Ankers return policy claims to be straightforward and with a 30 day money bank guarantee which is part of the reason I trusted them with purchase of an expensive item. However I think returns... Toon meer
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Lees wat reviewers zeggen
Purchased a power pack to use with my iPhone. Great product with battery that lasts forever. Easily gets me through 2-3 days with regular charging. Excellent product.
Initally, started purchasing their items as recommended as best buy. Totally worth it. The quality of something as basic as an USB C cable is on another level. Love the quality box they come in. A... Toon meer
I’ve had a consistently positive experience with Anker UK over nearly a year. As someone who loves the latest tech and top-notch charging solutions, Anker never disappoints. Their cables are durabl... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 1604 936 200
- uk.support@anker.com
- anker.com/uk
4,4
Uitstekend
925 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
AVOID - RETURNS SCAM
Ankers return policy claims to be straightforward and with a 30 day money bank guarantee which is part of the reason I trusted them with purchase of an expensive item.
However I think returns at the cost/ responsibility of the customer is a way to push the risk onto the consumer.
I posted my item over a month ago I have been emailing Anker since as I haven't received my refund. It is shown as on its way with Royal Mail still from it's tracking number - clearly a courier issue.
Despite many communications on this they have let me know today I need to follow this up with Royal mail Myself and they won't issue my refund until they receive the item. This is not my fault and now I need to spend my time sorting this out.
AVOID! So disappointed.
11 mei 2026
Review zonder uitnodiging
Excellent product
Purchased a power pack to use with my iPhone. Great product with battery that lasts forever. Easily gets me through 2-3 days with regular charging. Excellent product.
17 april 2026
Review zonder uitnodiging
Quality products
Quality products, really pleased.
Have purchased a power bank, really pleased with Quality and performance also fast delivery.
14 mei 2025
Worst product and customer service - AVIOD
Worst customer service, I have been trying to get a warranty replacement sorted and it's been over 2 months of back and forth with no progress and multiple issues and obstacles, all I want is my item to work!
Aviod at all cost!
29 april 2026
Review zonder uitnodiging
Antwoord van Anker
We sincerely apologize for the difficulties you have experienced and truly regret the frustration caused. Your issue has been escalated to our management team and will be given top priority to ensure a prompt resolution. Thank you for your patience—we are committed to making this right.
Swift warranty processing & replacement
I had a faulty product and the team swiftly processed my claim with replies under <20 mins at the beginning! After verifying my warranty and analysing my claim... they did reject it, however I pushed back and got it accepted, and in fact they agreed to give me a different, more expensive replacement product, since I asked for it! unfortunately, they sent the wrong one, but they were quick to send the new one once I flagged it to them and I now have the correct, working product (different & better than the original faulty one). Special shoutout to Lucas.xin who handled my claim.
22 april 2026
Review zonder uitnodiging
Avoid buying from here
Worse customer support I’ve ever experienced as a new customer!
Support is unhelpful, useless and unresponsive!
I have an order worth £600 which will I’ll be sending back thanks to their brain dead support!
Anker have now replied to my review and asked me to contact their support team, the SAME support team that have been unresponsive! You can’t make this up!
Anker then tried to flag and have my review removed but TrustPilot allowed my review.
Tells you everything you need to know about Anker and Eufy.
24 april 2026
Review zonder uitnodiging
Antwoord van Anker
We sincerely apologize for your experience and any frustration caused. Your case has been escalated to our team and will be given top priority. Please feel free to contact our customer service team at uk.support@anker.com—we are committed to addressing your concerns promptly and restoring your confidence in our support.
Expensive Powerbank Dead In Under a Year
Expensive 20000mAh Powerbank (model A1384) is completely dead in less than a year, anker support refused to help because it was sold by Currys, and Currys refused to help because "it's managed by anker"
Awful experience.
The below response from Anker is just copy pasted slop, they made no further attempt to resolve the problem.
21 april 2026
Review zonder uitnodiging
Antwoord van Anker
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@anker.com, and we’ll ensure your case is promptly addressed.
Rubbish product and poor support
Support reached to me after this review and the issue is sorted
17 april 2026
Review zonder uitnodiging
Antwoord van Anker
We’re very sorry for the inconvenience and frustration you’ve experienced. Your issue has been escalated to our team, and they will be in contact with you shortly. Please feel free to reach out directly to our customer service team at uk.support@anker.com, and we’ll make sure your case is promptly and properly addressed.
Excellent service and a very useful item
31 januari 2026
Great reliable products
Anker have great reliable products. I don't always go direct as they have an amazon store, but all there gear is good quality.
20 februari 2026
Review zonder uitnodiging
Very poor customer service
Very poor customer service. The earth pin on a new charger sheared off while in the socket. After a battle where Anker blamed us for the fracture they relented and replaced the charger but refused to consider the electricians £100+ bill for replacing the socket. Now a power bank has had the display fail. Yet again it’s the customers fault as they assert it’s been dropped and the crystal is fractured, except the crystal is in perfect condition
1 april 2026
Review zonder uitnodiging
Antwoord van Anker
We sincerely apologize for the difficulties you have experienced with our products and our customer service. We have escalated your issue to our specialist team, and they will contact you as soon as possible to address your concerns.
Thank you for bringing this matter to our attention. If you have any additional questions or information, please let us know.
Best regards,
Not the cheapest products but the…
Not the cheapest products but the quality is worth the small extra cost. I would absolutely recommend digging a bit deeper into your pocket and getting Anker brand if you can.
8 mei 2025
Weeks later, bought another one for the office.
so good, I bought another one for my office.
Easy to setup.
premium quality fast charging.
Does exactly what it claims to do.
10 maart 2026
Great product and excellent support.
I am very pleased with the quality of Anker products. My recent experience with their support team was exceptional. They were prompt and efficient in resolving an issue with my power bank. The speed and professionalism of their customer service were truly impressive. I highly recommend Anker for their reliable products and outstanding support. I got the replacement for ANKER-TNZ7051342297 within 4 days of raising the ticket and its incredible considering 2/4 days was weekend
26 maart 2026
Review zonder uitnodiging
I always rely on Anker cables
I have relied on Anker USB cables for several years. They really are excellent quality. Prompt delivery and a great product.
16 november 2025
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