Alex Neil Estate Agents Reviews 

I recently reached out to this agency for help in looking for a property in the Bermondsey area. I immediately got some bad vibes from them. I gave them my available dates for a viewing and they initially tried to press me for earlier viewings under the guise of the property "potentially no longer being available at the weekend due to high interest." I held firm and, sure enough, my viewing was booked at the time and date that I requested.

The day before a viewing, I was emailed and told that a viewing was cancelled and given no further information. I had to email back asking for the reason why it was cancelled only to be told, half an hour after I received the email, that they were just about to call me. I was told the property is now under offer and no longer available despite the fact the viewing was booked for me even though I'd already seen on their website that the property was under offer. Why book a viewing for a property that wasn't available in the first place?

Then I was called to re-arrange another viewing for a different time. All of these things adding up to what was becoming a frustrating experience with this agency.

When I finally did get to view a property, the letting agent was as silent as a statue. Hardly said a word throughout the viewing and couldn't seem more uninterested if she tried. Upon viewing the property, we were shown a bedroom which was almost pitch black. The blinds were closed (during the day), the bed was unmade, the tenants still in the property for the viewing.

What decent letting agent wouldn't think to open blinds and curtains and windows, let light in, ask to have beds made and surfaces wiped to at least make some sort of attempt at making the property look desirable or, at the very least, presentable?

Due to all of this, I would never recommend this agency to anyone and certainly have no plans to ever use them when there are agencies who are much more professional and on the ball than this one.

Alex Neil (through my dedicated Property Manager Sufaida) were extremely attentive until the contract with new tenants was signed. Things went downhill from there. Only one part of the snagging on works carried out by their contractor was done (and the other part not even acknowledged), nor did the contractors leave communal areas outside the property clean leading to complaints from other residents of the block. My comments on discrepancies between the former tenants' checkout and new tenants' check in inventories were not acknowledged, an incomplete set of keys was given to the new tenants, and the meters were incorrectly read on the new tenants' check in causing me to have to re-visit the property to sort this out. My round-up email detailing the outstanding points, including information to be passed to the new tenants was not acted upon until I had chased twice and even then some of the comments (re the contractors work and inventory discrepancies) were still unacknowledged. In particular in this email I asked directly whether Alex Neil had informed Utility companies of the new tenants' arrival. I did not get a response and discovered that this had not been done when I received a fuel bill, which I then had to sort out myself. Although I have had good service from Alex Neil in the past, I will be considering seriously whether to use them again once these tenants leave, as I don't want another experience like this.

Wonderful experience, the renting process was painless and efficient. Highly recommend their services.

I wouldn’t even rate this company with a 1 start, it’s only because I have to, as I wanted to write a review on the terrible service received. Spoke to a lady from the Surrey quays branch (who seemed fine until I said I was on disability) her mood completely changed, then said the landlord doesn’t accept disability (she was also informed that my girlfriend was working full time). When I asked her to provide further information as to why my disability would be a problem, she said “whatever” then put the phone down. After being a little confused as to what just happened, I then got annoyed. So called back to speak to a manager, who tried to tell me that i must have misunderstood what the lady did. (Erm NO). Instead of listening to the complaint, he then stated that as I was on disability, would I pay my rent. 😳 shocked is an understatement. Customer service training is urgently needed, even for management

Can anyone recommend a lawyer? Unbelievable company I would suggest no landlord or Tenant use them.
We have been so badly treated in the one year we lived there. They have not looked after the landlords property or us.

It's not just the deposit we want back now. In addition we will make a far higher claim for their neglect to keep the property safe from electrical hazards and harassment/emotional stress.

The list of violations is endless.

The last insult was when we hired their end of tenancy cleaning company, paid Alex Neil £430.
The end of tenancy Inspection report is full of outright lies. Even making claims about it not being Clean!

Sufaida Bibi is the best!!!
She is very helpful and she made our house moving experience even better!!!
Thanks a lot....

Having recently begun a tenancy with Alex Neil and upon experiencing a few issues during my move in, I immediately got in touch with the property management team. The understanding and professional service delivered by Rabeya has secured this five star review. I have been impressed with her efficiency and polite manner in response to all my questions (and I have had quite a few!).

Sara & Augusta have been very helpful, courteous and professional!!
Highly recommended

Such a great experience with the east London team. Very professional and helpful people, especially Daniel, Morel and Bora. Would highly recommend to anyone

I was impressed with the quality of service received from Sara.
She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.

Morel has been a massive help and also very patient!

I’ve been very please with Rabeya and morel and Alex neil in general :)

Morel has been very good he has helped me find my dream house for a very good price

Rabeya and morel have helped me alot and made my property search such a pleasant experience

I want to thank Bora for his good valuation it was spot on and a special mention to Morel who was very good

I would like to leave a great feedback about Renata Marinoaia.
Since beginning she was kind and had the keen to assist me with my journey to find a place to live. Unfortunately, we were not able to make a deal at that time, although I will keep her in mind if in the future I will need it.

To Sara thanks you for your assistance during Covid 19 thanks you for your courage, to be honest Sara am very impressed of your positive attitude and your professional way to spoke to me, if have to give you a not from 0-10. you have my 9/10 I up your nex position is Director. good lock for your future.

Jean-david kouaho

Help was provided quickly and efficiently by Morel, I’m incredibly pleased with the advice he gave and am grateful for his assistance

Had a great experience and Morel! Led me to find the perfect place for myself. I am very grateful, a job well done. I am very pleased!

Had a great experience and Morel was really good! He made sure I did not lack wherever I needed help. He led me to find the perfect place for myself. I am very grateful, would recommend him to anyone!