PRESTON STORE All the staff are extremely personable, helpful & very knowledgable with all the products in store. Special thanks to Georgia who offered in depth time & great help choosing produc... Toon meer
Bedrijf heeft geantwoord
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Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were... Toon meer
Bedrijf heeft geantwoord
I cannot recommend Alan Howard at Hackenthorpe enough. The staff are very welcoming and always go above and beyond to help the customers out. They have recently donated a number of hair care gift... Toon meer
Bedrijf heeft geantwoord
The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!
Contactgegevens
Alan Howard, Unit 12 Woodbank Industrial Estate, Turncroft Lane, SK1 4AR, Stockport, Verenigd Koninkrijk
- 08453458535
- info@alanhoward.co.uk
- alanhoward.co.uk
4,2
Goed
164 reviews
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Delayed Deliveries and Lack of Communication
I’m writing to express my ongoing frustration with the service I’ve recently received. Despite paying for next day delivery, my last two orders were not dispatched on time, and no communication was provided to explain the delays.
I understand that your business may be experiencing a high volume of orders, and your very busy but if that is the case, I would suggest reviewing your staffing levels or logistical processes. Many of your competitors continue to deliver reliably within the promised timeframes, if your unable to offer this service please remove it as a choice on your website , so we can all make informed decisions ( ORDER NUMBERS
(1398609720 ) (1398603271)
16 juni 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Good Morning Peter,
I apologise for the delay in your delivery. I am acknowledging your review and will update once I have been able to look into this further.
Updated response:
Hi Peter,
Again we apologise for any inconvenience caused on the delay of the two orders highlighted. I have passed your review over to our web department.
We are proud to be able to offer a next day delivery service with orders placed online. I believe you are aware of the problem with the orders above with having direct contact with our web department. We will be refunding the delivery charges that you have paid as a gesture of goodwill.
Again we apologise for the delay on the orders listed.
Many thanks,
Katie
Massive thanks to Becky at Alan Howard…
Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were not able to provide photos for me. She followed up on promises, kept me informed and made the purchase as smooth as possible.
Thank you Becky 🥰
9 juni 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Jacqui, thank you for your five star review! We appreciate you taking the time to give us feedback and we are super pleased to hear that you have had a great experience in our Parkway store.
Becky is a very valued member of our team and I will ensure this feedback is shared with her and the team at Parkway.
We look forward to seeing you again soon.
Katie
Antwoord van Alan Howard
Thank you for your five star review and feedback on our service! It's great to hear!
Katie
Great products
29 mei 2025
Antwoord van Alan Howard
Hi Julie, thank you for your five star review!
Katie
Spammer
You are persistently using my email for purposes that were not intended and ignoring unsubscribe requests. This is disrespectful and consequently you deserve a one star review. You will continue to receive 1 star reviews for each infringement until you stop.
27 mei 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Morning Paul,
We have done some further investigation into this and we have noted that you have two email addresses registered with us. The one you provided to me on the previous review had been removed but unfortunately you hadn't provided us with the other email address.
We have now opted you out of all mailing lists on the secondary email also.
Again, we apologise for any inconvenience caused.
Many thanks
Katie
Ordered peroxide with offer on website…
Ordered peroxide with offer on website say buy 2 as get 3 free
When parcel arrived 3rd bottle never was add and they try to tell me I should add 3 to basked (never had to do this in past as system add automatically) expected better customer service and try to rip off customers with simple mistake they made it!!! Do not order as they will rip you off as well.Also be careful when order as when you press 1 system add to basked multiple items and you have to double check and remove it!!!
17 april 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Joanna, hope you are well.
I'm sorry to hear you haven't had a smooth checkout journey on our website.
I have been in touch with our Web department who have informed me of the communication you have had with them via our support chat.
I'd just like to reiterate that offers can only be applied if the correct items are in your basket i.e. total quantity of 3 peroxides to allow the deal of buy 2 get 1 free to be applied.
Unfortunately we cannot assume what developer you would have required for your free bottle as our customers like to mix and match within this deal, but you would have been met with a prompt upon checkout to let you know that you are close to completing a deal and to add another peroxide to your basket to ensure that you get this.
However, I have forwarded your feedback onto our E-commerce manager to look into this.
We are happy to fulfil the deal required and send you your free developer, as our Web team confirmed via email, so if you are happy with this please contact them via the email chain.
Many thanks
Katie
Please dont order furnitures from Allan…
Please dont order furnitures from Allan Howard. Ordered 3 backwashes in December 2024 and on the 13th of February 2025 Ordered 5 REM mirrors.
When the backwashes got delivered, all 3 basins had to be dismantled as they were wrongly built. The plumber spend 4 hours to correct the basins which cost me additional £120 for his time. When he fitted the backwashes we noticed one of the chairs was faulty. If you try to get hold of Chris, forget it! Replacement was sent after a few weeks but with the same fault.
