alicemushrooms.com Reviews 71

I really like the chocolates they actually seem to work for energy and rest. The only problem is that there is a big discrepancy in their shipping process:
SavedBy Shipping Assurance costs $14.97 plus an extra $9.99

This makes absolutely no sense as the chocolates are already very expensive. After this order I will decline from ordering any further products.

The 3-star rating is strictly for the shipping method, not the flavor. The chocolate itself is delicious—I previously bought a tin at Sprouts and loved it so much that I ordered a 4-box bulk supply online for $129. Unfortunately, summer transit in Southern California completely ruined this premium purchase. The package shipped on May 9th and arrived on May 12th. It sat on my porch for a maximum of 3.5 hours (delivered between 12:40 PM and 4:17 PM)
The cooling ice pack was completely melted into a bag of warm water. The chocolate was entirely liquid, and the ingredients had separated. Even after letting it solidify in the fridge, the oils and cocoa solids remain separated. The texture is ruined, and there are no longer defined squares to break off. If you live in a hot climate like Southern California, do not order this online during warm months unless you are home the exact minute it arrives—even then, three days in a hot delivery truck might kill it anyway. Buy it in-store instead. I have sent photos and left messages for customer service. I am currently awaiting a refund or a replacement sent with proper, heavy-duty cooling insulation.

great product! love these!

When I first started I ordered incorrectly. When I told you, you didn’t charge me for the new correct order. A few months later I wrote you my glucose had risen and I needed to opt out. You made it very easy for me I appreciate your quality and kindness

I missed the deadline - totally my fault and Alice's still came through for me. I really appreciate the excellent customer service. Their chocolates really help me focus and I notice a difference. It's always quick shipping too.

Great product with a small team doing there best. Helped me when their product came damaged by replacing it without issue.

Excellent communication and speediness in reply.

Customer service is phenomenal! Quick response, understanding and friendly. Love the products also.

I love the Nightcap chocolate. It’s a lovely part of my night time routine. A sweet treat with improved sleep quality.
Also, customer service is outstanding!

Great experience with customer service always! The product is phenomenal — my two favorite things combined, and to top it off they aid my functionality. What can I say but I am an extremely content customer.

Very accommodating and helpful.

Alice mushrooms knows what they are doing and has amazing & outstanding knowledge of functional mushrooms. I not only love the company & products but I love being able to learn from their site/blog.

Really helping me because I have ADHD from hell and I’m focusing more hell I can read a book and concentrate! Because I love to read

Exceptional customer service! My Alice mushroom chocolates arrived completely melted due to the heat, and their team responded right away. They’re sending a replacement shipment packed on ice with no hassle. It’s refreshing to see a company stand behind its products and take care of its customers so well. Highly recommend!

Ivan is always helpful and speedy and kind!

Our shipment was delayed for our wedding weekend, Shira responded to my instagram message and overnighted us a new order with some Lagniappe for our New Orleans wedding.

You quickly responded to my problem and did everything you could to make up for the melted shipment. You made me feel appreciated as a customer, which doesn't happen often in our current business environment.

Excellent service and product taste great still don't feel anything yet.