Alex Neil Estate Agents Reviews 

I recently put my Property on the market with Alex Neil estate agents. This was my first time instructing an estate agents so I was extremely hesitant to begin with and did not know what to expect.

I can honestly say Alex Neil have a fantastic team and made my first renting experience a pleasure. From the valuation stage, to viewings all the way to finding me a tenants. Step by step was an easy, professional and comfortable experience. I am now primarily dealing with Alex Neil's property management and administration department. Again, a very nice, professional group that take all the stress out of my hands.

If you are someone who is looking to rent or sell your property. I'd highly recommend using Alex Neil.

Great Job.

Jonathan.

Had a very good experience with this company selling my flat in Bow. Bora and Matteo offered a very good service and the progression team were very useful. Will use this company again.

Warning to fellow landlords,
Beware of this very greedy estate agents.
I instructed them to find tenants for my property. They send you pages and pages of small print terms and conditions which you have to agree to to complete the paperwork. What you are agreeing to is that if your tenants decide to stay on, then AlexNeil will ask you for their commission for the new period otherwise they will descend on you like a ton of bricks and threaten you with legal action if you do not pay. Other decent estate agents in the area will charge you commission for tenant finding for the initial contract period and that’s it.
I would never use them again.
You have been warned

Sadly to say they canceled prearranged flat viewing twice. One 5 min. before the meeting. I wouldn't consider the company as a serious business partner.

I feel sad having to write this, but dealing with Alex Neil for the past couple of years has been one of the worst experiences of my life living in London. I have been genuinely afraid to write this review until we fully ended our tenancy with deposit fully returned for fear of repercussions from the company.

However, I know I’m not the only one here that has had significant problems with this company - scroll down to Caitlin’s review below, and the other reviews beneath it and you will uncover the truth.

This company is one of the most dishonest, morally bankrupt and unprofessional companies that I've ever had dealings with. From our first days as tenants, we have been treated with nothing but contempt and on occasions lied to. We have been made to feel continuously unwanted and unwelcome in our own home.

On more than one occasion, the agents entered our property without any notice, having only being aware after the fact because we found our things have been moved. They just made up whatever excuse they wanted each time. We felt so unsafe in our home, we had to get remote cameras, so we could be sure when people were in our house.

On multiple occasions, they would say one thing to us, and another to a third party. They quibbled about every little part of wear and tear in the property (in what has clearly been a well looked after home), blaming us and charging us for things that were not our fault. They were routinely unpleasant and blunt via email. As a tenant, you are constantly made to feel like an inconvenience, a hassle, and an unwanted element in the process, always at fault and always in the wrong despite acting in good faith, looking after the property and paying rent on time.

Such has been the experience that I am genuinely worried about going into more detail, for fear that more specific examples would identify who we are.

You can see that the only way Alex Neil deal with these issues is for people raising them to fully identify themselves or blame them for the poor choice of property - you can see it yourself in the reviews below.

All I can say is that as a tenant, renting through Alex Neil has been one of the worst experiences we've ever had in nearly 20 years of renting property in London, and I sincerely regret the day we rented a property through them.

We viewed few places with Alex Neil and they have been very helpful, efficient, quick to response and on top of things. During the whole process of buying the first apartment, we were very much worried and stressed but Alex Neil agents helped assisted us on every step and walked us through the entire process smoothly.
Excellent Service!!!

Excellent service from day one when we met Sara.
I felt that my requirements and expectations were met fully. I have had more experiences with more agents but none was like her.

I want to thank Sara for securing me a great property and Eva for her support with the reference. I will definitely recommend you

Our agent Sara went above and beyond to help us find a property as well as making us feel comfortable by answering all our questions and being really approachable and friendly.
She cares for her customers, she is really knowledgeable and she is been extremely patient in assisting us in price negotiation with the vendor.

I was happy with the service I received while selling my property through Alex Neil.
Sara was very proactive and always kept me up to date making the sale of my property less stressful.
Was an absolute pleasure and highly recommend her services.

