I have been using this for a while and I have received an amount of cash back to use for reducing mobile cost. I'm not liking the links to certain retailers though, I've tried but not been successful... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Steadily less good. First gift cards were excluded from the monthly challenge. Then the fatuous monthly raffle introduced. Worst of all the £20 redemption cap. Who actually has a phone bill of £20? I... Toon meer
Bedrijf heeft geantwoord
Been using Airtime rewards for some time now and it’s been brilliant at reducing my phone bill, just by using my debit card to pay for every day things like groceries. Can’t recommend enough. A*******... Toon meer
Bedrijf heeft geantwoord
My first 2 £5 that I accumulated deducted from my phone bill but my third just disappeared. I tried contacting them but had no response. I appreciate that if you spend you save but I found myself spen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Contactgegevens
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Verenigd Koninkrijk
- support@airtime.co.uk
- airtimerewards.co.uk
3,5
Gemiddeld
6K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great discounts and savings
Great discounts and savings. Customer service is very responsive and answers the questions raised. Staffed by humans not robots.
2 januari 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Stuart! Thank you so much for your kind words! We’re really pleased to hear that you’re enjoying earning rewards with us, and that our member experience team has been helpful and responsive.
Providing real, human support is something we truly value, so it means a lot that you noticed. We really appreciate your support 😊
Time consuming and inaccurate
I have to keep a list of retailers used as every month as there are lots missing - particularly Ebay. Bonuses get missed, but I think this is because so many retailers don’t get registered automatically and then I do a ‘missed transaction’ and when it does get tracked it is registered as a bonus and not just a purchase and so it doesn’t get registered for the monthly bonus. If it wasn’t that it keeps my EE mobile bill reduced I wouldn’t bother with the system as it is very time consuming chasing and checking if transactions have been registered
3 april 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Sally, thanks for taking the time to share your feedback, we’re really sorry to hear about your experience.
We understand how frustrating it is to have to keep track of transactions and chase missing ones, especially when things like bonuses don’t apply as expected. Retailer tracking (including with retailers like eBay) can sometimes vary depending on how the purchase is made, but we appreciate that this doesn’t make it any less time consuming for you.
If you haven’t already, please get in touch with us directly so we can take a closer look at your account and help where we can, we’d really like to improve this experience for you.
Airtime
An easy and free way to make money on o produces . The points soon make up pounds.
4 april 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Irene, thank you so much for your feedback! We’re really glad you’re enjoying an easy, free way to earn, those points really do add up to pounds 😊 If there’s ever anything we can help with, feel free to get in touch!
Easy way to accumulate points on phone bill…
Easy way to accumulate points that can be converted into money towards your monthly payment on mobile phone.
3 april 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Margaret! Thanks for your review! Great to hear you’re finding it an easy way to build up points and put them towards your mobile bill 😊 Let us know if there is anything at all we can help with.
Very useful tool
Very useful tool. Only small amounts each time, but it adds up! Quite time consuming to maximise the various benefits.
3 april 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey John, thanks for your feedback! We’re glad you’re finding it useful and seeing those small amounts add up 😊 We appreciate your point about it taking a bit of time to maximise all the benefits, and we’re always looking at ways to make that easier.
Better than nothing
Takes a long time for purchases to reach reward stage. I only use a few retailers eg Boots Argos, Grape Tree as most retailers are " high end ". Sometimes when a retailer is highlighted I get the message that there is no branch in my area even though there is a shop nearby.
31 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Sylvia, thanks for sharing your feedback with us, we really appreciate you taking the time to highlight your experience.
We understand that the time it takes for rewards to become available can feel quite long, and we can see how that might be frustrating. We also appreciate your comments about retailer variety, it’s helpful to know which brands you regularly use and where you’d like to see more options.
Regarding the message about no nearby branches, we’re sorry for any confusion this may have caused. This can sometimes vary depending on how offers are set up, but we’ll be sure to pass this on for review.
Thanks again for your honest feedback, it’s really valuable in helping us improve the experience.
The amount of time I've wasted
The amount of time I've wasted, contacting airtime, to bring us everyday retailers that we can earn from, rather than those that we rarely use, or have heard of.
