Aira Reviews 1.334

The sales and installation were smooth. Unfortunately our handover didn't happen due to personal circumstances. I phoned Aira and they sent someone out to sort our teething problems. The system as a whole so far is great. Snuggly warm and loads of hot water

Emily went out of her way to find thev answer to my query quickly. She was friendly and efficient.

Daniel Knowles the Aira engineer was punctual, polite and very knowledgeable.
Daniel was v efficient and had the system back running in no time an excellent service all round thanks

Bis jetzt keine Versprechen realisiert. Ich würde die Finger weglassen. Es ist sehr Schade. Ich wurde im Stich gelassen.

Engineer (Ben Robson) attended as planned to attach a radiator omitted on previous heat pump installation.
He worked methodically and without any mishaps, drained the system, removed the old radiator, fitted the replacement, refilled the system cleared all debris away and completed the work without any fuss. An excellent job.

Great service from Scott Ireland at Aira. He travelled a long distance to help us and quickly fixed the issue. Very professional and friendly, and made sure everything was working properly before leaving. He really helped us in a difficult moment, and we are very grateful — thank you very much Scott.

Abbiamo installato da qualche giorno una pompa di calore Aira quindi seve più tempo per valutarne l'efficenza ma gli installatori sono stati bravi e scrupolosi.
Inoltre abbiamo avuto bisogno subito dopo due giorni dell'assistenza a causa di una anomalia rumorosa nell'unità esterna e prontamente sono intervenuti Cristian e Damiano. All'arrivo hanno valutato e tentato di risolvere ma il problema era proprio nel macchinario stesso, quindi dopo nemmeno due giorni sono ritornati e hanno sostituito completamente la macchina esterna.Lavoro efficente e ben fatto oltre che gentili . Grazie

I hope Aira provides all their customers with a Ben Robson. Knowledgeable, helpful and happy to explain, whilst fixing the heating problem in the lounge, rebalancing the system and sorting out four other issues based on my description of noises. Really impressed by the service and support provided by Ben today. Thanks again.

La solita storia che si ripete, chiedi un preventivo e l'azienda pretende di seccarti chiamandoti al telefono. Lo volte capire una volta per tutte che potete anche scrivere? I moduli che fate compilare cono esaustivi, in base ai dati che avete richiesto (compresa una email) formulate una ipotesi che verrà approfondita in una seconda fase e inviate tutto via email. Molte persone come il sottoscritto non desiderano essere disturbate dal telefono che squilla.

Aira completed our heat pump installation in a timely manner, involved us in decisions that impacted the cosmetic side of the instal. The team were polite and ensured at the end of the instal if there were any queries relat d to the instal.

Daniel Knowles came to troubleshoot difficulties with our heat pump connecting to our router. By the end of the visit, our heat pump was fully connected to the internet and able to function with weather compensation and also receive important updates. The visit was a success. Thanks for the ongoing support.

Excellent presentation by sales agent. Punctual, courteous, friendly. Clear and understandable explanation of the heat pump system. Patient response to many questions.

Deciding to trust AIRA to instal our new heat pump system has been an excellent decision. Their brilliant installation team of Liam, Scott, Tom and all the others who attended, have truly been five star professionals. They arrived before 8 o’clock each morning and worked efficiently and cooperatively throughout the day.
My wife and I found them to be both friendly and sensitive to us living in the house while they worked and they kept us informed at all stages of the installation.
Upon completion Liam gave us a very clear explanation of our new heat pump system and how to get the best out of it using the ingenious AIRA App. He answered our questions with patience, giving us time to become accustomed to our new heating system.
AIRA’s administration team were thorough and efficient, from the excellent system designer to the people who quickly provided all the certifications for the work undertaken. All the waste was quickly removed by a licensed waste collector.
Unusually, AIRA did not ask for payment until we were completely happy with our new clean energy system.
My wife and I have no hesitation in recommending AIRA to anyone thinking of upgrading to a clean energy future.

No pressure sales approach, obvious pride in the products they have developed and technically competent sales staff

Fantastic service from Jonathan and Rob, noticed a problem in the app, called support, fixed the same day. Need air source? Choose Aira!

Buongiorno, ho istallato la PDC ad aprile dello scorso anno. Ho aspettato per vedere come era il risultato in inverno. Devo dire che sono molto soddisfatto sia per l'efficienza della pompa che per il costo del riscaldamento. Abito in una casa isolata a ridosso della montagna in una casa degli anni 70.

