The process of the initial discussion was professional, and also vey personal to our needs. It was a step by step approach checking each way that we understood what we were doing. The paper work sent... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Age partnership delivered exactly what I needed having someone to talk with rather than paperwork being sent out made the whole process simpler with a more friendly approach. First class service.
Bedrijf heeft geantwoord
I have used Agepartnership before and have always received a 5 star service. I have dealt with Mathew Phillips on each of my applications with Age Partnership. I would highly recommend them to anyone.... Toon meer
Bedrijf heeft geantwoord
After doing some homework regarding equity release and having decided to contact Age Partnership the process was straight forward. Our contact was Lauren Sands she couldn't be more helpful. Clear exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Age Partnership
Geschreven door het bedrijf
At Age Partnership, we believe that people who are at, or approaching, retirement deserve to get the best out of life. Based in Leeds, West Yorkshire, with over 500 employees, we have tailored a range of financial solutions specifically for the over 50s.
Every single one of the services we provide is designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.
Equity Release, Pension Income, Mortgages and more...
Rest assured, with all of our services we're happy to have a no obligation chat, helping you to understand all of your options without any obligation.
We have dedicated Pension Income, Mortgage and Equity Release advisors that will take your credentials, circumstances and financial situation into account before presenting a range of options tailored to your needs. We also have a team of specialists across our departments who are there to help and assist our customers in any way they can. Operating with your best interests at heart, we will offer completely impartial and honest advice.
See how much you could release
Why Choose Age Partnership?
Geschreven door het bedrijf
- Equity Release
- Equity release advice covering a range of leading lenders, including access to exclusive and preferential plans that are not typically available by going direct.
- Retirement Income Service
- A Retirement Income Service that is specially designed to help you get the best income from your pension savings.
- Lasting Power of Attorney
- A Lasting Power of Attorney service to give you and your family peace of mind and protection for the future.
- Mortgages
- We pride ourselves on being mortgage specialists for the over 50’s. However, we can help customers at any age and stage in life - whether you are looking to get a better deal on your current mortgage, raise money on a property you already own or simply want to get on the property ladder.
Contactgegevens
2200 Century Way, Thorpe Park, LS15 8ZB, Leeds, Verenigd Koninkrijk
- 08080 555 222
- enquiries@agepartnership.com
- agepartnership.co.uk
4,6
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great fast service from start to finish.
1 november 2025
Review zonder uitnodiging
Antwoord van Age Partnership
Good morning,
Thank you so much for your 5-star review! We’re thrilled to hear you were happy with our fast and efficient service.
Many thanks,
Sophie
Marketing Executive
Application for Lifetime mortgage
I cannot thank Laura Drybala for her first class service. Right from the start she was friendly but very professional and business like.
She advised me and explained everything to me with absolute clarity and I had no doubts about continuing with my application for a Lifetime mortgage at the end of our call.
Thank you so much Laura for your 5 star service.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Age Partnership
Good morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Laura provided you with such friendly, professional, and clear guidance throughout your Lifetime Mortgage application. She will be thrilled to know her support made such a positive difference. We truly appreciate you taking the time to share your experience.
Many thanks,
Sophie
Marketing Executive
Excellent service
A very straightforward experience. we have dealt with this company before and the standard of service remains excellent. Friendly and informative with each stage of the process handled efficiently.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Age Partnership
Good morning,
Thank you so much for your kind words and for returning to us! We’re delighted to hear that your experience was smooth and that our team continues to meet your expectations. It’s always a pleasure to assist you.
Many thanks,
Sophie
Marketing Executive
Gordon and the admin team were helpful…
Gordon and the admin team were helpful and efficient. Thanks.
28 oktober 2025
Antwoord van Age Partnership
Good afternoon,
Thank you so much for your 5-star review! We're delighted to hear that Gordon and our admin team were able to assist you efficiently.
Many thanks
Sophie
Marketing Executive
Pleasant natured and explains…
Pleasant natured and explains everything in full detail about your policy. Calm and relaxing can take your time when not understanding a situation.
