Aire Serv Reviews 69

I was very satisfied with Samantha Graham.she did a very good job she was efficient, very nice! I was over all over all very satisfied

Dakota Roberts was very professional and on time.
He is an excellent technician. I would highly recommend Dakota and Aire Serv!

I've been with AirServ since 2019, when new HVAC system installed. All techs over the years- most recently Karina are top notch techs- explain all in detail and know what the HECK they are doing. Highly recommend them to all you newbies home owners. Thank You.

We had a new Heating and Air conditioning system installed, It was to take two days and Robert Cyr and his team (Hunter S. & Tyler A.) got it done in one day. They were very professional and curtious.

This morning Jake from air serve changed the transformer in my furnace and got me heat back on. What a lifesaver! Jake was very instructive in helping me understand how furnaces work and his experience paid off. Thank you so much Jake for your kind assistance.

Aaron was amazing! He first came to my office to fix air conditioning that had not worked for over 3 years! Multiple people had come out to try and fix it. Aaron fixed in under an hour. My compressor went out at my home so I called Aaron. He was out to my house that day and fixed everything two days later.
The price was fantastic. I will recommend Aaron to anyone! Well done sir!

There is no zero available - Nashville TN. I have written 1 review in 30 years, This one is important. They had some marketing - promo for 50 dollar service - then jacked us for like 700 on the spot - and sold us a 12 month membership - which was less. Then over 12 months each month they are supposed to come and came like once - continued to bill - i cancelled over 4 months ago and they just keep on billing. People are horrible - its not the money it is the service level and again no zero available.

We just had are annual check up on our furnace. They were very knowledgeable and went over everything so we could understand. Our tech was Brent Cunningham. He was friendly and was very helpful.

I forgot to post this a few months ago, but I saw one of their vans this morning in Raleigh and remembered I was going to put this out there. This Aire Serv of East Raleigh is a trash company. The quote they gave me for my furnace replacement was twice as much as the next highest quote I got from any of the other companies I had come give me estimates. And the constant barrage of messages, emails and even letters has driven my wife and I up the dang wall. Their whole grift was shameless and I feel sorry for anyone who does business with them.

Contacted this company to fix fireplace. I bought the fireplace replacement logs and the gas insert and took about 1 hour to replace it, all they did was put the insert in and the logs and I was charged 350 dollars. My doors on the fireplace will not close this was a terrrible job I would not recommed them.

Wow… where do I start except saying “OUTSTANDING”the weekend of the big snowfall a home I was keeping an eye on while the owners were enjoying the warmth of Florida when a light was seen from their home indicating a problem.I investigated to fine the heat which was a steady 72 degrees since they left was now at 55. Owner contact & appointment was set with AireServ early Monday morning with the company showing up within a hour. After informing them what I found they when to work. This issue was caused by poor installation of the furnace system which took a bit of time to figure out. The staff did everything quickly and professionally once the issue was found & corrected the problem. Derek, Tayler & Zach keep the home owner & myself informed as each step they were taking to correct the problem. I am not an easy person to please but these individuals impressed me to the point I canceled my service contact with another company of 6 yrs & went with AirServ.
Great Job!!!!

Tried to take advantage of senior's. Outrageous over expensive pricing. 75% higher than a honest AC repair company. Please stay far away for this dishonest company.

i too like many others .felt like i was being manipulated and tricked in to a bigger expensive up grade .when it wasn`t necessary .they are untrustworthy and too expensive

These people are pesky! I have talked to them remove my number that I was only calling for a friend, you need to talk to him and remove my number. No such luck they are still calling and texting. I got it I'll block your number. Its a shame that people won't listen, if they won't listen to a request such as remove my number, I wouldn't trust them to do a job.

I have been a customer of Aire Serv Memphis for several years, and while I appreciate the professionalism and competence of their technicians, I must express my frustration with their customer service.
Positive Aspects:
The technicians who arrive are knowledgeable and skilled, consistently delivering quality work.
Issues Experienced:
Scheduling Problems: Unfortunately, the customer service team struggles to follow simple guidance. Despite my request not to have appointments scheduled before a certain time, I have had multiple occurrences where they show up early.
Lack of Communication: On several occasions, appointments were scheduled without prior communication with me, leading to confusion and inconvenience.
Conclusion:
Given that there have been scheduling issues on all but two of my service calls, I feel it's necessary to seek out another company. While the technicians are excellent, the customer service failures are too significant to overlook.

I hired this company to replace my heating and air conditioning system, and the experience has been extremely disappointing and concerning.
After the installation, multiple leaks were discovered almost immediately, indicating very poor workmanship. Even more alarming was the improper connection to the chimney on the oil furnace, which created a serious carbon monoxide risk. If this had not been caught, it could have put my family’s lives in danger.
Attempts to have these issues addressed have gone nowhere. The company does not return phone calls, fails to show up for scheduled appointments, and has shown no accountability for correcting their mistakes.
Heating systems are not something you can afford to have installed incorrectly, and safety should be the top priority. Based on my experience, I cannot recommend this company and would strongly advise others to look elsewhere for HVAC work.

I had Aire Serv of Killeen come out to look at my heat as it had stopped working. He told me an estimate and what needed to be repaired and said he was ordering the parts. He said it would be exactly a week. Never heard back from them again. Had another company come out, and it was a different part that was needed, that I was told. They had someone call me to give me a quote on a new unit, and the guy was pushy. The amount given was not an amount I could go into debt for at this time, and decided to just repair my unit.

I’ll give credit, they did show up on time. Why wouldn’t they when they’re charging $433.50/hr labor! Better wages than a doctor or lawyer! I think I’ll look elsewhere next time I need HVAC help, their fees are highway robbery!

I had 2 bad customer service experience with this Aire Serve franchise this year. For 2 regular service checks, a part was needed (in the $35-$60 range each time). Each time, I was grossly overcharged. The first instance, I was refunded $150 by owner Chris who agreed that I was overcharged by his employee Aaron. The second instance I was charged $353 by office manager Melissa, including 2 service visit charges even though I only had 1 service visit. Again, owner Chris refunded me $99. Based on these dishonest experiences, I will never use Aire Serve again. This company is dishonest and purposely attempts to grossly overcharge customers.