Engineers Ben R and Bailey RS came to refit a pipe that was accidentally drilled through. They were excellent, extremely polite and professional. They made sure that the system was functioning again before leaving which was greatly appreciated.

The two heating engineers who installed my airsource pump were stellar with their knowledge and work ethic: progressional, personable, Scott and Ian are to be highly commended.

Consulente commerciale preparatissimo e molto professionale : Samuele ha saputo consigliarci senza esitazioni la migliore pompa di calore per la nostra grande casa. Siamo molto soddisfatti dal servizio ricevuto. Tecnici ed installatori precisi, competenti, comunicativi, efficientissimi, hanno tutti svolto un lavoro perfetto. Consigliamo Aira anche per la garanzia di 15 anni, la disponibilità del Team, la precisione dell'installazione e soprattutto per la validità della pompa di calore montata in casa nostra... L'impianto è esattamente come lo volevamo, e abbiamo finalmente caldo in casa, senza se e senza ma...Consigliamo a tutti la pompa di calore Aira! Bravissimi Giuseppe, Simone e tutti i vostri colleghi !!!!

Wir haben uns von Anfang bis Ende sehr wohl mit Aira gefühlt. Von der Angebotserstellung durch Herrn Eiermann, über die Planung von Herrn Rüttgers & Herrn Kirch bis zur Umsetzung von den Heizungsprofis Herrn Willmeroth & Herrn Keppeler, sowie einer sehr sauberen Elektroinstallation durch Herrn Dzemaili, waren wir die gesamte Zeit sehr zufrieden. Besonders schön fanden wir, dass sich immer genug Zeit genommen wurde, die neue Wärmepumpe zu erklären und auf jede Frage gab es eine verständliche Erklärung. Vielen Dank.

Wir haben im September ´25 in einem "Prozess", der sich über 6 unerfreuliche Wochen hinzog, unsere Vaillant Wärmepumpe bekommen. Wer möchte, kann meine Bewertung aus dem November 25 dazu nachlesen, dort waren es noch zwei Sterne. Ein positiver Punkt: Mit der Förderung hat alles geklappt, diese Abteilung bei Aira funktioniert anscheinend.
Den Antrag auf den Betrieb einer Wärmepumpe beim Strom-Netzbetreiber hat Aira über einen Elektriker als Subunternehmer erst nach der Installation gestellt (dürfte die falsche Reihenfolge sein). Daraus resultierte aber kein Problem, der Netzbetreiber hat den Anschluss genehmigt. In der Genehmigung wird darauf hingewiesen, dass der Zählerschrank für die gesetzlich geforderte Steuerbarkeit der WP (Möglichkeit zum "Dimmen", falls zu wenig Strom im Netz sein sollte) vorbereitet werden muss. Der Mitarbeiter des Netzbetreibers hat beim Einbau des obligatorischen Smartmeters festgestellt, dass die Einbauten zur Steuerbarkeit fehlen.
Ich versuche nun seit dem 3.2. (über 6 Wochen), eine Rückmeldung von Aira zu diesem Problem zu bekommen. Drei Emails und zwei Gespräche mit dem Kundenservice haben bisher zu keiner Reaktion geführt.
Fazit: Gut funktioniert hat der Aira Vertrieb und die Aufnahme der Gegebenheiten für die Heizlastberechnung und auch Termin für die Installation hat geklappt. Bei der Installation durch einen Subunternehmer aus dem europäischen Ausland sind grobe Fehler passiert, die nach vielen Kontaktversuchen leztlich gerade noch rechtzeitig vor dem Winter behoben wurden. Die Vaillant-Wärmepumpe ist ok.
Sobald man nach der Installation auf Kommunikation mit Aira angewiesen ist, entsteht ein Problem: Mit Glück erreicht man den Kundenservice telefonisch. Da sitzen Leute, die (mehr oder weniger erfolgreich) versuchen zu verstehen, was das Problem ist. Dann wird das "an die Fachabteilung weitergeleitet", auch "mit Priorität". Und dann passiert: NICHTS oder mit Glück nach vielen Wochen eine irgendwie geartete Reaktion.
Ich habe noch nach den alten Vertragsbedingungen kostenlosen Service und Garantie für 10 Jahre mitgekauft. Das wird bestimmt spannend ....