Britannia Movers - East  Reviews 

Sam, Shaun, Jay and James moved me on 16th April from Norfolk to Durham. I can’t recommend them enough. Really professional service. Polite, cheerful hard working who went above and beyond to make the process as stress free as possible. Tod was patient on the booking end, keeping me calm when the exchange went right up to the wire. I would definitely recommend Alan Cook Britannia to anyone. Definitely a five star service.

This was the second time of using Alan Cook to move us. Just like the first time the service was excellent.
Following the survey and estimate it was easy to book a provisional date and pay the 50% deposit over the phone.
Once the solicitor gave us the completion date we phoned and confirmed the date.
The day before they phoned to talk through what would happen and we paid the remaining balance.At 8am on moving day 2 lovely, friendly guys turned up in spotless trucks. They covered all the floors and doors to protect them and then they started.
We had to do nothing apart from offer drinks.
Everything was moved with care and nothing got broken.
At the other end they had a short breather whilst we went and collected the keys.
They then did everything in reverse
I would strongly recommend this professional company to anyone moving house.

Very dissatisfied with the level of communication from Alan Cook. We made various phone calls and emails in relation to our missing shipment items. There was no apology or sense of urgency even when the items were found there was no mention on when we were likely to actually receive the items. Very disappointing.We even spoke to a manager in the office who said he would phone back, we’re still waiting for the call.

What could have been a stressful experience was made much easier by the quick efficient way everything was handled by the friendly team we had moving us.

From those working in the office to the team on the day, everyone was very professional and friendly.

We have already recommended Britannia to friend.

You were very efficient, all went to plsn with rhe packing and moving. The moving day went as smoothly as it could Cam and his colleagues were very thoughtful and caring . A very satisfied customer.

I was told that I would have no worries and the removers would take care of everything while I could look after my husband with throat cancer. This was not the case as I was run ragged telling everyone what to take and what was important. I was sorting out my husbands feed as he is peg fed and completely nil by mouth when one remover asked if there was any chance of a tea or coffee. I was going to make everyone a cup of something but I thought it was a liberty being asked. I couldn't find a cooling box that I needed for my husbands medication because it has to be refrigerated and stay cool. When I went out to the lorry it was right up the top, so I told the short guy loading that I needed that but he said he couldn't reach it even when I explained that it was very important. I told him that I had a ladder and he was still reluctant to help, at this point I didn't care if they had to unload everything, I needed that cooling box, then a taller guy said he would try and with my husbands helping hand that grabs things he managed to get it for me. The next thing was taking down wardrobes that just turn with a screwdriver and then the sides just lift off but No he decided to bang the sides with a hammer that pulled out the plugs. They didn't care because at the other end these wardrobes wasn't being erected as there was fitted ones and I wasn't sure if to keep them or use my own wardrobes. Once we was ready to leave, the guys went on ahead and when we arrived they had started to put things in the shed but what upset me was they had put my husbands wheelchair right at the back of the shed and then started stacking boxes infront so I couldn't access it. Also the previous owners had left all their rubbish in the shed so that was going to leave me with no room for our belongings. At this point I just throw everything out on the lawn and they all stood there watching. I was so angry because the boxes were so heavy for me and I had 4 men just standing in the back of a lorry watching, I had to shout at them to come and help me and to explain that the stuff in the shed wasn't mine and they should have removed it to make room for our things. Once I came in another 2 guys turned up and they said that would make things easy but all that done was make my home come out of the back of a lorry alot faster and just get dumped anywhere. 2 guys had come out of one of the bedrooms having a bit of a laugh, which I thought they where just having a bit of banta but it was when they all left and I decided to move a small unit that the two back legs had falled off and they had just placed them underneath to stabilize it and then I realised what they thought was funny. I can go in about alot more but it's upsetting and frustrating to say the least. This was my first experience in having removal men and I would definitely NOT recommended it.

From the first meeting with Andy to view our move, to the team who moved us, John, Josh and Mark, everything was made as stress-free as possible while being carried out with speed and with care. Having moved us out they are now storing furniture for us whilst we find our next home. We recommend them without hesitation.

5 star service, great communication from the point we booked in our free valuation, through to booking our move date and outstanding professionalism on the day of removal from Tom N & Andy F. Would recommend!

From the initial survey and quote for our move to the packing and moving everyone was exceptional.
Customer service was excellent.
Packers and movers were professional, explained everything and checked that everything was covered.

Pricing for our move was very competitive and in line with competitors.

Our customer experience was 5 star.

When I first called the company up, they were really helpful and managed to sort out a date within a couple of days. The two gentleman tha moved me were professional and helpful. I would recommend this company to anyone that moves.

From start to finish it was a pleasure to have the removal men with us. They worked like Trojans to clear our house and garden bits with restrictive room to monover they where done by early lunch had a rest then undone what they had done earlier they didn't stop. They were fantastic all 5 of them and we say thank you to all. We were very happy to be in the new house.

We moved home 24th Feb courtesy of Britannia Movers. The 3 guys that moved us outstanding. Smooth from start to finish, Highly recommended.
Martin

The moving experience was exemplary. The guys could not have done more to make the move easier for us

The move was seamless and the two guys were extremely helpful and professional. I would highly recommend using them again and to anyone else needing a house move.

Mark and Rob were extremely helpful and we felt very comfortable around them. They took all the stress out of the move.

Very professional, efficient, courteous and kind. Made an unwanted house move go very smoothly. Thank you

Britannia handled my move from South Africa to England and the service was superb from start to finish. There were no issues and everything arrived safely.

Efficient, polite, friendly & very patient when there was an extended waiting time due to property contracts not being exchanged until late in the afternoon

Very efficient from the initial home survey right through the loading & unloading. Could not have gone better really, even the weather was kind!

The guys were great, they turned up on time, cracked on and kept us informed the whole time, and at the other end placed everything where we asked them to. Great team, great service from all staff we interacted with. Definitely recommend.