AVOID Albion Strand. Completely unacceptable service. I had a confirmed 1:10pm appointment. I arrived early, was told by a female staff member that I could wait, and after around 10 minutes I p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... Toon meer
Bedrijf heeft geantwoord
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... Toon meer
Bedrijf heeft geantwoord
Having heard that Mac 4 Mini base model being withdrawn (disappeared from Apple.com) I found Istore still selling online. Placed order, then realised on back order and there’d be none left. Emailed lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
Contactgegevens
112 Strand, WC2R 0AG, London, Verenigd Koninkrijk
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4,1
Goed
645 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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My new Apple Watch was delivered on…
My new Apple Watch was delivered on quickly, very happy!
16 mei 2025
Antwoord van Albion
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
Antwoord van Albion
We're delighted to hear that you enjoyed our service. Thank you for your review!
Absolutely shocking in Guildford
Absolutely shocking in Guildford. The girl on desk was rude and unhelpful. Told me I had to pay £25 for my new iPhone to be reset. Money grabbing pirates. Apple find a new support partner as istore try to rob you on new products which are under warranty.
Shocking
16 mei 2025
Review zonder uitnodiging
Antwoord van Albion
Hi Amelia,
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience in our Guildford store.
We’ve reviewed the interaction and found no evidence of any rudeness or unhelpful behaviour from our staff. Our technician first attempted a forced restart, free of charge, to resolve the issue before advising that a full restore might be needed. We explained that the service fee would only apply if the restore was successful in resolving the problem — this is standard for in-depth technical support, even with newer devices.
That said, we acknowledge that more consideration could have been given to the fact your iPhone was only a week old. In hindsight, we agree the charge could have been waived to support a smoother experience.
We’d like to offer you a free screen protector for your new iPhone. Feel free to contact us at marketing@istore.co.uk to arrange this.
Great service from the guy at your…
Great service from the guy at your Chelmsford store. He was attentive and explained that Apple didn’t replace batteries for iPhone 7’s now. So I had a look at the 16e, which although looked bulky compared to my 7 would see me to an acceptable phone as my current one had battery problems and would only last less than an hour before I had to recharge it from almost flat. He ordered my new phone and said it would take up to 2 days, but I received an email the following morning saying it was available. Great service. Thank you!
8 mei 2025
Antwoord van Albion
Hi Robert,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure our customers have the best possible experience, and it's rewarding to know we've succeeded with you. We look forward to serving you again soon!
~ Irene
istore is a must!
The staff were very helpful and knowledgeable. They did not push one option over another and hence we were able to make an informed decision. We chose the istore so that we could talk to a person. Thank you.
8 mei 2025
Antwoord van Albion
Hi Ann,
We can't thank you enough for your 5-star review. Your support is invaluable to us, and it motivates us to continue delivering top-notch service. We look forward to serving you again.
~ Irene
Phone came within 2 days as stated.
7 mei 2025
Antwoord van Albion
Hi Amantle,
We're delighted to hear that you enjoyed our service. Thank you for your review!
~ Irene
Product was received as expected
1 mei 2025
Antwoord van Albion
Hi Rachael,
Your positive experience is what we aim for. Thank you for your review.
~ Irene
Easy purchase and delivery
It’s was straightforward to purchase my iPad mini and it arrived quickly.
2 mei 2025
Antwoord van Albion
Hi Jordan,
Your satisfaction is our goal. Thanks for taking the time to leave a review.
~ Irene
Fast delivery, good quality, easy to order
Delivery was incredibly fast! And as far as I understood there was a discount for IPhone 16 for £100!!!! Which was very useful. Thank you!
2 mei 2025
Antwoord van Albion
Hi Diana,
We appreciate your fantastic review! It's always a pleasure to hear that our customers are satisfied with our service. If you ever need anything or have any questions, don't hesitate to reach out. We're here to help!
~ Irene
Antwoord van Albion
Hi Raza,
We're delighted to see that you had a great experience with us. Thank you for your review!
~ Irene
Antwoord van Albion
Hi Sebastian,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
~ Irene
Item as described and received in very…
Item as described and received in very good time.
