AgelessReviews 

Antwoord van Ageless

24 apr 2025

Dear Bob!
Thank you for sharing this — we completely understand your frustration.

It sounds like there was some unfortunate confusion between two different companies. Lumi is a personal styling service, and we're not affiliated in any way with Ageless Icons, the company you mentioned ordering shirts from. We’ve seen similar cases where customers accidentally reach out to us because of the name or overlapping search results, and we’re truly sorry that this added to your stress.

We hope you’re able to resolve the situation with Ageless Icons quickly. If you ever do need help with personal styling, curated outfits, or anything related, we’d be happy to assist you properly at support@ageless.place. Wishing you all the best in sorting out your order — and thank you again for taking the time to share your experience.

Antwoord van Ageless

19 apr 2025

Dear Frederick!
Thank you for being interested in our app and giving it a try!

We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it can be to not receive your items or have your concerns go unanswered.

Please be assured that we take these matters seriously. We recommend reaching out to our customer service team again at support@ageless.place. We hope this situation is resolved promptly and appreciate your feedback as we continue to improve our service.

Antwoord van Ageless

11 apr 2025

Dear Valerie!
We're really sorry to hear about your experience.

We understand how frustrating it is to be charged after cancellation, and we want to make things right.

We’ve reached out to you via email to look into this further and ensure everything is resolved properly. Please check your inbox (and spam folder just in case), and get back to us at support@ageless.place so we can assist you directly. Thank you for bringing this to our attention — we're here to help.

Antwoord van Ageless

10 apr 2025

Dear Valued Customer!
We're so sorry to hear about your experience — this is absolutely not the standard we aim for. We understand how frustrating it must be to wait that long without a response or resolution, and we deeply regret the inconvenience caused.

Please email us again at support@ageless.place with your order number so we can urgently look into this and make things right. Your satisfaction matters to us, and we’d like the chance to resolve this as quickly as possible.

Antwoord van Ageless

6 apr 2025

Dear Mark!
First and foremost, we want to sincerely apologize for the incredibly frustrating experience you've had. Waiting this long for your order—with no updates and no response to your messages—is absolutely unacceptable, and we completely understand why you’re upset.

This is not the standard of service we strive to provide, and we truly appreciate you bringing this to our attention. Your order from February should have been fulfilled and delivered promptly, and we’re deeply sorry that it has not been.

We also regret that your emails went unanswered. You deserve timely, respectful communication, and it’s unacceptable that your concerns were not addressed after multiple attempts.

Please know that we take this very seriously. If you're open to it, we would like the opportunity to make things right. Kindly send us a direct message here or email us at support@ageless.place with your full name and order number so we can personally look into this and resolve the issue—whether that means shipping your items immediately or issuing a full refund.

Again, we’re truly sorry for the inconvenience and disappointment. While we completely understand your frustration, we hope to regain your trust by resolving this quickly and fairly.

Antwoord van Ageless

2 apr 2025

Dear Tammi!
We're sorry to hear about your frustration.

We take concerns like this very seriously and want to ensure you receive the support you need. Our team has already reached out to you via email to assist with your account and subscription concerns. Please check your inbox (including spam or junk folders) for our message.

If you need further assistance, feel free to contact us at support@ageless.place, and we’ll be happy to help resolve this as soon as possible.

Antwoord van Ageless

31 mrt 2025

Dear Byron!
We're very sorry for the frustration and inconvenience you've experienced. We understand how important it is to receive timely updates on your order, and we sincerely apologize for the lack of communication.

Please reach out to us at support@ageless.place with your order details, and we will personally look into this for you. If your order cannot be fulfilled due to stock issues, we will work on providing a resolution, whether that’s a refund or an alternative option. Your satisfaction is important to us, and we truly appreciate the opportunity to make this right.

Antwoord van Ageless

15 mrt 2025

Dear Jerry!
We’re sorry for any confusion regarding our service.

Ageless provides personalized styling advice and outfit recommendations, but we don’t sell or ship clothing directly. If you made a purchase, it would have been through a third-party retailer.

We’d love to help clarify any concerns you have—please reach out to our support team at support@ageless.place, and we’ll do our best to assist you in understanding how our service works. 💙

Antwoord van Ageless

11 mrt 2025

Dear Kristi!
Thank you for sharing this situation with us.

We’re sorry to hear about your experience and completely understand your frustration. Our service is centered around real, professional stylists, not bots, and we regret any confusion.

Regarding the charges, our customer care team has already reached out to you via email to assist in resolving this matter. Please check your inbox (from support@ageless.place) , and feel free to reply if you need any further clarification—we’re here to help!

Antwoord van Ageless

9 mrt 2025

Dear Valued Customer!
Thank you for sharing this situation with us.

We’re truly sorry for your frustration and understand how disappointing this experience must have been. We strive to provide clear information about our policies upfront, but we regret if this was not as transparent as it should have been.

