Agapediamonds Reviews 523

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The Agape diamond was beautiful! My wife loved it. The ordering process was seamless and everything came packaged very well. I highly recommend Agape Diamonds.

Beoordeeld met 5 van de 5 sterren

I wanted to write to share how pleased I am with the recent annual service of my ring. It is gleaming and sparkling and looks great (I also got the rhodium coating to freshen it up). Admittedly, whe... Toon meer

Beoordeeld met 5 van de 5 sterren

I have always wanted a beautiful wedding set that makes a statement. The only stone I truly love are diamonds. Having purchased two previous styles I like knock out gorgeous but have short fingers and... Toon meer

Beoordeeld met 5 van de 5 sterren

So far the experienced has been very simple. I was worried paying in advance for the entire diamond prior to receiving it, but that’s the process! I am hoping it can arrive sooner than later before th... Toon meer


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

523 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 38% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

I had the pleasure of dealing with…

I had the pleasure of dealing with Kailey with your customer service department. I contacted customer service regarding an exchange and she was competent, personable and do very helpful,
I purchased a pendant thinking it was a lab grown but realized it was simulated. I had an opportunity to purchase a lab grown pendant locally but because she went over and above the call of duty I purchased a 3 ct lab grown pendant from Agape. My experience was fantastic and she exceeded my expectations. She should be commended.

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The site is very complicated for an…

The site is very complicated for an older person to use. I tried to buy my fiancé, her engagement ring, and wedding bands, and I was gonna propose to her, and it was going to be a surprise. However, your site was so difficult for me to use that. I actually had to call her and have her help me so there with a surprise I didn’t get a chance to be able to take them to her, get down on one knee and propose properly like a man should. So basically because of your site, I had to propose over the telephone.
Edit: I received the shipping notice for FEDEX and to our dismay they are shipping the ring to me and not to my fiancé. Only problem is I am a 1000 miles away from her and handling family affairs. This is seriously concerning. This is quite a fiasco. This is a complete and utter disaster and failure to deliver on the excellent customer service that Agapé promises. At this point I am very much regretting my purchase from them. I gave the two stars originally and now have updated it to one star.

17 februari 2026
Beoordeeld met 4 van de 5 sterren

8.5 out of 10

Your customer service was great via email. We did play “phone tag” for a day or two but it wasn’t a big deal. The shipping and pricing was also very good. The only thing I am a little disappointed with is the setting. The main 4ct diamond is perfect. The band seems a little small and thin.

3 februari 2026
Beoordeeld met 1 van de 5 sterren

Delivered was done to the billing…

Delivered was done to the billing address and was done after valentine day very disappointed

12 februari 2026
Logo Agapediamonds

Antwoord van Agapediamonds

We’re sorry for any confusion and appreciate you sharing your feedback.

For security reasons, we can only ship orders to the address entered at checkout. While we can sometimes correct minor typographical errors (such as a misspelled street name or apartment number), we are not able to change the city or state once an order has been placed.

This policy is in place due to the high value of our products, credit card processing regulations, and strict fraud-prevention requirements designed to protect our customers and prevent unauthorized transactions.

The order was shipped to the address exactly as provided at the time of purchase. If an incorrect or outdated address is entered, unfortunately we’re not permitted to alter the destination after checkout.

We understand how frustrating this can be and encourage customers to carefully review their shipping details before completing an order. Our support team is always happy to clarify policies or help explore available options

Beoordeeld met 1 van de 5 sterren

I paid for next day air and still…

I paid for next day air and still haven’t received my package and it’s a day and a half. Need this for Valentine’s Day which is why I paid 40 for delivery!

11 februari 2026
Logo Agapediamonds

Antwoord van Agapediamonds

I’m happy to let you know that your pendant has been completed and shipped today via FedEx Next Day Air with Saturday delivery. It will arrive in time for Valentine’s Day as promised.

All of our jewelry is made to order, which does require manufacturing time. The shipping method selected reflects the transit time once the piece has been completed and dispatched.

We truly value your business and are glad we were able to meet our delivery guarantee. If you feel we’ve resolved your concern, we would sincerely appreciate you considering an update the review.

Please let us know if there’s anything else we can assist you with — we’re always here to help.

Warm regards,
Agape Diamonds Team

Beoordeeld met 1 van de 5 sterren

Confusing website

Confusing website
Sends orders to the wrong address

9 februari 2026
Logo Agapediamonds

Antwoord van Agapediamonds

We’re sorry for any confusion and appreciate you sharing your feedback.

For security reasons, we can only ship orders to the address entered at checkout. While we can sometimes correct minor typographical errors (such as a misspelled street name or apartment number), we are not able to change the city or state once an order has been placed.

This policy is in place due to the high value of our products, credit card processing regulations, and strict fraud-prevention requirements designed to protect our customers and prevent unauthorized transactions.

The order was shipped to the address exactly as provided at the time of purchase. If an incorrect or outdated address is entered, unfortunately we’re not permitted to alter the destination after checkout.

We understand how frustrating this can be and encourage customers to carefully review their shipping details before completing an order. Our support team is always happy to clarify policies or help explore available options.

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