Also, having to wait 90 days, in most cases, for the airtime bonus, is ridiculous.
As usual though, you grt palmed off with excuses.
P.s. I recently sent over £350 in one transaction and now haven't wait 90 days to claim £7.37...
31 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thanks for taking the time to share your feedback, we’re really sorry to hear how frustrating this has been for you.
We understand your concerns around the retailers available and the time it takes for rewards to become available. To provide some clarity, reward values, retailer offers, and pending periods are all set by the retailers themselves, and we’re only able to pass on what is made available to us. That said, we know this doesn’t always align with expectations, especially when it comes to how long rewards can take to clear.
We do genuinely value feedback like yours, particularly around the types of retailers you’d like to see on the platform, and this is something we continue to review as we work with our partners.
We appreciate you sticking with us and sharing your experience, it helps us continue to improve.
It's OK
It's OK. I fond it doesn't calculate all the shopping. have several times bought items and not added to account.
30 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Mary, thank you for your review, very sorry to hear of the missed transactions on your account. If you could please contact the team, we can look into this further and ensure you receive your eligible rewards.
Honestly
Honestly, I’m really disappointed.
When I first started with this company, I was able to withdraw £30 a month with no fees, which felt fair and straightforward. However, I’ve now discovered that withdrawals have been reduced to just £10 per monthand on top of that, there are fees. That’s honestly ridiculous.
With such a low limit, it now takes several months just to withdraw my own money. It feels like my funds are being unnecessarily held, and I have no idea who thought introducing this change was a good idea.
What makes this even more frustrating is that I’ve been a loyal customer. I’ve recommended this platform to several people, and to now be treated like this is really disappointing.
At this point, I’d like to withdraw all of my money and remove the app entirely- if that’s even possible.
Overall, this experience has been very poor, and unfortunately, I have to give it one star.
Customers who earned their cash way before these rules were introduced of fees should have been given an opportunity to withdraw without being penalised - and I would love a follow up to be able to do this.
30 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thank you for taking the time to share your feedback, we’re really sorry to hear how disappointed and frustrated you’re feeling.
We completely understand how important it is to have clear, fair, and accessible withdrawal options, especially as a long-standing and supportive customer who has recommended us to others. Your experience and loyalty genuinely mean a lot, so it’s tough to hear that this has left you feeling let down.
We appreciate you highlighting your concerns around withdrawal limits, fees, and the overall process. Please be assured that your feedback has been heard and will be shared with the relevant team as we continue to work on making improvements across the platform.
Okay company
Good company who reward you when you make some purchases. The money they give you however is not a lot and you have to wait around a month for it to hit your wallet then you have to wait another few days before you receive it into your bank. Easy to sign up too
30 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Joshua, thanks you for your review! We’re really glad to hear you found Airtime easy to sign up for and that you’re enjoying earning rewards from your everyday purchases, that’s exactly what we aim for 😊
We also appreciate your feedback about the reward amounts and timing. We’re always working behind the scenes to improve both the value of offers and how quickly rewards are processed, so it’s great to hear your perspective on this.
Thanks again for sharing your experience, and we hope you continue to enjoy earning.
Great way to make savings!
Airtime has been great for me so far. I have managed to make enough money through my normal shopping routines to get a few top-ups for my phone. Based on my experience, I would definitely recommend.
29 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Mark, thank you so much for your fantastic review! We’re absolutely thrilled to hear how well Airtime has been working for you.
It’s great to know you’ve been able to turn your everyday shopping into real savings on your phone bill, that’s exactly what we love to see!
Your recommendation means a lot to us, and we’re so glad you’re enjoying the experience. Here’s to many more top-ups from your regular spending! 🚀
Iv been using the app for a while
Iv been using the app for a while. And whilst a lot of the retailers are not of interest to me there's definitely enough to make it worthwhile. And the new enhancement to reduce how much I need before withdrawing to my phone account is definitely an improvement. Just wish some retailers didn't have such long delays on funds clearing. But overall I'm happy with it.
28 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Richard, thank you for taking the time to share your feedback!