31 oktober 2025
Antwoord van Age Partnership
Good afternoon,
Thank you so much for your kind words! We’re delighted to hear that you found the experience calm, clear, and informative. Taking the time to ensure everything is fully explained is very important to us, and it’s great to know that made a difference for you. We truly appreciate your feedback.
Many thanks,
Sophie
Marketing Executive
After taking to 2 of their specialists they informed me that they don't do retirement planning.
First line of their correspondence. "Get the most from your pension and find the right retirement plan for you". After taking to 2 of their specialists they informed me that they don't do retirement planning.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Age Partnership
Good afternoon,
Thank you for your comments and I am sorry to hear of your experience with us.
In order for me to look into this, please email marketing@agepartnership.com with your client reference or postcode.
Many thanks,
Sophie
Marketing Executive
Speed and efficiency
Jill Smith was very attentive to our needs and requirements and acted quickly and efficiently to find the plan that best suited us. We are very grateful for everything she did for us.
1 september 2025
Review zonder uitnodiging
Antwoord van Age Partnership
Good morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jill was able to provide attentive and efficient service in finding the right plan for you.
Many thanks,
Sophie
Marketing Executive
I was expecting questions but
I was expecting questions but, in spite of the fact the man I spoke to was very polite and informative, it felt like a means test. I was just looking to release some cash to enjoy my retirement but he made me feel that I didn't need it.
13 oktober 2025
Antwoord van Age Partnership
Good morning,
Thank you for your comments. It's important that we take the time to fully understand your circumstances to understand if equity release is right for you and we appreciate that this can be a relatively lengthy process. We are happy to hear that our advisor was polite and informative.
Many thanks,
Sophie
Marketing Executive
Miranda Harrison has been amazing
Miranda Harrison has been amazing. Attentive, professional and extremely helpful. She always did exactly what she promised to do which is unusual these days!
NEST were appalling but Miranda got it all sorted for me. Thanks Miranda
3 oktober 2025
Antwoord van Age Partnership
Thanks for sharing your feedback and for your lovely review. It's great to hear that Miranda has done such a good job.
Many Thanks
Sophie
Marketing Executive
Antwoord van Age Partnership
Good morning,
We're really glad to hear you found the experience helpful and informative. It was a pleasure assisting you!
Many thanks
Sophie
Marketing Executive
Age Partnership's initial consultation was excellent but let down by their Legal agents, Equilaw!
Age Partnership's initial consultation and support was excellent; faultless in their empathy and understanding of our needs. However this was unfortunately marred by the sloppy and unhelpful nature of the Law providers they recommended, Equilaw. We would NOT recommend them at all! If Age Partnership recommend them then please do not enter into a contract for them to act on your behalf dealing with your legal affairs. They were terrible; failed to take messages to the designated account manager if they were absent; failed to act on our requests for them to return our calls; failed to update us periodically with progress of our equity release; poor customer relations completely and would advise you to consider dealing with another company if these were offered to you. Think seriously about allowing Age Partnership to recommend Equilaw. We had a number of problemsl; they charge a colossal amount in fees; as much as Age did for their introduction and fees which is ludicrous for the amount of work they did and even more unacceptable for the extremely poor service received from them without an apology either verbally or in writing! Totally unacceptable, unprofessional legal work without keeping their clients (US!) informed. Be warned!
1 september 2025
Antwoord van Age Partnership
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with the legal firm recommended to you did not meet your expectations. While the law firm operates independently from Age Partnership, we fully appreciate how frustrating this must have been and understand that it affected your overall experience.
However, we do appreciate your kind words about our initial consultation and support — we’re really pleased to hear you felt our team showed empathy and understanding throughout that stage of the process.
Many thanks,
Sophie
Marketing Executive
Age Partnership Pension
My initial contract was with Harry who explained the process of deciding what companies could help me make my decision, I was kept informed of what products were available to me so I could make my decision. I then dealt with Emily who took over my case , again she was very helpful & again kept me fully up to date with the progress of my situation. When everything was in place & the decision was made Emily emailed every time something happened.
