Alpha Bank Reviews 136

“I am very disappointed with my experience at Alpha Bank. While I have been a customer for some time, the service I received recently was far below expectations. The staff was unhelpful and did not provide clear answers regarding my loan terms, leading to confusion and frustration. When I raised concerns about over-indebtedness, I felt that the bank did not take my issues seriously, and I did not receive the support I needed to resolve the situation. The lack of transparency and poor customer service has left me feeling dissatisfied and uncertain about continuing my relationship with the bank.”

Worst Greek bank.
The customer service is unreliable and the safety of transactions is the lowest I've ever witnessed. Avoid at all costs.

Μηδενική εξυπηρέτηση για τον πελάτη, χρεώσεις υψηλές ακόμα και για κινήσεις που ωφελούν την τράπεζα, διαδικασίες χρονοβόρες για να διορθωθούν δικά τους "λάθη". Μετάνοιωσα που άνοιξα λογαριασμό. Δεν εμπνέει καμιά εμπιστοσύνη.

I have a credit and every visit to the bank takes hours. Poorly trained employees, lack of respect for customers, an outdated app.

Their website is notorious for providing very confusing information about your account movements plus being difficult to navigate and crashes most of the time.
Better not get involved with banks in Greece if don't have to, other European banks provide more cheap reliable services.

Incapable to do the slightest of what is called customer care

Marketing intrusive ,failed to protecte personal data and sell details online and all over the servers ,instrusive marketing over yahoo servers and not providing security of personal data ,GDPR AND other non related

Zero client support. They blocked my account, and now I can't pay my credit card debt amount. Instead of responding to any of my 100 requests, they sent my details to a collection agency. Their behavior is rude and unprofessional, and they continue to ignore their customers.

15 days ago they stole my card number and made a purchase of €451
I immediately called the bank and told them to stop the transaction, this is not mine
They tell me they can't stop and after two days the money left my account
I've been waiting for an answer for 15 days to see what will happen to my money
and nothing yet
No service

Alpha bank is the worse’s bank ever , employees specially the older employees are frustrated, tired and upset of life don’t open account , go any other bank but not alpha bank !

Online services do not work properly.
The bank “offers” the possibility to open an account online and do not go to the premises. So in the end you are forced to go there.

Before you go , you need to book an appointment which is -in most stores- available about two weeks ahead.

When eventually you go to the shop, it is understaffed , thus very slow and the chances that you are not at helped are very high.

We pay so much money and it is ridiculous that still in Greece 2024 simple things done so quickly and easy anywhere in the EU, electronically or not here in Greece you need to spend so much time and energy

Very bad and that is really a shame

The telephone customer service is of poor quality. Most of the time I had tried to call to get an answer on an inquiry, I had received a false and/or vague response. Then, when I tried to contact them again and let them know that I have taken the wrong steps, based on their advice, they told me I had to resolve the issue myself! Both completely indifferent about the customer and not willing to actively look on the issue, learn and provide a relevant knowledgeable reply. Please also keep in mind that those employees, from the BANK, are hired after examinations, I suppose relevant to work, which is strange because the employees are not knowledgeable at all, even on basic questions! Very strange indeed. In addition, the customer service from the Bank, such as that from Holargos Branch, is pushy and deceitful. For example, I wanted to make a wire transfer to another bank, abroad, and have visited the branch to make the transfer at the cashier because it was over 15k, which is the maximum standard daily amount you can transfer via their online platform. The employee at the cashier and the telephone service employee, prior to this visit, as always, did not inform me about the process and relevant charges that applied. The cashier employee, rudely, gave me a piece of paper, relevant to the transfer I wanted to perform, to fill out, where I also stated the amount I wanted to transfer. The employ at the cashier did not read that paper, but rather orally asked me the amount! The result, of course, was that she did the transfer somewhat short of the amount, i had written, and even had told her! I did not say anything, as I had already paid the high commission required for the transfer, but still had to work around with the amount transferred short. In addition, she told me, after I had paid the high commission that NEXT TIME I could, as a GOLD customer, make a special written request in person to the bank official, TO INCREASE the transfer limit on my account, and thus be able to make the wire transfer online, for considerably lower bank commissions.(The commission I paid that day at the cashier was about 30 Euros and online I could have paid about 5–10 Euros.) Moreover, I have figured, though my experience, that the daily online amount increase could be executed for every customer, and not only for Gold customers, the cashier employee had loudly informed me that day, so that other customers by standing, only wished they could do that as well. ;) Lastly, most employees, at this Branch, are also very pushy with their communications. For example, after suggestions they make to invest your money, they become angry, aggressive and give you faces, when you think and act different to their "suggestions". (Be reminded, after all, they are supposed and meant to be only suggestions.:)) Overall very disappointed with customer service from the bank. However, nowadays, actually rude, insincere, indifferent and offensive behavior towards the customer, is the norm from other banks, businesses, agencies etc. in Greece, and abroad, as well. It is very strange, but it seems that they are all "synchronized" to be, at minimum, rude, unprofessional and insincere!

Deserve 0, not 1, stay away from alpha bank scam bank

Very well suited for those that like: waiting in queues; visiting the branch for any requirements, including making a complaint; being ignored by customer services; being ignored by the complaints department; being ignored by the CEO (vassilios.psaltis); personal information provided to a 3rd party, non government party, without authorization; being discriminated for not being Greek; being sneered at for visiting the branch, etc.,
Absolutely not recommended for those clients that prefer digital banking or are used the the UK banking system.

Very tricky to take out money from the ATM in local currency, thus avoid paying the excessive exchange rate they offer. Also the machine kept my card! Don't go there!

Deal with this bank at your own peril...It's a disaster...
1.Tellers are only open till 11am
God help you should you reach the front of the queue at 11.01am..you will not get served
2.try making an appointment to update your passport details..I hope you have 3 weeks up your sleeve
3.If you get your passport details you might get a Dr card to access your own money to pay bills..
4. This bank is an absolute disaster from the top down...I really have no idea what they between 11am and 2 pm when they close...

Bhot gatiya bank Han or service us say bi gatiya or helpline ma Jo Bhata Han wo koi sasta Nasha kar ka bhaty Hàn ager áp log Zaleel hona nhi chaty thơ plz is bank là accounts closed kar day yha fazool bank Han 😡😡😡😡😡

I can’t even give them one star. My aunt has moved to the uk and needs to change her address and phone number. She can not attend a branch yet that is all you continually ask her to do. She is vulnerable and has no access to her pension as her cards have expired and yet you will NOT update her details without her coming to a branch. We booked a video call, you cancelled it, have sent endless compliant no one replies, phoned numerous times to be told there is no solution unless she comes to a branch. You are leaving a 79 year old with lung disease on an oxygen machine without access to her pension. Absolutely disgusting. Do not use this bank ever.

The worse ever!!!!! Corrupted bank in corrupted country! The transference to another greek bank more than two days??!!! This is unacceptable!!? These people don't work here, they just sitting on their asses drinking coffee that's all what they know to do!

Δυστυχώς είναι ένα μαγαζί στο οποίο μας έχουν επιβάλει να είμαστε πελάτες Κ να μας αντιμετωπίζουν με το χείριστο τρόπο.
Κρίμα που είναι λίγα αυτά τα μαγαζιά Κ με την επιβολή (αυτών)δεν μπορούμε να τα κλείσουμε με την απουσία μας .....
Τα χειρότερα!!!!!