Alan Howard Reviews 

164
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

PRESTON STORE All the staff are extremely personable, helpful & very knowledgable with all the products in store. Special thanks to Georgia who offered in depth time & great help choosing produc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I cannot recommend Alan Howard at Hackenthorpe enough. The staff are very welcoming and always go above and beyond to help the customers out. They have recently donated a number of hair care gift... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonheidswinkel

Geschreven door het bedrijf

We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

164 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(164)

20 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Tried to search certain products i use ..gave up

Tried to search products on the website..got very frustrating as can not seem to find the search bar ..to type in what im looking for, went on 'hair' box ...still couldnt navigate through it all to find what i was looking
Left the page gave up.
Bring back the old web site never used to be like this 😪

13 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi, we apologise that you couldn't find what you were looking for on our website. We'd love to know on what device you were accessing our website from so we can look into this a little further for you.

Please contact our web department on info@alanhoward.co.uk with your information and we'd be happy to look into this.

Thank you,
Katie

Beoordeeld met 5 van de 5 sterren

Staff are always helpful.

Staff are always helpful, Always service with a smile and very welcoming always leave feeling that i an a very valued customer could not speak highly of Alan Howard staff at Aintree.

13 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi Gary, Thank you for your 5 star review! It's great to hear that you feel valued when shopping with us in your local Aintree store.

We look forward to seeing you in store very soon.
Katie

Beoordeeld met 5 van de 5 sterren

The ladies ate brilliant always help…

The ladies ate brilliant always help with any questions and show me promotions x

13 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi Michelle, thank you for your five star review! It's great to hear such wonderful feedback. Thank you
Katie

Beoordeeld met 5 van de 5 sterren

Really helpful staff

Really helpful staff, always service with a smile and a friendly atmosphere in store

13 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Thank you Molly for you 5 star review!
We look forward to seeing you in store very soon!
Katie

Beoordeeld met 5 van de 5 sterren

Great team, welcoming atmosphere, well educated staff!!

I cannot recommend Alan Howard at Hackenthorpe enough. The staff are very welcoming and always go above and beyond to help the customers out. They have recently donated a number of hair care gift packs to my sons school to help raise funds for the school, this was a very kind and generous gesture. All the team at this branch are very knowledgeable in the hair products/ tools and equipment they retail, and can advise well, (I cant comment about the beauty knowledge as that's not my field), however im sure they are able to answer questions and/or offer advice in that area too.

Keep up the great work and welcoming atmosphere everyone at Alan Howard - Hackenthorp Team!!

Thanyou for an enjoyable experience.

11 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Thank you for your glowing review of Alan Howard Hackenthorpe!
It's great to hear such wonderful feedback on our stores.
We look forward to welcoming you into store again very soon!
Katie

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, friendly staff. Everything is easy to find and the shop is clean and tidy. My go to warehouse.

11 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi Rachael, thank you so much for your five star review! Great to hear that your Alan Howard store is your go to! We look forward to seeing you again in store very soon.
Katie

Beoordeeld met 5 van de 5 sterren

Alan Howard's Hackenthope

Alan Howard's Hackenthope. Excellent customer service excellent staff nothing is to much trouble very friendly and approachable would highly recommend thank you 😀

11 juni 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi Amanda, thank you for your wonderful review of Sheffield Hackenthorpe. It's great to hear that the team there provide excellent customer service. We look forward to seeing you in store again very soon.
Katie

Beoordeeld met 1 van de 5 sterren

Defaced clippers by date marking

I bought some lithium battery clippers they date marked them very deeply on the surface of the handle of both clippers. Very raised, sharp. Totally defacing the clippers, l was never told where and exactly how they would be date marked. Very expensive clippers, defaced and uncomfatable to hold/ use
It's company policy, well Alan Howard it's the last time you'll be seeing me!!! Disgusted.

8 april 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi Lynn, hope you are well. I have responded to your previous review with the below...

Our team are aware of your issue and we have tried to contact you regarding this via telephone.

Please could you let us know when it is best to contact you regarding this.

Many thanks,
Katie

Beoordeeld met 5 van de 5 sterren

Great products

Ordering online is simple and free delivery is usually 1-2 days it was a little longer with small order and paying for delivery but used a different courier.

28 april 2024
Logo Alan Howard

Antwoord van Alan Howard

Thank you for taking the time to leave us a 5 star review! It is much appreciated.
Katie

Beoordeeld met 2 van de 5 sterren

Your still advertising next day…

Your still advertising next day delivery. You have not offered this for months now. So never sure when I'll get a delivery.
Your new website I know you have tried to brighten up, but how bright/ tone the pink is is very hard for dyslexic people to read

29 maart 2024
Logo Alan Howard

Antwoord van Alan Howard

Hi, sorry to hear that you've been previously unhappy with our delivery service. If you have ordered through our website, orders placed after 12pm on a Friday and anytime on a Saturday or Sunday will usually be dispatched the following Monday, or next working day if a bank holiday.

We offer multiple delivery options depending on your needs. Please reach out to us if you require more information.

Many Thanks

Beoordeeld met 1 van de 5 sterren

Hair bands

The hair bands have become unusable. They used to be tight and lasting a good few weeks. They are now loose and as stretched at first use as they used to be when I was putting them in the bin after weeks of use. Very disappointing and a let down!!!!

19 maart 2024
Review zonder uitnodiging
Logo Alan Howard

Antwoord van Alan Howard

Hi, we're sorry to hear you're having problems with your product. Feel free to contact your local store and we'd be happy to look into this for you further.
Thank you.

Beoordeeld met 5 van de 5 sterren

Shopping experience

I frequently go to the Sheffield Alan howards warehouse where i always recieve very good service expecially my last few occasions where your team members Julie and Becky were very assisting and helpful.

9 november 2023
Review zonder uitnodiging

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