Alizua Reviews 

Waited days to ship my items. Only responded with a bullshit email after it was collected by the carrier and now too late for them to cancel.

Do not order from them, pay for expedited shipping, and then expect your items on time.
Will be filing fraud dispute with credit card company and returning the items if they ever actually arrive.

Dissapointing quality and one of the worst return policies I've encountered. I ordered 2 dresses and prior to arrival our event was rescheduled for Oct 2027 I no longer have a need for them. this is the return policy i was offered: Final Alternatives – No Return Needed
Option Offer What This Means for You
A – Store Credit 50% store credit to your account You keep the dress. Half the value toward future purchases. No return shipping. No customs risk. No waiting.
B – Partial Refund 20% refund to your original payment method You keep the dress. Cash back. No return shipping. No customs risk. Immediate resolution.
C – Exchange New size or style – you pay $30 shipping You keep the original dress. Get a new item. No return needed.

Return shipping costs and customs risks are your responsibility ( customer responsibility to return back to china)

The dress must remain unworn with tags attached to qualify for a full refund.
Refunds are processed after we receive and inspect the item.

my suggestion: stay away there are plenty of other shopping venues in US that will make your life easier and much better quality.

I really wanted to love this dress. The photos on the website looked beautiful, and one of the reasons I felt comfortable ordering was that Alizua's return policy states that they offer a full refund within a 14‑day return window. Unfortunately, when the dress arrived, it didn't look like the dress advertised on the website. The drape, fit and fabric appearance were noticeably different from the product photos, so I contacted customer service the same day I received it and asked for the return address so I could send it back. Instead of being given a return address, I was asked for photos, which I provided. I was then told the differences were due to the handmade nature of the garment and was offered a 5% refund or a 7% store voucher if I kept the dress. I declined and again requested the return address. It is now five days since my initial request and they are still stalling. What has disappointed me most is not the dress itself, but the apparent difficulty in accessing the return process that is advertised on their website. If a company offers a 14‑day return policy, customers should be able to obtain return instructions promptly when they ask for them. Be very, very careful ordering from this company. Returning an item may not be as straightforward as the website suggests.

Que experiencia mala tuve ! Me encantó un vestido pero no me gusta cómo me queda. Me pongo a devolverlo y me dicen que voy a pedir casi mitad de lo que cuesta porque tengo que pagar para devolver . Que locura ! Y después me dan 7% de discount pero eso no es nada ! Y el website decía que daban el dinero facil pero es mentira . No compré si no estás segura de tu compra !

The dress was awful. The material was not as pictured, the bust had stiff inserts that were not removable, that made the dress literally stand off your body.
The return process, which I'm still in at the moment, has been miserable. They keep offering me anything other than shipping instructions. Currently 8% back and a 10% store credit.
Do not order from this store if you expect the return to be easy.

The dress is well made, but fit poorly. although the promotional site promised easy returns, they are anything but. Presume the dress comes from China, customer responsible for international shipping and customs fees. After many communications back and forth, they were only willing to refund 8% of purchase price!

Dress did not fit right at all. The color was not what it looked like online. Tried to return it same day as delivery and they offered me 6% back! Return policy says full refund within 14 days!!

I ordered two dresses for approximately 200 USD and specifically checked the return and complaints policy before purchasing – because that mattered to me. What happened next was beyond anything I could have anticipated.
One dress arrived with a clear manufacturing defect: the hem seam is incorrectly stitched, causing the fabric to pucker and pull throughout – the dress is unwearable as delivered. The other dress looks nothing like the product photos: heavy, stiff fabric instead of the light, flowing material advertised.
What followed was one of the most exhausting consumer experiences I have ever had. Over 10 emails, I was systematically stalled: the stitching defect was suddenly redefined as a "minor finishing irregularity," and their own return policy – which explicitly promises a full refund including shipping costs for defective items – was simply not honored. Instead, I received:

Repeated "escalations to management" with minimal offer increases (from 10% to 18% to 20% to 30%)
Grossly exaggerated warnings about return shipping costs ($60–200 USD – actual DHL cost from Germany: approx. 30€)
Explicit suggestions that my return package could be seized by customs, damaged, or lost in transit
Refusal to provide a complete return address without yet further hurdles

This does not feel like customer service. It feels like a system specifically designed to wear customers down until, out of sheer exhaustion, they accept a minimal payout.
My advice to other shoppers: Look very critically at the product photos, and assume that in the event of a complaint, what is written in the return policy will not actually apply. Buy elsewhere.

Ordered a special mother-of-the-bride dress to wear at my daughter’s wedding and the picture on their web site was lovely. The dress I received was poorly packaged and was made of totally different fabric than shown. The cheap tulle had sequins glued on that only slightly resembled the lace in the pictured gown. The neckline, length of the sleeves and edges of the sleeves and hem also differed from the gown pictured. The only thing they got right was the color and the workmanship appeared to be of decent quality. Because of this blatant bait & switch I contacted them to return the dress the day after I received it. Their website states items can be returned within 14 days if not worn so the next hurdle is to see if they will honor their return policy

J'ai commandé 2 robes que je trouvais sublimes sur le site.
Pour commancer, les délais de livraison n'ont pas été respectés...
Mais le plus grave c'est que les robes ne correspondent pas du tout aux images du site, mal coupées, différentes des modèles proposés sur le site.
Elles sont affreuses, l'une d'elle 10 fois trop grande (alors que la même taille que l'autre). C'est de la publicité mensongère, avec des robles chères qui ne sont pas mieux que des robes Tému.
Concernant le "retour facile sous 14 jours", même problème que la qualité et les frais d'envois, c'est encore faux !
Voici un extrait du mail:
"Les frais de retour international sont à votre charge et peuvent être élevés
Le délai de traitement peut prendre plusieurs semaines
Les frais de port initiaux et d’éventuels frais de douane ne sont pas remboursables"
Alors que sur le site, il est bien indiqué: "Si, en raison de nos raisons, les marchandises reçues sont endommagées ou incorrectes, le consommateur n'est pas tenu de supporter les frais d'expédition pour cette raison."
Les robes reçues étant incorrectes, je demande le remboursement mais n'arrive toujours pas à être entendue"