17 april 2025
Antwoord van Albion
Hi,
Thank you so much for choosing iStore and for leaving us a positive review!
~ Irene
Rubbish service - go else where but not Rushden lakes
The young lady was excellent, however the Manager was arrogant, stuck up and totally unhelpful, I would not pay him with peanuts, total idiot.
I asked for his name but he would not give it.
I wanted help with a day old new iPad, he wanted to charge me £25 for any help given, I told him what I thought of Apple service , he then asked me the leave the shop. I am 78 years of age, and should not be treated like that by a jumped up Pratt like that. Not the service I expect.I was not aware of charges being made to rectify problems with day old product that people people were not familiar with. Yes I was annoyer but in no way was I racist, I apologise for being annoyed, but it was understandable.
17 april 2025
Antwoord van Albion
Hi Graham,
As you are aware we charge a small fee to support our staff time to provide this service, we don't feel that this is unreasonable.
What is unreasonable is threatening to physically assault and make racist remarks towards our staff.
Un excelente sitio con un gran…
Un excelente sitio con un gran servicio, y además repararon sin problemas el daño que tenía el puerto de mi teléfono sin problemas
14 april 2025
Review zonder uitnodiging
Antwoord van Albion
Hi Gabriel,
Your positive feedback means a lot to us. Thank you for choosing iStore!
~ Irene
Buena experiencia rápidos y atentos
Buena experiencia rápidos y atentos
14 april 2025
Review zonder uitnodiging
Antwoord van Albion
Hi Eduardo,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
~ Irene
Went to Istore Crawley
Went to Istore Crawley, when the repair guy somehow gave my unrepairable iPad a new lease of life. Absolutely fab service, highly recommend, and thank you !
14 maart 2025
Review zonder uitnodiging
Antwoord van Albion
Hi,
We appreciate your support and thank you for highlighting the quality of our service. We look forward to welcoming you back to our store!
~ Irene
My MacBook Air M4 was delivered quickly…
My MacBook Air M4 was delivered quickly and safely. I purchased it with very easy installments at 0% interest. iStore offers various payment options according to your needs. iStore is the best store and is 100% recommended.
8 april 2025
Antwoord van Albion
Hi Faizan,
Thank you for your review! We’re delighted to hear your MacBook Air M4 arrived swiftly and safely. We truly appreciate your recommendation and look forward to welcoming you back to iStore again soon!
~ Irene
Antwoord van Albion
Hi Amir,
Thank you for taking the time to share your positive experience with us. We appreciate your support and thank you for highlighting the quality of our service.
~ Irene
The battery gets low very very fast
The battery gets low very very fast. So disappointed even when I’m not using it battery still drain drastically
21 maart 2025
Antwoord van Albion
Hi Njoukeang,
We’re sorry to hear this about your Apple Watch.
As this is the first time we are hearing about an issue with your Apple Watch. Please reach out to webshop@istore.co.uk and our team will be able to assist you.
~ Irene
Phenomenal Service in Northampton (Grosvenor Centre)
I enjoyed a fantastic customer-service experience at the iStore in Northampton, when purchasing my new MacBook.
Despite arriving just 20 minutes before closing, the staff remained incredibly patient and welcoming, even while handling a busy store.
Welja and her team went above and beyond to explain the trade-in process clearly and ensure everything was completed smoothly.
Their knowledge of the products was flawless and they had all the answers to my questions without missing a beat.
They even stayed a few minutes after closing to finalise the paperwork, so I could walk away with my new MacBook that evening.
Their professionalism, kindness, and dedication to customer service were all truly outstanding.
Highly recommended!
13 maart 2025
Review zonder uitnodiging
Antwoord van Albion
Hi Daniel,
Here's a response you could use:
Thank you for your wonderful review! We're so pleased to hear that you had a fantastic experience at our Northampton store. Welja and the team always strive to provide the best service, and it’s great to know they made your visit smooth and stress-free—especially so close to closing time. We appreciate your kind words about their knowledge and dedication, and we’re delighted you left with your new MacBook that evening. Enjoy your new device, and we look forward to welcoming you again soon!
~ Irene
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