Shopped online… amazing customer service. Had furniture delivered the delivery staff were so polite and placed the furniture to the bedroom. Definitely will be shopping here in the future. Many thanks... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Quick delivery, very well packaged, would have liked it a bit bigger, but a lovely piece anyway only want for decor so very pleased
Bedrijf heeft geantwoord
Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into... Toon meer
Bedrijf heeft geantwoord
A lovely shop, excellent customer service. Ordered Cannes Dining Room Table, Bench & Chairs, very pleased with our purchase. Will definitely recommend Angela Reed to Family & Friends
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Angela Reed
Geschreven door het bedrijf
For over 145 years, Angela Reed has been proudly championing beautiful, high-quality furniture and home accessories. Passing down through five generations of the Reed family, Angela Reed is now under the custodianship of David and Kate Reed and the contemporary offering and excellent service has not waivered. All of the hand-picked homewares, furniture and unique gifts have continued to inspire customers in Essex and beyond. The destination store is set in a historical, labyrinthine building in the heart of the market town of Saffron Walden with its own stunning Food Hall, showcasing artisan produce from all over the globe. The growing online business is now serving customers all over the UK and beyond.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Contactgegevens
5-7 Market Hill, CB10 1HQ, Saffron Walden, Verenigd Koninkrijk
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely cake cloche
Lovely cake cloche - a little disappointed with the patchy finish on the wooden base as it was nothing like the advertisement but very quick delivery and well packaged.
3 maart 2026
Antwoord van Angela Reed
Thank you very much for taking the time to share your review and for shopping with us. As a family-run business, we work hard to provide excellent customer service and ensure that every customer enjoys their experience with us.
We have emailed you directly to discuss the finish of your cake stand and to help resolve this for you as quickly as possible.
Great product, excellent communication, thoughtful packaging. Highly recommend
Accurate description, updates on product availability and choices on how to proceed. Despatch smooth, well packaged so undamaged when promptly delivered with regular DHL updates. All round a great shopping experience that I would repeat and recommend to others without hesitation
3 maart 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Product was easy to order
Product was easy to order. Was advised there would be a wait for item as they were waiting on new stock coming in.
20 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Ordered online
Ordered online. Came as described and in very good time. Would use them again.
26 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Antwoord van Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Gorgeous and best price on here
Saw these in a fancy garden centre but looked online and found them cheaper here, plus a discount. Bought 3 for myself and my sisters and we all love them. They remind us of our dear dad and to see them spinning in the garden as spring is coming makes me feel happy 🌻💛
24 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Pre-order?
When I ordered the item I was informed that it would be delivered in 2-3 working days. There was a communication stating pre-ordered items would take longer. I paid in full. I did not regard my item as a pre-order - that makes no sense!! I phoned and was informed that it was a pre-order. Someone needs to improve the communication and terms used. I waited 15 days for my order. I won’t use this company again.
24 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to review.
All of our artwork has the information above the 'add to basket' that states 'Delivery usually within 5-14 days' and then again underneath that button is 'This item usually takes a few days to arrive, we will keep you updated'. I am sorry if this caused confusion for you. All of our artwork is delivered directly from the supplier, which is why it then comes up as pre-order. It literally just means that we order it from our supplier after the customer has placed the order.
I understand that our confirmation of order email that stated at the bottom 'Shipping method: Standard Delivery (1-2 Working Days from stock)' caused some confusion as this is a pre-order item for the reasons stated above.
However, we take all feedback seriously and will review the information on items such as these, to make it a more seamless service so that there is not any confusion for other customers. Thank you for highlighting this for us.
Absolutely amazing customer Service.
Absolutely amazing Customer Service. Everyone went over and above to help sort a query I had with my order.
I would highly recommend buying online again and will be looking forward to my next purchase 😊
18 februari 2026
Antwoord van Angela Reed
Thank you so much for your lovely review.
We’re really pleased that you had such a positive experience with our team. Providing great service is incredibly important to us, so it means a lot to hear this.
We look forward to welcoming you back again soon.
Fantastic service
Fantastic service , ordered the boxing hares bookends , they feel and look fabulous , absolutely love them .
Fast delivery . Thank you so much .
17 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Great Service and Delivery - fully recommend to others...
February 2026
Pre-ordered item online received safe n' sound and very well packaged.
Having searched other suppliers the price point was the best I could find for this particular framed picture.
The only very minor point was that I didnt receive a notification just prior to actual delivery but this may be because I requested for it to arrive after a certain date.
Otherwise extremely pleased with Angela Reed and will look to purchase more items in the future.
Just a mention for the gentleman in the 'orders' or 'delivery' department - very accommodating, polite and understanding.
Thank You!
17 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Antwoord van Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Amazing Cockerel
Just love the Cockerel. That's why I bought a second immediately the first arrived. Both are presents. Delivered the following day after ordering.
16 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Awful experience!
Until yesterday I really rated this shop as top notch, pleasant , helpful and polite. However I was expecting a rug delivery, ordered on 12th February but had no communication from them to let me know when it was due for delivery. Yesterday I called them and spoke to an extremely rude aggressive woman who shouted down the phone, she said she couldn’t hear. Surely at this point she should have said the line was hard to hear and suggest I call back hoping to clear the line… but no… she was awful and rude! Then I called back and spoke to a different lady who was helpful , thank goodness! BUT the delivery people DX had no communication with me, despite being told they would contact me to inform me of the delivery date. I had no idea when the delivery was due. Eventually I called DX who were helpful in that they said the rug was out for delivery. The delivery man was also bad tempered. Didn’t ask me where to put the rug just shoved it into the room in the floor. I WILL NEVER EVER USE ANGELA REED AGAIN!
18 februari 2026
Review zonder uitnodiging
Antwoord van Angela Reed
I am so very sorry to read this review - please rest assured that we will, immediately, make a full investigation into this. This is, in no way, acceptable and is absolutely not how we would ever want to conduct ourselves. I understand that one of our senior team will be calling you soon to discuss this further with you. Thank you for taking the time to leave the review, although we seem to have fallen far short here.
QUICK AND EFFICENT SERVICE AND A GOOD…
QUICK AND EFFICENT SERVICE AND A GOOD VALUE PRODUCT
11 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Quick response and very helpful
Contacted Angela Reed through instagram very quick response!
Helped with my purchase.
10 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Antwoord van Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Great product and fast delivery!
9 februari 2026
Antwoord van Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.