Agnew Group Reviews 

I dropped my Vw caddy van off with David Mccloskey at Mallusk on Tuesday 28th October everything was really good David was professional and on the ball, later that afternoon David advised me that a part was ordered in and should be in on Wednesday morning 29th for fitting and checks, again that was really good.
On Wednesday I heard nothing by way of update until I phoned at 17.10 hrs to be told by a female adviser that David was off and nothing had been done with my van on the Wednesday.
On Thursday 30th David advised me that the van was ready for pick up.

Efficient and great care today by Nicola
Thanks

Friendly and efficient staff at all levels

I have no issues with the way I was looked after which, as always, was professional, courteous supportive and friendly. My main issue was that my car (bought in May 25, now only 6k miles) did not restart after I inflated the types. It had to be recovered and was with Bavarian BMW for over a week.

Apparently, the computer systems used to examine the car reported numerous faults. This resulted in the car's software having to be rebuilt, with the support by BMW Technical.

With a background in Electronics/Computer Engineering this gives me concern that this may be a BMW design fault which I fear may reoccur i.e. too much reliance on software that needs to be updated over the air, at regular intervals. Hopefully, this will not prove to be the case.

Excellent customer service, highly recommend, from start to finish, the team handled this very professionally. Thank you very much .

Daniel was lovely he explained everything to me and kept me updated on the progress

Staff were amazing! Receptionist was lovely had a warm welcome smile. Stuart had my car sorted within the 2 hour window frame which was great. The show room was spotless. Definitely would highly recommend the service department!!

From the moment you walk in everything looks professional.

First class customer service, from start to finish. Great communication throughout, professional staff and car service made easy. Highly recommended.

Friendly professional staff. Kept me informed on progress and completed the work well within time.

Repair of previous warranty work. Delighted to be taken seriously, straight forward professional service, also met my needs with a courtesy car. Little stress and fuss. All good for me.

Good service and knowledgeable staff. Good to have car sorted in one day

The service provided is excellent. The staff are very helpful, thank you to Jamie.
Also thank you to Nichola for all the information.

I couldn’t recommend them more. There is a relaxed and friendly atmosphere from the minute you walk into the showroom. I was just looking with the view to possibly changing my car, and made a few enquiries. William Tang from the sales team looked after me and he was great. No hard sell thankfully, he answered my questions and I left with some options to think about. I bought an X1 about a month later. William made the experience very smooth, he was so efficient and I feel I got a really good deal. I will definitely use them again. 😁

Car was in work shop to fix Audi App told me the software was missing and needed to go back to work shop when Audi sorted the software At this time the car is not fit for purpose

Great service all round & very informative on the work they are carrying out on my car.
Ps the coffee is pretty good too

Easy to book and then rearrange. Friendly welcome and pleasant surroundings. Efficient service. Thanks Chloe.

Recently took my 4 series to Bavarian Boucher due to a number of issues, I have a fully comprehensive BMW insured warranty.

I received an extensive bill for the work required and warranty claim for the suspension system was denied due to a third-party rod tie end present (from a previous owner) I bit the bullet and over £2500 lighter and not having the car for 2 weeks I got the car back with the same knocking/clunking from the front end (clearly a road test was not conducted upon completion of work) I returned the car and it was advised that a full steering rack replacement was required, once again the warranty was denied due to 'aftermarket parts'. However, BMW warranty were happy to take the money for a policy which is clearly null and void!

4 weeks later my car is still making the same noise and I'm sitting with a £4000+ bill for a new rack. The dealership has not been helpful during this time, I've constantly had to chase; from emails to phone calls and sometimes not getting a response or an inadequate one. I didn't even receive a courtesy call to say the steering rack job was denied by the warranty, once again I had to chase the answer from them whilst my car was collecting dust.

The case has been escalated to BMW UK complaints and I've complained directly to the BMW/Allianz warranty, this has been my first BMW and will be my last with the stress and inconvenience experienced this month. Regardless of the fact a non-genuine BMW tie end may have been installed at some point, I fail to see how this could cause an entire rack failure and I'm waiting on an written report from the warranty team on how this caused failure (ridiculous suggestion). According to one of Bavarian Boucher's technicians that I went on a road test with the first time, I asked him what did he think it was; front struts, tie ends, control arm, steering rack etc and he said it wouldn't be the rack as failure is very rare. The strange thing is, after contacting BMW parts, a repair kit does exist for the Thyssenkrup steering racks which would suggest they are prone to malfunction/failures even with BMW parts....

Unfortunately I have to wait a few weeks before I can escalate to the Ombudsman but in this case I have no choice with the abhorrent service experienced.

Was kept in contact during the whole process and the service went as expected. Just good service all around

The sales expert William Boyd was excellent.