I bought my home from Alex Neil with the help of Sara and I had a very professional and efficient service.
She was very patient with us whiles we put all the paperwork together. She kept us regularly updated with developments and she showed genuine enthusiasm. Would recommend them to everyone.

The service was excellent.
Sara has been so helpful in securing us a place. She cares for her customers and is very responsive, unlike some other agents.
She put in so much effort and always had a big smile on her face.
Her service was second to none.
Thank you

Sara went above and beyond in trying to secure us a lovely apartment with everything we needed.
She was friendly and very helpful, not just regarding her properties but with general letting advice and valuable local knowledge, which was essential for us. Thank you very much for everything!!!!

Such a lovely and fun on going lady.
Her service was exceptional and can’t get any better! Definitely recommend everyone to go there and speak to Sara.

An overall good experience. Sara was always a pleasure to deal with. Good and timely communication throughout the whole purchase process. Will definitely recommend

Sara from the Surrey Quays branch was great, very helpful, polite and professional.
I really liked the way she works, enthusiastic and always response to all queries very quick and with courtesy.

I approached Alex Neil estate agents at the beginning of the month. I had a property to rent in East London.
I must say from start too finish I was very, very pleased with the service they provided.
the valuation was smooth and on time. no agent was ever late for a viewing. I left the branch a key to my property and every time I would visit on the weekends the place was spotless, not a thing out of place.
Upon them finding me a tenant all negotiations were extremely easy.
I know have a tenant in place that was referenced vigorously, fast but accurate !

I had no issue leaving this Review as I could not be more happy with the service provided.

thank you ever so much everyone involved at Alex Neil.

Alan.

Sara was extremely helpful and easy to deal with. She guided each one of us through every step with precision and was more than happy to answer our questions round the clock.

Sara is a great agent.
When the transaction of buying a flat became more and more tensed for both buyer and seller, Sara still acted in a very professional way and tried very hard to listen and tried to make everyone happy.
I would strongly recommend You

Words cannot explain how awful they are. I rented through them and upon doing the viewing they said they would fix a mould situation that was in one room and fix some broken furniture before we moved in. This was never done and we kept asking and it took months. The process of referencing was soooooo long, longer than any I've experienced begore. It was filthy when we moved in, and they expected us to pay for cleaners when we moved out. The mould was so bad that the entire walls were crumbling, all the electrical wires were so damp that they all had to be ripped out and replaced which the landlord refused to pay for for weeks so we had no electricity for ages. I ended up paying for it myself. We got so ill constantly from the mould and their solution was to leave all the windows open at all times and the heating on at all times which was very unsafe as we were a ground floor flat and also a waste of money. When the plumbers/builders/decorators came to look at the place they were horrified and advised us to contact the council because it was structurally awful and unsafe and also the mould was so bad that all our belongings were being destroyed. The landlord refused to pay for anything to be fixed to a proper standard (just had mould wallpapered over but the walls were so mould that the wallpaper wouldn't even stick or dry to it). There was a leak under the bath which had obviously been leaking long before we moved in and someone just put a baking tray underneath it. Then that rusted and disintegrated. Alex Neil got fed up with the landlord not paying for anything so they said they no longer were going to manage the property, just the rent. Which meant the landlord who lived abroad was going to deal with all the issues we had despite not seeing the flat for years. We said we wanted out of the contract because we signed it with Alex Neil not the landlord. They told us we could leave but then changed their mind, they gave us loads of false information then took it all back. It was a nightmare. They then started doing viewings with only 20 minutes notice meaning we were at work and had no way of getting back to the flat to clean or put away our expensive items safely. They would leave lights on after viewings wasting our electricity. One time out front door broke meaning we couldn't close it and it took them days to fix it.... It was ridiculously unsafe. They would act as if they were really trying to help us when we emailed or called but really they did not care at all.