Dear Azola Mngati,
I apologize for any inconvenience you have experienced regarding the delivery of your R660 phone. As per our policy, we dispatch devices only after the first payment has been successfully received. However, I understand there may have been a misunderstanding, and I'm here to assist you in resolving this matter.
Rest assured, we take our customers' satisfaction seriously, and we are committed to delivering the best service possible. Once we have the required details, our team will promptly investigate the matter and take appropriate action to ensure that you either receive the R660 phone as expected or receive a refund for the amount debited from your account.
Again, I sincerely apologize for any inconvenience caused, and I assure you that we are dedicated to resolving this matter to your satisfaction. Please feel free to reach out to us at 010 021 5090.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Africa Mobile Customer Services
PATHETIC !
PATHETIC !
SNOTTY COMMENT BY SUPPLIER !
NOW THEY CANCELLED NOT ME!!!!!!!!!!
STIL WAITING FOR MY MONEY
DO NOT USE !!!!! THIS PATHETIC COMPANY
18 juli 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
We apologize for any inconvenience you've experienced. We understand your frustration and would like to assure you that the refund process usually takes up to 21 days. Your refund is currently being processed, and we'll do our best to expedite it. Thank you for your patience and understanding.
Sincerely,
Africa Mobile Customer Support
I was approved in May Africa mobile…
I was approved in May Africa mobile debited my account and since the there were stock problems and they don't reply to my emails or what's apps it's very bad service actually no bloody service I want my money back you are crooks
14 juli 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
I apologize for the inconvenience and frustration you've experienced with our service. We understand your concern and are truly sorry for the delay in getting back to you.
I want to clarify that your approval was received in May, but the official confirmation of the deal was made on 24th June 2023. We acknowledge that there have been stock issues, which have affected the timely delivery of your order. We are actively working with our suppliers to resolve this and ensure that the phones are delivered as soon as possible.
We value your business and your satisfaction is of utmost importance to us. Please rest assured that once the stock arrives, we will promptly get in touch with you to arrange the delivery. If you have any further queries or concerns, don't hesitate to contact us at 010 021 5090. We are here to assist you.
Once again, we apologize for the inconvenience caused and appreciate your understanding. Thank you for giving us the opportunity to rectify the situation, and we look forward to resolving this matter promptly.
Best regards,
Africa Mobile Customer Support
Sim Card is Useless.
I received my device and I am over the moon, the problem is the sim card that was given to me. The agent claimed it will have 100 Rands airtime and 1 gig data, my sim has not been loaded and I have been asking for help since I received my device on the 8th of July. the Customer care number 135 does not work, I am throwing this sim card away and putting my own one in now, I've had enough.
8 juli 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Thank you for reaching out to us, and we apologize for the inconvenience you've experienced. We understand your frustration with the sim card provided. Allow us to clarify the situation:
The airtime of R100 and 1GB data, along with 1GB WhatsApp data, are usually loaded after the second payment has been received. During the first month of receiving your device, only 1GB WhatsApp data is loaded as a preliminary offering.
However, we apologize for any miscommunication or confusion that may have occurred during your purchase process. We value your satisfaction as a customer, and we want to assist you promptly.
If you need further assistance, please give us a call at our customer support number: 010 021 5090. Our team will be more than happy to help you with any concerns or questions you have. We're committed to resolving any issues you may encounter and ensuring you have a smooth experience with our services.
Once again, we apologize for the inconvenience, and we hope you'll reconsider using the sim card provided. If you have already replaced it with your own, please don't hesitate to reach out to us for any assistance you may need.
Thank you for choosing Africa Mobile, and we look forward to resolving this matter for you.
Sincerely,
Africa Mobile Customer Support
Unhappy client
I receive a call about 3 to 4 weeks ago saying I approved for a phne well I accept all terms and conditions.Thy deducted the first installment and its going in for a month now no phone call no sms no email no nothing this is unexplainable and still no phone
12 juli 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
I apologize for the inconvenience you have experienced with our service. We understand your frustration regarding the stock issues and the lack of communication from our end. Please know that we take your concerns seriously, and we are actively working to resolve the situation.
We have been facing unexpected delays in restocking our inventory due to circumstances beyond our control, which has unfortunately resulted in a shortage of mobile phones. We are in constant communication with our supplier and are eagerly awaiting the arrival of the stock.
Once the phones arrive, we will promptly get in touch with you to arrange the delivery of your approved order. Rest assured, we are doing our best to expedite the process and fulfill your request as soon as possible.
Regarding the lack of response to your emails and WhatsApp messages, I sincerely apologize for the oversight. We are committed to providing better communication channels and will improve our customer support to prevent such issues in the future.
If you have any further queries or concerns, please don't hesitate to contact us at 010 021 5090. Our customer support team will be available to assist you and keep you updated on the status of your order.
Once again, we apologize for the inconvenience caused and appreciate your understanding. Your satisfaction is of utmost importance to us, and we are working diligently to resolve the situation and deliver the service you deserve.
Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
Africa Mobile Customer Support
Was contacted the 22 June..Great service/ i received what I applied for/Great communication
Was contacted the 22 June... and was told the activation fee and first installment had to go off first which was on the 28th June.. The 29th I received a sms and email to say my phone/handset has been collected by courier and the very next day 30th June I received a sms and email saying my phone/handset is ready for collection which I collected 30min after receiving confirmation of phone/handset being delivered to the store closest to me... extremely happy with my phone/handset but can a consultant please contact me as I have a querie...