Many thanks to all involved.
24 juni 2025
Antwoord van Age Partnership
Good afternoon,
Thank you for taking the time to share your experience! We’re really pleased to hear that both Harry and Emily were able to guide you through the process and keep you well-informed at every stage. Many thanks again for choosing us!
Sophie
Marketing Executive
It was the experience of the people…
It was the experience of the people involved in the process very professional
3 oktober 2025
Antwoord van Age Partnership
Good morning,
Thank you for your lovely review! We’re so glad you had a great experience and that our team’s professionalism made a difference.
Many thanks,
Sophie
Marketing Executive
Excellent service
Everything was dealt with in a professional manner, nothing was too much trouble.
3 oktober 2025
Antwoord van Age Partnership
Good afternoon,
Thank you for your kind words! We’re delighted to hear that you found our service professional and accommodating, it was a pleasure assisting you.
Many thanks,
Sophie
Marketing Executive
Geoff Grant our Equity Release Adviser…(see above)
Geoff Grant our Equity Release Adviser has been absolutely brilliant and has done everything possible to progress our application form.
Unfortunately we have an issue concerning my wife's mental capacity. I am hopeful that this will be resolved soon and I will be able to progress the application.
Ian Vincent.
3 oktober 2025
Antwoord van Age Partnership
Good morning,
Thank you so much for your review and for taking the time to share your experience. We’re delighted to hear that Geoff has been so supportive and proactive in helping you with your equity release application. We appreciate your patience and understanding regarding the issue with your wife’s mental capacity, and we hope this will be resolved smoothly so your application can move forward. Please don’t hesitate to reach out if there’s anything further we can do to assist.
Many thanks,
Sophie
Marketing Executive
Good communicators.
The company kept me up to date on how the process was progressing.
Very happy with the final outcome.
21 augustus 2025
Antwoord van Age Partnership
Good morning,
Thank you for your comments. We really appreciate your review and are glad you’re happy with both our communication and the final result.
Many thanks,
Sophie
Marketing Executive
Very Professional
All the people we dealt with at Age Partnership were extremely pleasant, helpful and very professional .They kept us informed about how things were progressing on a weekly basis and took all the pressure off us.Superb service .
3 oktober 2025
Antwoord van Age Partnership
Good morning,
Thank you for your feedback! We're delighted to hear that our team made the process smooth and stress-free for you. Keeping our customers informed and supported every step of the way is something we take great pride in. We truly appreciate you taking the time to share your experience.
Many thanks,
Sophie
Marketing Executive
Excellent professional service.
3 oktober 2025
Antwoord van Age Partnership
Good afternoon,
We really appreciate your positive feedback! It means a lot to know you were pleased with the level of professionalism we aim to provide every time.
Many thanks,
Sophie
Marketing Executive
Conned
I was advised to remove the spray insulation from my house so I could apply for extra income from age Partnership cost me £3100 this was money I could not afford but I was told without doing this I would not get the money and then I was rejected I feel like I have been cheated out of money I hadn’t got.
3 oktober 2025
Antwoord van Age Partnership
Good afternoon,
Thank you for your comments, we’re very sorry to hear about your experience and understand how upsetting this situation must feel. We would never want any customer to feel misled or out of pocket.
I have forwarded your review to the relevant department and asked them to contact you to understand exactly what's happened and to see how we can help.
Many thanks,
Sophie
Marketing Executive
My experience with Age Partnership was…
My experience with Age Partnership was a pleasant one.
They explain everything clearly and stay in touch with you to guide you through things
Would recommend them
3 oktober 2025
Antwoord van Age Partnership
Good morning,
Thank you for your 5-star review! We’re delighted to hear that you found your experience with Age Partnership pleasant and that our team kept you informed and supported throughout the process.
Many thanks,
Sophie
Marketing Executive
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