Agnew Group Reviews 

Fantastic service by Chloe and Louise at Belfast Audi! Chloe kept me informed throughout my car being on-site and advised me where appropriate on anything required. Not to mention the fast turnaround!

I purchased a 2022 Audi E-Tron recently from Belfast Audi after multiple good experiences buying from them in the past. The service was highly professional and we were taken care of to the highest possible standard. Our salesman, Thomas Holmes, was excellent and met all of our needs, even calling us to follow up on the purchase a few days later to make sure everything was to our satisfaction. Our previous experiences with Michael Stewart were likewise professional, respectful and overall excellent.

Terrible experience with my second car with the team.

Approved used means nothing. Could not get a callback from anyone in Mallusk.

Probably won’t buy from again. A shame as it’s local.

Edit: Still no contact from the site. Really poor customer service.

I was looking around for a new vehicle and recently purchased an ID.5 from Ryan at Volkswagen Boucher Road Belfast. I had never owned a Volkswagen before, but after speaking with Ryan, who took the time to find the perfect match for us and explained the entire process thoroughly, I was more than happy to switch from my usual make of vehicle to VW.
We received first-class service and found the whole process easy to understand and follow.
On the day of collection, everything was smooth and quick, with Ryan taking the time to explain all the new features of my new vehicle and how to get the best out of my new driving experience.
I would highly recommend Volkswagen Boucher Road for your next vehicle purchase.

Harry from Mercedes Benz was a gentleman and sorted everything in a professional manner.

My car battery died when away on holiday.Stuck at the airport.Breakdown service came out and sorted it within an hour.Connor was fabulous and could not have done more.
This breakdown service is available to customers servicing with Mercedes dealers and is not to be underestimated.
Great work guys

My VW Amarok broke down on the way home from Dublin. Managed to 'limp home' at 30 mph. I rang the guys at 8.30 am the next day as the truck wouldn't start. At 9.30 am Gary arrived from breakdown recovery. I told him what I thought was wrong and he quickly diagnosed the problem (of course, it wasn't what I thought it was). He had the truck functioning again within 15 minutes of his arrival. He was professional, polite and informative. Could not fault my experience and was delighted to have my truck up and running again in such a short timeframe. Amazing service!

I bought a car from Carys, great experience and very helpful throughout. Would recommend purchasing a car from Carys.

I visited Bavarian Mini, Boucher Road, about 2 weeks ago and was very interested in purchasing a Mini Countryman. I returned this afternoon about 2.30 pm with a view to finialising a purchase. When I arrived, I looked around the cars on show outside the showroom. Then I entered the showroom and wandered around for about 10 mins. No-one made any effort to make contact with me. I then went outside again for another walk around. On my return, the girl on the first right desk, with whom I had made original contact with, had finished dealing with another customer. However, even though she was free, she completely ignored me, reviewed her mobile phone for a few minutes and then left her desk to have a conversation with another employee. Another chap further down from her also ignored me, as did the receptionist. I had planned to purchase a new Countryman this afternoon for a cash sale. I was completed dissatisifed as to how I was treated. My son and I left after approximately 20 mins, haveing expressed my disappointment with the receptionist. I will now take my business elsewhere😢. Helen Hall

Salesman Barry was so friendly and genuine and an expert in his knowledge of mercedes he wasn't pushy and allowed us time to choose, when collecting our brand new car we first noticed the exceptional standard of workmanship carried out by Andy, Glen and his team in the valeting department. They all truly made this an amazing experience thank you.

Went to view / test drive a lovely A1 yesterday, and ended up driving it home same day in a matter of hours! Couldn’t be more appreciative of David William & Liam McKissock for sorting me out so quickly. Fantastic staff couldn’t recommend them more

Another service completed by the staff at Audi Titanic Quarter Belfast, amazing service From the moment you walk through the door, until you leave, friendly,welcoming, nothing is too much. The atmosphere between the staff is great. Everything from booking the car in and getting a lift home and back. Thanks to the great drivers and Louise and all the service department team, behind the scenes working away. Well done by all, as it's definitely a team effort. Thank you, I always enjoy my trips to the showroom. *****

Great service

Have to say a really excellent service by Jamie and the team in Agnews Mallusk . Our car had 2 issues , a leak from the gear box and a handbrake button module not working . All the work was covered under the warranty and completed to high standard . Had the car in twice and they washed and gave the inside a clean on both occasions . Did not cost a penny due to the warranty and gives peace of mind if ever buying another car from Agnes Mallusk.

William (Boyd) gave my wife and I outstanding service from start to finish! He was friendly, very knowledgeable and, importantly, never pushy. William (and Sasha on finance) made the whole process, stress free, and answered every question clearly and helped to source the perfect Q3 Black edition for me at a great price.Highly recommended!

Paint falling off car after 9 years and paying £500 for paint protection when the car was 2. David in service won’t return my emails. He informed me all Mercedes paint is only covered on the metal parts. Bumpers, spoilers and door handles, mirror’s etc are not covered under their warranty. Clearly product is not fit for purpose. Do yourself a favour and avoid this inferior product and this unprofessional, cowardly, ripoff dealership. Very disappointed with how this was dealt with.

Bought a car advertised as VW Used Approved. Sales staff arrogant and defensive when questioned on obvious matter such as timing belt and gearbox. 2 salesmen pushed vehicle as 'the best looked after car on their forecourt'. Car clearly had not been inspected nor had any recent maintenance work done to it. Asked for a copy of the multipoint check (having been advused by VW Uk that they should provide) and was refused. Car returned for a refund due to a list of issues. Very disappointing experience from a main dealer. Interesting to note the same white VW Golf estate now for resale at a higher price.
My advice to Agnews - be honest in your preparation and sale of vehicles.
My advice to customers - approach Agnews with caution and don't fall for their sleazy tactics.

Outstanding experience with Mini Bavarian Belfast. From start to finish the service was professional, helpful and genuinely customer focused.
Arron, Gary and Shane were excellent. They went out of their way to make everything easy, explained everything clearly and provided exceptional customer service, making sure I was comfortable with every step of the process. Their knowledge and dedication really stood out.
I also really appreciated the loan cars whenever they were needed. I was never left stuck, which made a huge difference and showed the level of care they have for their customers.
I honestly can’t praise the team enough. I absolutely love my new car and the whole experience has been fantastic. Thank you again to everyone involved.

I had the pleasure to have dealt with Jade from my first meeting her, was impressed with her caring and professionalism and no pressure approach, taking the time to answer my questions on the new mercedes gla, offering honest advice.

Recently Jade and myself hand a handover on the new mercedes and I would have no hesitations in recommending Jade great asset to the team at mercedes benz.

Fast efficient service. Staff so helpful and kept up to date how my car is being serviced. Video sent to my phone of the actual work being done. Brilliant