We’re really pleased to hear that you’re finding value in the app and that the recent enhancement to lower the withdrawal threshold has made a positive difference for you. It’s great to know it’s helping make your rewards more accessible.
We appreciate your comments about retailer choice and pending times too. We understand that waiting for funds to clear can be frustrating, and we’re always working closely with our partners to improve this experience wherever possible.
Thanks again for your support, and we’re glad to hear you’re enjoying using the app overall!
Antwoord van Airtime | Power Your Mobile Life
Hey Alison, thank you so much for your positive review! Delighted to hear you've found the app easy to use. If there is anything at all we can help with, please let us know 😊
Poor customer service
This is my third review of this company in less than six months. Unfortunately, after all this time, the issues I raised still have not been resolved.
I initially contacted customer support when a new “withdrawal fee” was introduced without warning. This meant that I (along with many other members) would have to pay a fee to withdraw money that had already been earned before the fee was introduced. Customers should have been given prior notice to allow time to withdraw funds without being penalised.
After multiple back-and-forth emails with Airtime Rewards, they eventually agreed to pay out the money I had earned without charging the fee. I provided my bank details so this could be processed by their finance team. However, one month later, I am still no closer to receiving the funds.
If you had asked me this time last year, I would have recommended Airtime Rewards to anyone. It was easy to use, had reasonable terms and conditions, and was a great way to save a small amount here and there. However, my experience over the past few months has completely changed my view. It has been nothing but trouble, and the way new terms and conditions were introduced leaves a very bitter impression.
There are other cashback services offering better value and a smoother experience, which I would recommend instead.
25 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Zoe, thank you for taking the time to provide your feedback. We're very sorry to hear of the poor experience you have encountered. We've requested some details through Trust Pilot, as soon as we have those we'll ensure this issue is resolved immediately.
Such a good way of saving money on your…
Such a good way of saving money on your phone bills
24 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thank you so much for your 5* review! We're delighted to hear you're enjoying using the app and reducing your mobile bill. Please contact us if there is anything we can help with 😊
Since December the app isn’t working properly
Unfortunately since December the app isn’t acknowledging my purchases, therefore, I am losing out on rewards. I obviously spent more in December for Christmas.
Up until then I have been able to pay £10 off my phone bill every month. Very disappointed and very frustrating!
23 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Gaynor, thank you for your review. We're very sorry to hear of the issues you've encountered. We've reached out through Trust Pilot to get some account details. Once we have these, we'll reach out to assist and ensure you're receiving all eligible rewards.
A little something off your mobile bill…
A little something off your mobile bill for free is always welcome.
19 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Sarah, thank you so much for your positive review! Delighted to hear you're enjoying using the app. Please let us know if there is anything at all we can help with 😁
Keep an eye on it
Whilst the idea and rewards are good , you have to keep an eye on it as some of my purchases don't seem to register
17 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Laurence, thank you for your feedback, sorry to hear some transactions haven't tracked. This could be a card registration or retailer tracking concern. Either way, we'd really like to look into this so we can ensure you receive all eligible rewards and we can rectify any registration or tracking issues.
It works well and requires virtually no…
It works well and requires virtually no effort, however they have this annoying habit of removing my most used retailers but only from my app, the wife can still access them through hers which seems extremely unfair. I hardly use it now due to limited retailers to choose from, the rewards are not worth enough to justify spending for the sake of rewards.
16 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey, thank you for your feedback on your experience, sorry to hear it's not been great recently. Retailer offers can change or be withdrawn at any time, as these decisions are made entirely at the retailer’s discretion. We certain the value the feedback though and have passed this onto the relevant team.
Great app howrver I am not always able…
Great app howrver I am not always able to complete the card sometimes as the places that are on option I can't shop in due yo finances and on option which is a real pain. It does take a ehile for the stamps to apear do you are waiting a while before you see any evidence and also each month thry keep far too many stsmps per month and I think with how difficult it is with finances getting tight this part of Airtime is a joke.
14 maart 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Madeleine, thank you for your 5* review! Very happy to hear you're finding the app great to use. We really appreciate the feedback regarding the stamp cards, retailer eligibility and pending period. It will help us continue to improve on all aspects of the service 😊
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