Awful customer experience
Never subscribe an insurance with them. I have never experience a lower service level with an insurance. Unprofessional, massively disorganized, uncaring, not answering to emails, un-polite and above all, trying to be right even in front of the evidence. After 3 months of very animated and never-ending phone calls where I was accused to be wrong and not understanding Dutch system, after tons of emails, letters and even after providing concrete proofs showing that they were responsible for a big mistake which caused me fines for total of 380 euros....no way to get them canceling the fines. When I got my lawyer involved, then finally they decided to assign a specific person to my case (before I was speaking with a different person every day with no background on what was going on and therefore uncapable to give me any answers). This person was very professional, kind and very committed to help in getting this issue solved. After a couple of days, he reached out to me confirming that fines were cancelled and all was back on track! The only professional person in the all company, Mr. Nico Hartog, thank god you stepped in.