This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly comple... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia... Toon meer
Bedrijf heeft geantwoord
We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.
Beautiful selection of tiles. Excellent customer service. Julia was very knowledgeable, responsive, and resourceful. She made the whole process so pleasant and issue free. Thank you so much!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Contactgegevens
1055 E BROKAW RD STE 30 # 394, 95131, San Jose, Verenigde Staten
- (408) 461-5055
- support@alofttiles.com
- alofttiles.com
4,7
Uitstekend
84 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful selection of tiles. Great Service
Beautiful selection of tiles. Excellent customer service. Julia was very knowledgeable, responsive, and resourceful. She made the whole process so pleasant and issue free. Thank you so much!
1 april 2026
Review zonder uitnodiging
Antwoord van Aloft Tiles
Thank you for your wonderful review! We are thrilled to hear that you loved our selection of premium tiles and had an excellent customer service experience with Aloft Tiles. Our team takes great pride in providing knowledgeable, responsive, and resourceful support to our customers. We’re delighted that she made your tile selection and ordering process smooth, pleasant, and hassle-free. We truly appreciate your support and look forward to assisting you with your future kitchen, bathroom, backsplash, and flooring tile projects!
The representative was helpful and sent…
The representative was helpful and sent samples quickly
27 maart 2026
Antwoord van Aloft Tiles
Thank you for your awesome review! We’re so glad to hear that our representative was helpful and that you received your tile samples quickly. Here at Aloft Tiles, we’re committed to providing great customer service and fast sample delivery to help homeowners, designers, and builders find the perfect tile for their projects. We truly appreciate your support and look forward to helping with your future tile needs!
I looked everywhere for the gold penny…
I looked everywhere for the gold penny tile…finally found it with Aloft tiles…it was delivered quickly I love it as my kitchen back splash
30 maart 2026
Two of the three samples were only…
Two of the three samples were only three or four squares.. Way too small to get a better idea of what an entire kitchen floor would look like.
27 maart 2026
Beautiful tile, but follow-up?
We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.
25 maart 2026
Antwoord van Aloft Tiles
Thank you for your feedback! We’re happy to hear your tile samples arrived quickly and smoothly. At Aloft Tiles, we know how important it is to receive tile samples promptly when planning a new project. We appreciate your support and look forward to helping you find the perfect tile.
This review is in regard to the…
This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly completing our project. We know Julia will be there should any questions arise. Keep up the great work Julia - you are providing high level service for Aloft, which will only strengthen the brand. Thanks again!
1 april 2026
Review zonder uitnodiging
Antwoord van Aloft Tiles
Thank you very much for your thoughtful review and kind words regarding your order experience. We are delighted to hear that Julia provided exceptional support and responsiveness throughout the process. We are committed to providing a seamless tile ordering experience and outstanding customer service. It truly means a lot to us to know this was reflected in your experience. We greatly appreciate your trust in Aloft Tiles and look forward to delivering your tile so you can complete your project. Thank you once again for your support of Aloft Tiles.
Fast Delivery
Very happy how fast samples came. Just ordered three more samples to show my architect. Love the black rain sample.
25 februari 2026
Product was so well wrapped
Product was so well wrapped - no damage at all. I also appreciate how accurate the color depiction online was with the actual tile.
23 februari 2026
Antwoord van Aloft Tiles
Thank you for your fantastic review! We’re thrilled to hear your tile arrived perfectly packaged and undamaged!
We’re also very glad the tile color shown online was an accurate match to the actual product. We know how important secure shipping is for strict timelines. Thank you for choosing us for your tile needs, and we look forward to working with you again. If you have any questions or need assistance, please contact us via email at info@alofttiles.com or call us at 408-461-5055!
Beautiful Tile, Great Service!
Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia especially helped get everything squared away. We love our tile, it's so beautiful!
2 maart 2026
Antwoord van Aloft Tiles
Thank you for your wonderful review! We are thrilled to hear that your tile arrived quickly and efficiently, and that you love the final look. We apologize for the inconvenience caused by some broken tiles upon delivery, but we're glad our team replaced them promptly and made the process smooth. We truly appreciate your kind words about our dedicated customer service team. Thank you for trusting us with your tile project! We look forward to assisting you again. If you need any support, please feel free to contact us at info@alofttiles.com or call us at (408) 461-5055.
Customer service is very friendly and…
Customer service is very friendly and helpful. Thank you!
26 februari 2026
Antwoord van Aloft Tiles
Thank you for your kind words! We’re thrilled to hear that our customer service team at Aloft Tiles was friendly and helpful. We’re proud to provide excellent service and high-quality porcelain, ceramic, and mosaic tile for homeowners, designers, and contractors. Your feedback means a lot to us, and we look forward to helping you with your future tile selections and tile projects.
Antwoord van Aloft Tiles
Thank you for your review! We’re glad the tile colors worked perfectly for your project. Choosing the right shade and style can make a big difference in a space, and we’re happy to hear everything matched your vision. We appreciate you choosing Aloft Tiles and hope to help again with future tile projects.
Great ordering process and delivery!
Great ordering process and delivery of samples. Served my purpose. Fantastic follow up and good attention to clients. Would buy from here again.
27 januari 2026
Antwoord van Aloft Tiles
Thank you for the thoughtful review! We’re glad the ordering process and sample delivery worked smoothly and helped with your project. Providing fast tile samples and attentive support is very important to us, so it’s great to hear our follow-up was helpful. We truly appreciate you choosing Aloft Tiles and would be happy to assist again whenever you’re planning your next tile project.
Highly recommend Aloft!
Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, and I know I’m getting a quality product.
28 januari 2026
Excellent customer service and fast…
Excellent customer service and fast delivery.We are now communicating towards
22 januari 2026
Gorgeous tiles and excellent customer…
Gorgeous tiles and excellent customer service. There was a problem with the shipping on my order that was resolved promptly and painlessly.
1 januari 2026
Got back to me quickly when I needed…
Got back to me quickly when I needed information.
Gave me helpful info.
Shipped tiles quickly.
29 december 2025
Great company tile and service…
Tile came as planned and I have to say they wrapped ,protected the tile great! I get so tired of ordering tile and it always gets here broken very pleased with the product and the service
11 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.