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Chat said paid, my bank's seen nothing a week on

before putting any money in i went thru the document list after switching devices. it was straightforward enough that the message center wasnt something i had to touch.

New to all this, didn't read the terms properly, partly my fault. Signed up last Thursday and took the welcome bonus without checking the wagering. The offer said x20 on the front and then the actual terms showed a higher figure. When I asked, two agents gave me two answers. The bonus expired while I was still trying to work out how it worked.

two nights ago, I tried to withdraw 63. The cashier showed one minimum first, then the final screen changed it. That is a messy place to discover a new rule. Support still had the same old note afterwards

I do not mind verification.
I mind uploading the same bank statement three times with no reason shown.
The file was readable, current, and matched my account name.
Still another red “required” label on Friday.

At the bingo hall, bought a snack bundle with my ticket, then the kitchen said they had run out before 8pm. No refund at the counter, just a voucher for a future visit I did not ask for.

I looked before bed and after work, then verification had no status for two days. That doesn't inspire confidence

Recent games is a mess

It kept a slot I launched by mistake but forgot the live table I used twice last night

That was the point where it began getting irritating

The records continued to show the issue as unresolved

payout requested friday, not aproved until wednesday, bank on monday.

Bonus spins credited on Legacy of Dead, which the lobby search still cannot find.

Only tried two in again quietly history sessions, without any problems so far.

First evening on the site and the boring basics already felt untidy: lobby lag, unclear cashier messages, and support answering around the question. Not angry, just unimpressed. I hate having to screenshot every step like it is homework

Balance updated after each spin, then stopped for about ten minutes. Refresh fixed it, but the transaction history lagged behind the whole time. The status did not explain the next step

The annoying part was complimentary spins never appeared after I reopened Reactoonz. I looked again afterwards and the screen still showed the same thing — not ideal

The agent asked for my bank statement, then another agent asked again six hours later.

Same account, same ticket, no sign either had read the upload notes.

The detail mattered because the balance had changed.

Emma from live chat answered, sort of. Then one representative said the bonus ran out and another said active. The chat closing mid-message was the bit that ended it for me. The entire process was more hard to follow than it had any reason to be.