Alpha Warranty Services Reviews 783

The quick response and coverage to my vehicle mechanical failure

Your approval process is terrible. The length of time it takes for you to approve a fix is lengthy. I have been waiting for my car for almost a month to be fixed by you guys and I keep getting the same crap it takes 24 to 48 hours for an adjuster to read a claim and each process takes 24 to 48 hours to review this is insane. I have had to take an Uber to and from work. I live 30 miles away one way I have not had my car since November 7. This company is horrible. and now I’m being told that my car will not get its part until next Thursday. That will mean you have had my car down for 30 days.

Alpha Warranty provided the coverage outlined. My experience was efficient, effortless and effective.

claim was easy approved after requesting the repair

Awesome customer service!! Approved my claim within a hour or less. THANK YOU SO MUCH!!!!

Very Professional, turn around time very quick.

After purchasing a previously owned, but still relatively new vehicle, we were encouraged to purchase additional insurance coverage. As a practical rule, I generally decline this type of offer but the car salesman (and personal friend) was so confident in Alpha Warranty Services that I agreed to purchase the policy.

Less than two months later, a mechanical problem was discovered but the repairs required could not be handled locally but at a dealership 250 miles away. The logistics combined with the disappointment of having our new-to-us car unavailable to enjoy was really concerning. However, thanks to our local dealer combined with Alpha Warranty Services timely review of our claim, we’ll soon be happily driving our car. This was a happy resolution to what could have potentially been a long and maddening process. THANK YOU!

They were fast and cheaper

Great customer service. Very knowledgeable.

Very quick and responsive on communication with dealership and approval of repairs that needed to be performed.

I’m grateful that my repairs were covered, but I wish they had included the other wheel bearing and tie rod. I ended up paying out of pocket for the driver’s side tie rod since they’re typically replaced in pairs, and now I’ll need to return soon to get the other wheel bearing replaced as well.

Very nice customer service. Very helpful in getting the service I needed done.

How meticulous you were with the things my SUV needed, if there are jobs it doesn't need there's no need to perform those, otherwise it would it be more expensive, if possible, once the extended warranty doesn't apply, I would like to continue working with you, with authorize mechanics you provide.

1 STAR BECAUSE 0 STARS ISN'T AN OPTION!

We bought the "best" coverage from this company when we purchased our 2017 Audi Q7. We've taken immaculate care of this car, so when the Active Grille Shutter went bad, we stupidly assumed that it would be covered under either the cooling or electrical part of the warranty. Psych! Alpha said first it wasn't covered because it was part of the power train ((?)), then when my mechanic called back and said "no, it's part of the electrical and cooling system", they came back with "that's not on the list of things listed under electrical or cooling". So my mechanic read through the list, A1-A12 on the warranty, and said that to the untrained eye this company makes it look like they cover alot, but from a mechanic's perspective he said it's absolute garbage. The list covers basic things on older cars. But most newer cars have electrical and computerized components that operate the things on Alpha's "list". Not listing them under electrical provides a loophole to deny paying for actual moving and functional parts on the vehicle. Our mechanic says that most of the major things that could go wrong with our car will be denied based on what he was told.

I think it's a really sad day when people are sold a "bumper to bumper" warranty, trusting that if something breaks through no fault of our own that it will be covered. This part is common on many cars and is part of the cooling system and powered by the electrical system.

Shame on Alpha for sleazing their way out of paying for the repair. We're out $1800 for the repair and another $3500 for this so-called warranty that isn't worth wiping our butts with.

Very professional and knowledgeable customer service answered all my questions thoroughly. Customer service also walked me through the process and was in constant contact with my mechanic. I recommend getting their services for future car buyers. Keep up the good work!!!👍

I recently had a frustrating experience with Alpha Warranty that I feel compelled to share. While their initial promise of coverage seemed comprehensive, my experience revealed a different reality. When my vehicle required a transmission replacement, Alpha Warranty agreed with the necessity of the repair. However, they failed to cover several unexpected costs associated with the repair, such as additional parts needed for installation. These costs, totaling over $500, were deemed "non-covered components," leaving me to foot the bill.

Moreover, an error in sending the wrong part initially led to significant delays and additional rental car expenses, which were not reimbursed. Despite these setbacks being outside of my control, Alpha Warranty was unwilling to cover these extra charges, demonstrating a concerning willingness to pass unexpected costs onto their customers.

If you're considering Alpha Warranty for peace of mind, be aware that you might end up paying more out of pocket than anticipated. Their customer service was polite but ultimately unhelpful in resolving these issues. Proceed with caution and thoroughly review what is actually covered under their plans.

you guy's were awesome and very nice people to talk with the dealer said I still have to pay 525.00 for things you don't cover and my 100.00 deductible so I have to pay 625.00.and still waiting for my truck to get fixed .and praying my warranty is still good for the repairs and another 2 yrs I have left thanks.Mike Marengo.

So glad I purchased the extended warranty.