As for the REM mirrors, after asking most weeks when they finally will be delivered, still non the wiser. Ignorance is a bliss.
Ordered REM reception desk from company called 'Salon Direct ' 4 weeks ago, they kept me informed about the progress on my order and it's been delivered. Don't waste your time or money on Allan howard! Order your furniture from someone else
1 april 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Ela, hope you are well. I have forwarded your review over to Chris in our furniture department who has now been in touch with you.
I have been guided through all the communication not only Chris, but also another member of our furniture team and your local store has had with you regarding the order, so I'm sorry to hear that you don't feel that this was adequate enough.
I understand your frustrations with the washunit - this is not an ideal situation but we have tried to rectify this with replacements but they were refused.
I believe your mirrors are now delivered and a replacement washunit has now been offered.
Many thanks for your feedback.
Katie
Bad experience
"I ordered a nail polish from this website on March 5th, and it was supposed to arrive between March 7th and 11th. Unfortunately, there was a delay without any updates, and I had to send two emails before finally getting a response. In the end, my order arrived two days late, which was quite stressful for me. The shopping experience was disappointing. I hope this store improves its customer service and communication in the future."
13 maart 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Narges. I sincerely apologise for the delay on your order. We pride ourselves in delivering the best customer experience possible, therefore, I will forward your feedback onto the relevant department for this to be followed up.
Many thanks,
Katie
Very good…
very good selection of everything a hairdresser needs. Very helpful, friendly stuff.
30 januari 2025
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Nataliia, thank you for your five star review and feedback. We look forward to you shopping with us again soon.
Katie
Antwoord van Alan Howard
Hi Katie, thank you for your five star review and feedback.
Katie
Great service as always!
28 november 2024
Antwoord van Alan Howard
Thank you for your five star review! We appreciate your feedback!
Katie
The in warehouse stock vs out of stock…
The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also taking too long to respond . I paid in one go so my invoice should be 1 invoice not two.
28 november 2024
Antwoord van Alan Howard
Hi Martin, we're sorry for any inconvenience caused with your order. I hope this is now rectified but if not please feel free to contact info@alanhoward.co.uk and we'll be happy to help.
Katie
Always a great service
Always a great service, staff are very attentive and go above and beyond to ensure I get my products. Even when ordering last minute.
5 december 2024
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Sarah, thank you so much for you five star review. It's great to hear such good feedback.
Katie
Easy to order from and very helpful…
Easy to order from and very helpful when I ordered something by mistake and wanted to swap it they sorted that for me straight away. Prices are good and very quick delivery!
28 november 2024
Antwoord van Alan Howard
Hi Hollie, thank you for taking the time to review us! Great to hear such good feedback on our services.
Thanks
Katie
Always great thanks ladies xxx
27 november 2024
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Liz, thank you for your five star review!
Katie
Super staff very helpful..beeing using…
Super staff very helpful..beeing using alan Howard's for 18 years
29 oktober 2024
Antwoord van Alan Howard
Hi Louise, thank you for being such a loyal customer to us for 18 years. Thank you for spending the time to review us, it is much appreciated.
Katie
Antwoord van Alan Howard
Thank you for your five star review Angie!
Katie
Always really helpful and very prompt…
Always really helpful and very prompt when I place an online order! Lovely freindly staff also!! Wouldn’t go anywhere else!
28 september 2024
Antwoord van Alan Howard
Thank you for your five star review and wonderful feedback! It's great to hear that you chose us as your main supplier for all your business.
Katie
Please stop wasting business owners…
Please stop wasting business owners time ! Twice this week iv tried to buy in line and in store , I wanted payot and milkshake products . Seams milkshake can’t be bought on line or ordered from my local branch. I rang Stockport who have stock but don’t deliver . Total waste of about 3 hours of my time . Your business is to support salons not waste our time .
4 oktober 2024
Review zonder uitnodiging
Antwoord van Alan Howard
Hi Julie. We're sorry you weren't able to efficiently check out with the items you required online or from your local store. We are only able to distribute Milk_Shake to specific areas and I believe from your email to our web department the area you are in we are unable to distribute there. We always strive to provide the best service to our customers, so we are sorry that your experience this time hasn't met expectations. We hope to be able to service you in the near future.
Many thanks,
Katie
Lovely staff
Lovely staff, very helpful and welcoming,only down side is I don't get told when it's vat free week 🤣 I got told after I bought an item online hahaa so would be nice to get emails on discounts or messages etc 😁 but other than that great!
28 september 2024
Antwoord van Alan Howard
Hi Rebecca, thank you for your five star review! We try to keep all of our customers updated as much as possible with all of our offers via our printable mailer, email, socials and text. When you are next in store please let us check all your details with yourself to make sure we have everything up to date on our system.
Thank you
Katie
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