30 juni 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Morning, one of the team will be in touch during the course of the morning.
for queries you can also use WhatsApp 064 583 7640 and follow the prompts
This company is a Scam
This company is a Scam, i have been debited 3 times R549, no phone was delivered, there are no where to be found, they answer calls , i am taking Illegal steps
28 januari 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Moses,
We have looked at your profile and can conclude that the parcel was sent to you. It was subsequently returned to us due to your non-collection.
We have made numerous attempts to contact you since February to arrange delivery, but to no avail.
Should you wish to continue with the contract, please reach out on 064 583 7640 and select "delivery enquiry" so that we may facilitate.
thanks
I want my money back guy
8 juni 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Lucky,
We have looked at your profile and can confirm that you have received your handset already.
We are expecting your premium to go off on the 29th and you will receive your full bundle recharge same day.
Thanks
Fraud an scammers
I took out a contract with africa mobile.. documents where email when I went through them found that the first debit had to go off then the device will be dispatched. The debit went off on the 31 may 2023 and had no correspondence since then with africa mobile. So the actually agreement that I received seems to be false because nothing that they advise has happened. So with no contact from the company i think I have to take further action an open a case of fraud against this company.
3 juni 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Nivash,
We have looked at your profile. A handset was dispatched to you once you re-activated your mandate - You have received the waybill details from the courier.
Please reach out to us on 064 583 7640 (WhatsApp message) and select 'Delivery Enquiry' should you need further assistance with the delivery.
Thanks
Worst service ever
Worst service ever. Debits are never behind but yet you don't even get what you signed up for. You call their customer service line, there's no answer but all you hear is this stupid song all the way. Never in a single day do you get through to their agents. How do take money and yet not give the benefits?? You can't even recharge if you need to nor even make calls. You don't even get documentation confirming the binding agreement or what you will receive every month.
Your services suck.
28 april 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi,
Please WhatsApp your ID Number to 064 583 7640 so that we can look up your profile.
We don't have 'Music' on our line - please ensure you are calling the correct number.
thanks
I've took out a contact with u guy's I…
I've took out a contact with u guy's I received my phone and never received my airtime data ect 2 payments were pulled off already but never received the rest of the contract as described to me I'm very disappointed in the service 😔
24 april 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Marco,
So sorry to hear this. Please can you reach out to our customer support line on WhatsApp 064 583 7640 with your contact number.
You will not have received any bundle recharges as you have suspended your Debit order Mandates.
After posting my dissatisfaction with…
After posting my dissatisfaction with this company, I got the reply that someone was going to contact me the following day 25th of February no body has ever contacted me, further more they debited my account again and I still got no phone, I am taking this matter up with my bank to report this as fraud
11 februari 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Robert,
I have looked up your profile and confirm that the delivery was unsuccessful and the device was returned.
Please send a WhatsApp to 064 583 7640 and select delivery enquiry
I have signed up a contract with u guys…
I have signed up a contract with u guys n u have not replied yet you debited 530 on my account ,is this how you scamm people?I want my money back if my phone is not going to be delivered
27 maart 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Lemogang,
We have looked up your profile and confirm that you suspended your mandate, thereby pausing the delivery of your handset.
There were attempts to contact you to re-instate your mandate to process the delivery.
please reach out on 064 583 7640 via WhatsApp and choose 'Delivery Enquiry'.
Thanks
They have no way of communication you…
They have no way of communication you can not get hold of them and it doesn't create a good reputation for them, I ordered a phone they told me it will be delivered in three business days after the first debit order the first debit order went off and still not communication.
30 maart 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Promise,
i have looked up your profile and note that you have already received your device on the 30th March.
We trust you are enjoying it.
Should you have any further queries, Please reach out to the customer team on 064 583 7640 via WhatsApp.
thanks
I'm not happy at all-i trying to be…whatssapp
I'm not happy at all-i trying to be assisted on the WhatsApp line but no one is answering me and i kind of skeptical now cause no one is answering me and i just took a contract with you guys
29 maart 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hello Mbini,
We have looked at your profile and note that you received your device on the 13th April.
April is a challenging month with deliveries with all the Public Holidays in effect and i see yours wasn't left with us till after the long weekend so that it didn't sit with the courier company over this time.
Scammed of R560
A lady called me last year November affering me two phones for R560 but I did not get any phones. On my statement I see that on the 28 of November 2022 they debited R560 but unfortunately there were no funds in my account so they didn't get the money.
Now on the 28 February 2023 they debited again and found money this time, now I am paying for something I don't have. This lady insisted that I must do a Debi check so that my application can go through but now I see I was scammed
27 februari 2023
Review zonder uitnodiging
Antwoord van Africa Mobile
Hi Nonkululeko,
We have looked up your profile and note that you cancelled your contract with us prior to your device being dispatched.
thanks
Outstanding service⭐⭐⭐⭐⭐
Outstanding service⭐⭐⭐⭐⭐
I was very skeptical at first to take a contract with them, but they assisted me with utmost respect even though i am blacklisted😊
Took out a contract on the 27th of January, sent my documents same day over whatsapp and my first payment went off on the 31st of January and i received the phone after 2 days which i had to go and collect at the Clicks store. Very efficient service. Would definitely recommend friends and family to use this business. Thank you Africa mobile, i love my phone.
26 januari 2023
Review zonder uitnodiging
I signed up for a cellphone contract…
I signed up for a cellphone contract with them because I am blacklisted and they were able to assist. I did get the phone which was sent to me a few days later, after my first payment was made. I am just happy to have received my phone. I am a very happy girl!
9 juli 2022
Review zonder uitnodiging
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