Regarding the cancellation process, we know how important it is to have a smooth experience, and we apologize for any difficulty you’ve encountered. If you’re unable to unsubscribe on your account page, please reach out to our support team at support@ageless.place —we’re here to help and ensure this is resolved for you. We appreciate your feedback and regret that your experience did not meet expectations.

Antwoord van Ageless

4 mrt 2025

Dear Robin!
We're sorry to hear about your experience and any frustration this has caused.

We can assure you that our styling consultations are conducted by real human stylists, not AI. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

If you’ve already canceled your subscription but still see a charge attempt, please reach out to support@ageless.place so we can investigate and resolve this for you as quickly as possible. We have also reached out to you via email with a solution.

Antwoord van Ageless

26 feb 2025

Dear Alison!
Thank you for the feedback!

We’re so sorry to hear about this situation—it’s definitely not the experience we want for our users. We understand how frustrating it can be to discover unexpected charges, especially when you haven’t used the app.

If you haven’t already, we strongly recommend reaching out to our customer support team as soon as possible so we can look into your account and assist with any necessary cancellations or refunds. You can contact them directly at support@ageless.place for a quick resolution. Again, we deeply apologize for any inconvenience this has caused and are here to help get this sorted out as soon as possible.

Antwoord van Ageless

10 feb 2025

Dear Valued Customer!
We're truly sorry to hear about your experience.

We understand how frustrating it can be when you're not getting the support you expect. Our goal is to provide a positive and seamless experience for all our members, and we apologize for not meeting those expectations in your case.

We encourage you to reach out to our customer care team directly at support@ageless.place, and we’ll do our best to resolve this quickly for you. Thank you for your feedback—it helps us improve.

Antwoord van Ageless

8 feb 2025

Dear Teresa!
Thank you for the feedback!

We’re really sorry to hear about your experience, and we completely understand your frustration. This is definitely not the service we aim to provide.

Please reach out to us directly at support@ageless.place so we can address your concerns and work on resolving the issues you've encountered. We take customer feedback seriously and want to make things right for you. Thank you for bringing this to our attention.

Antwoord van Ageless

30 okt 2024

Dear Galena Marie!
Thank you for your feedback regarding the pricing and service clarity.

We understand that transparent communication is essential, and we apologize for any confusion caused by the information provided. We are actively working on improving our descriptions to ensure that all aspects, including clothing costs and shipping details, are clearly outlined.

Your insights are invaluable as we strive to enhance the overall experience for our users. If you have any further questions or concerns, please don't hesitate to reach out at support@ageless.place!

Antwoord van Ageless

11 okt 2024

Dear Harriet!
Thank you for the feedback!

We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. It was never our intention to mislead or disappoint you. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.

We ask you to give us a second chance. We encourage you to reach out to us at support@ageless.place so that we can explain to you all the details about the Terms and Policy, conduct a thorough investigation of this issue and hopefully find a resolution to address any inconveniences you may have faced. We wish you and your loved ones all the best🫰

Antwoord van Ageless

2 aug 2024

Dear Natascha!
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.

We are genuinely sorry to hear about your experience. We understand your frustration and take such matters very seriously.

To address this issue, we recommend contacting our customer support team directly at support@ageless.place for immediate assistance. Please provide them with the details of the charges and any relevant information so we can investigate and resolve the issue promptly. Your feedback is invaluable, and we are committed to improving our service to ensure a better experience for all our users. Thank you for your understanding.

Antwoord van Ageless

11 jul 2024

Dear Heidi Fischer Roy!

We're sorry to hear about your experience and apologize for any confusion regarding our pricing and charging system. Our goal is to provide clear and transparent billing options, and we regret that this was not your experience.

Please reach out to our support team at support@ageless.place with your account details so we can investigate and address your concerns promptly. We appreciate your feedback and the opportunity to improve our services.

Antwoord van Ageless

30 jun 2024

Dear Colleen Goodall!

Thank you for providing the details! Ensuring the security and satisfaction of our customers is our top priority. We want to emphasize that any fees are applicable only after customer confirmation and if the customer chooses to subscribe.

Regrettably, our support team encountered difficulty in locating your account using the email provided here on Trustpilot. Could it be possible that you used a different email address in our app?

We are keen to assist you to the fullest extent possible. For any questions or inquiries, please feel free to contact us at support@ageless.place. Our team is ready to help!
Thanks once again! Wishing you nothing but the best!

Antwoord van Ageless

4 jul 2024

Dear Pattie!
Thank you for taking the time to provide feedback about your recent experience with our platform.

We apologize for the inconvenience and any confusion caused. Please contact our customer support team at support@ageless.place as soon as possible, and we will assist you in canceling your subscription and resolving any charges.

Your satisfaction is important to us, and we are here to help. Regardless, we hope you decide to give our app one more try and we wish you all the best.