Just send my goods ordered would be a start. You have stolen my monies and that is not good or acceptable. I wonder how Costco will feel when they hear you are advertising their Kirkland Foil for... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with... Toon meer
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service. 1) If Arkenz is not able to ship to certain direction it shoul... Toon meer
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop AKENZ online and in stores worldwide. Featured Brands include 11 By Boris Bidjan Saberi, Rick Owens, Iso.Poetism, Hamcus, Sankuanz, Astrid Andersen, Krakatau, and more. True to our Scandinavian roots we aim to continue a legacy of design and quality in craftsmanship, by building a new unique retail universe, featuring carefully curated international designer brands, offering consumers a platform for experiencing authentic designer brands within apparel, footwear, eyewear, lifestyle, accessories and furniture design.
Contactgegevens
108 WAI YIP STREET, KWUN TONG, 100071, Kowloon, Hong Kong
- service@akenz.com
- akenz.com
1,8
Slecht
35 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All in all it was good experience but…
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service.
1) If Arkenz is not able to ship to certain direction it should be mentioned before payment. I learned that you currently don’t ship to Russia only after payment was done. That would be no problem if I could just change my shipping address. And here comes second flaw.
2) I can’t change my shipping address without canceling my order and placing a new one. This process: a) requires to attract additional money (for placing a new order) and b) freezing the money you’ve already payed (because refund takes time). Extremely uncomfortable.
3) I received my items not in full set (original fabric dust bags were not added).
14 december 2022
I have a n issue with my order
I have a n issue with my order. I tried the customer service chat on your website and was ignored.
10 november 2022
Super fast shipping. Great product!
Super fast shipping! Product was as described and most importantly fits extremely well too.
16 november 2022
Delivered the wrong item and nobody…
Delivered the wrong item and nobody answers the chat or my emails
5 oktober 2022
The item that I bought (boots) were too…
The item that I bought (boots) were too big. I purchased my normal size but they seem to run quite big. I paid almost $400 for a pair of boots that I can not wear and unfortunately because it is a sale item I cannot return them. I reached out to customer service they replied sorry and that was it. I replied again and again asking see if there's anything that can be done and I've not gotten a response. I am a repeat customer but I will no longer buy from the site again. I'm very disappointed I'm stuck with an expensive item that I cannot use.
29 juli 2022
Quick and easy.(最高!)
I'm glad it arrived properly. I ordered it and it arrived in Japan in about a week. There are no scratches or missing items on the bag. It was my first personal import, and I couldn't find any reviews from Japanese users, so I was very worried. But it was awesome!
It's an automatic translation, so I'm sorry if it doesn't get through.
6 juli 2022
Amazing customer service and fast…
Amazing customer service and fast shipping, will definitely be purchasing more from them soon.
28 juni 2022
I am very happy with the purchase
I am very happy with the purchase, the size fit me and I received what I expected, however, communication about the delay in sending was disappointing
27 juni 2022
Wonderful service.
Wonderful service.. it sucks what they're going through in their country but I got what I paid for and happy with the purchase completely!
21 juni 2022
Wrong tracking marked delivered no response
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with no response for resolution leaving me to contest the charge with my bank. Why they haven’t answered yet is crazy.
1 april 2022
Fast shipping and great quality product!
30 maart 2022
I bought a jacket from Akenz and the…
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two weeks already. Yet, I continue to receive emails from them to encourage me to purchase more items. Will not shop there again due to their terrible customer service and the off sizing of their jackets.
18 januari 2022
Review zonder uitnodiging
Antwoord van AKENZ
Greetings Lu, firstly we want to thank you for shopping with AKENZ. We apologize for the delayed communication and trouble you had with your new jacket. If the issue still hasn't been resolved, please send us a message with your order number and details -- we will make it right!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.