AnswerNet Reviews 110

AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training for our unique goals and it has paid dividends. Very happy with the direction our calling program is headed.

Cantaloupe Inc.’s relationship began with Answer Net 1.2 years ago when we unexpectedly lost our prior after-hour call center support vendor.

Answer Net did not hesitate in forming a relationship with us! They were interested in understanding, and learning, the nature of our business. They quickly adapted to secure appropriate staffing levels and quickly trained their staff to support our after-hour call volume. They stayed closely connected with us during an instantaneous period of change and transition – without skipping a beat!

Answer Net has also supported us during times when immediate action was needed due to unexpected server issues and outages. They provided coverage to allow the upskilling of our staff and to conduct staff meetings during our regular hours of operation. They are prompt in addressing concerns, maintain open lines of communication, are proactive in sharing data, and request feedback to ensure a solid partnership alignment exists between parties – all while being vested in providing a seamless customer service experience to our customers.

The Answer Net Team is a top-notch group of professionals! We can’t thank them enough for all they do for Cantaloupe Inc.!

What an amazing experience it has been working with the answernet team. When our clients call, they are always taken care of in a professional manner with the highest standards of customer service. They were there on several occasions when we needed them the most.

Thank you to all the staff and team members that have helped us scale!

Excellent support and alignment on targets and tactics. Very engaged and focused on customer goals.

We’ve partnered with AnswerNet as our third-party calling service for approximately five years, and they have been a reliable and valued partner throughout that time. Their team is easy to work with, responsive to our needs, and consistently professional in their interactions. We appreciate their flexibility and willingness to collaborate with us to support our outreach efforts, and their service has been an important part of helping us connect with our members effectively.

AnswerNet took the stress and work off my shoulder this tax season by answering all of our taxpayer calls. There were a few bumps along the way, but they were addressed quickly and resolved completely!

The Team at AnswerNet is outstanding - professional, extremely responsive, candid, and a pleasure!
I HIGHLY recommend to anyone seeking support in their call center.

Answernet’s professionalism & effectiveness have grown my business greatly in the 8 months we’ve been working together. William, Melissa, & Stacey are knowledgeable & helpful, & always ready to make adjustments based on client response & my own schedule. My clients have appreciated the callers’ patience, politeness, & fluency in related topics. I receive daily reports detailing receptiveness so I know exactly how many contacts they have made & how it’s all going. Regular checkin calls with William as team leader give us a chance to work out wrinkles as they occur. I rest easy knowing Answernet is tackling one of the most delicate parts of my business with efficiency, organization, integrity, & respect.

This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The response time is far too slow.

We appreciate the relationship we have with AnswerNet and they continue to provide a great service that makes us more efficient and helps our overall business.

I called about a issue I was having being wrongfully Charged after cancelling my subscription to my personality. I had been through this call center a few times already and had not been helped. Finally I reach RAY. He was incredibly rude, raising his voice at me, not letting me finish my sentences as though I am wasting his time because he cant find my account. I started getting aggrevated and told him I dont appreciate the attitude and would like him to dial it back. Ray cut me off raised his voice and said "its my turn to talk, I'll send you the refund" I ask Ray for his full name, he says he doesnt need to give it. I ask Ray for an employee number, he claims he doesnt have one. I ask ray for the name of his supervisor. He says he doesnt have one... fine I ask ray the name of the company he works for. He hangs up on me. I have never been compelled to write a bad review until now. Ray is Horrible, He worked the night shift.

I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.

We recently implemented TMB with Sarah Baptist and it has been fantastic! Her team made everything super easy and handled all the details from start to finish. I would highly recommend this service for any business looking to acquire new customers and stay in contact with their existing customer base.

Todd Small / CEO
PulseNetTV

AnswerNet is an extremely professional answering service. They responded to our company's (Speakeasy Speech Therapy, P.C.) request with urgency. They listen to your requirements and think out of the box for situations we had not thought of. AnswerNet wants to grow with your business' success and is motivated to accurately handle your calls in an efficient timely manner. They seek ways to improve communication between you and your clients. Deana was very helpful! We worked with Jovanna and Alex who are incredibly knowledgeable, quick to get you up and running! Jovanna and Seth are the absolute BEST to work with. Excellent follow-through weeks later to make sure their services are what we expected. Can't say enough good things about AnswerNet!

"Our business has been using AnswerNet.com for over three years, and I couldn't be more satisfied with their services.

The team has consistently provided amazing service, ensuring that our messages are timely and accurate, which has been crucial in helping our company secure new clients and grow our business.

A special shoutout to Jovanna Cassidy, the General Manager, who has been amazing & she has gone above and beyond in her role.

Jovanna's & her teams, dedication and commitment to excellence has made all the difference in our business.

If you're looking for a reliable company that offers exceptional service with a personal touch, I highly recommend AnswerNet.com. Being part of their team has been a game-changer for our business."

AnswerNet was a great choice for us. They fit our needs. Training and implementing the system was very easy and they had us up and running in no time. They were able to adjust the monthly minutes to fit our needs, which was very important to us and all calls are answered in the USA. Our product is made in the USA so this was also important to us. We have been with AnswerNet for a little over a year. We have been very satisfied with the agents supporting our services. They are friendly, knowledgeable and represent the product in a professional manner. They are owners of the product and believe in the product. The agents certainly show pride in the product when speaking to a customer about any item in our line. The training and management teams have been easy to work with and they are very attentive to our needs as well. It was a good decision to select AnswerNet as our backup call center provider.

The team was willing to rectify the issues when there were service issues that came up. We are a 24 hour response company and its important the call logs are followed. When they weren't - it was pointed out and team leads did get back to us and rectified the issues. There has been a much quicker response then there was previously and there is a dedicated staff member who has ensured our requests were addressed.

The service is prompt, courteous and great to deal with.

AnswerNet works hard to provide excellent service. We use AnswerNet to collect information essential to completing projects. Melissa and her team are timely in completing the work, responsive to our requests, and flexible to meet changing requirements.