Same experience here as Pawa (and MANY others it appears) did recently. Pawa provided a great summary and I'm pasting it here, as we have the exact same feelings. "Scam! Don't fall for the free... Toon meer
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Update: They solved the issue. I’m updating their rating from 1 to 3 because they respond relatively fast via email and provided a resolution but not before having to escalate the issue and me posti... Toon meer
Bedrijf heeft geantwoord
O que posso dizer? O que eu pensava que era um problema, na verdade eu estava usando errado e o time de Suporte foi brilhante e me ajudou a resolver o meu problema, muito obrigado!
Bedrijf heeft geantwoord
Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion. The support team answered my question satisfactorily, and I r... Toon meer
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3,2
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Same horrible experience here as Pawa and many others had…
Same experience here as Pawa (and MANY others it appears) did recently. Pawa provided a great summary and I'm pasting it here, as we have the exact same feelings.
"Scam! Don't fall for the free trial - Don't subscribe
No reminders before renewal. Nothing. They're clearly counting on people forgetting to cancel so they can charge them. Then when you notice and ask for a refund, they say it's "past the billing cycle" — using that line as an excuse to keep your money instead of actually addressing the refund request. A refund means giving the money back, period. Especially when I have not use the platform — Billing cycle problem is just an excuse they lean on to avoid paying you back what you're owed.
Stay far away from this web site. They're banking on the bill cycle to steal your money, and when you catch them, they hide behind a made-up policy instead of just doing the right thing. Don't give these people a cent."
28 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi,
Thank you for your feedback. We're sorry to hear about your experience.
We reviewed this case in detail. A trial-end notification was sent with the exact date and time of the upcoming charge. As no cancellation was submitted before the trial expired, the renewal processed automatically as outlined in our Terms of Service.
Our team has been in touch directly with the full account timeline. If you have further questions, please reach out at support@answerthepublic.com.
Best regards,
The AnswerThePublic Team
⭐ Excellent Customer Service That Earned My Loyalty
I actually enjoy taking the time to write reviews for people and companies that provide exceptional service, and this experience absolutely deserves one.
I accidentally upgraded my AnswerThePublic account after clicking on a promotional offer and completely forgot that I already owned an Individual Lifetime subscription. I also didn't realize the upgrade would immediately replace my Lifetime plan and charge my card.
I contacted support, explained what had happened, and Anush responded quickly with professionalism, understanding, and genuine kindness. He kept me informed throughout the process, investigated the issue, restored my original Lifetime subscription, canceled the accidental annual plan, and processed a full refund.
What impressed me most wasn't just that the problem was fixed, but how it was handled. At no point did I feel blamed for making an honest mistake. The communication was prompt, courteous, and customer-focused from beginning to end.
Great products are important, but great customer service is what creates loyal customers. Anush and the AnswerThePublic team absolutely delivered, and I'm looking forward to using the platform for many years to come.
Thank you again, Anush, for turning what could have been a frustrating situation into one of the best customer support experiences I've had in a long time.
29 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Mike,
Thank you so much for taking the time to share such a thoughtful review.
We're delighted to hear that Anush was able to help resolve the situation and turn it into a positive experience. We know accidental purchases can be stressful, so we're glad we could get everything sorted quickly and restore your Lifetime plan.
Providing responsive, understanding, and customer-focused support is something we genuinely care about, and your kind words mean a great deal to both Anush and the entire team.
Thank you again for your trust and for being a valued Lifetime member of AnswerThePublic. We truly appreciate your support and look forward to being part of your SEO and content research journey for many years to come!
Best Regards,
The AnswerThePublic Team
Fraudulent and Poor service
Fraudulent and Poor service. I had no idea that I was on a recurring annual subscription. This is not acceptable to subscribe customers on recurring annual plan. Zero communications about upcoming charges did not help either from awareness perspective. I find this unethical practice. Don’t get trapped into this peeps.
26 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi,
Thank you for your feedback. We're sorry to hear about your experience.
We reviewed your case and have been in touch with you directly with our resolution. We understand how frustrating it can feel to be charged unexpectedly, and we take this feedback seriously.
If you have any further questions, please don't hesitate to reach out at support@answerthepublic.com.
Best regards,
The AnswerThePublic Team
The girl that attended my case was very…
The girl that attended my case was very nice and helpful to resolve the issue.
22 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Patricia,
Thank you so much for your kind words!
We're delighted to hear that our team was able to help resolve your issue and that you had a positive experience. We'll be sure to pass your feedback along, as it will mean a lot to them.
If you ever need anything else, please contact us.
Best Regards,
The AnswerThePublic Team
Scam! Don't fall for the free trial - Don't subscribe
No reminders before renewal. Nothing. They're clearly counting on people forgetting to cancel so they can charge them. Then when you notice and ask for a refund, they say it's "past the billing cycle" — using that line as an excuse to keep your money instead of actually addressing the refund request. A refund means giving the money back, period. Especially when I have not use the platform — Billing cycle problem is just an excuse they lean on to avoid paying you back what you're owed.
Stay far away from this web site. They're banking on the bill cycle to steal your money, and when you catch them, they hide behind a made-up policy instead of just doing the right thing. Don't give these people a cent.
18 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Pawa,
Thank you for your feedback. We're sorry to hear about your experience.
We reviewed your case and can confirm that your subscription renewed automatically for another year, as outlined in our Terms of Service at the time of sign-up. We understand how frustrating it can feel to be charged unexpectedly, and we take this feedback seriously.
Our team has been in touch with you directly with the details of our review. If you have further questions, please don't hesitate to reach out at support@answerthepublic.com.
Best regards,
The AnswerThePublic Team
Crap tool
Crap tool, crap service, stole my money and won’t refund after being 30 minutes past being charged
20 juli 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi James,
We're sorry to hear you had a frustrating experience. We reviewed your case and have been in touch with you directly with our resolution.
If you have any further questions, please don't hesitate to contact us at support@answerthepublic.com.
Best regards,
The AnswerThePublic Team
Resolvi o meu problema!
O que posso dizer? O que eu pensava que era um problema, na verdade eu estava usando errado e o time de Suporte foi brilhante e me ajudou a resolver o meu problema, muito obrigado!
24 juni 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Olá Valentim,
Que ótimo saber disso!
Ficamos muito felizes que a equipe de Suporte tenha conseguido te ajudar a entender o que estava acontecendo e resolver o problema rapidinho. Esse é exatamente o tipo de experiência que queremos proporcionar.
Muito obrigado por compartilhar, e conte sempre com a gente!
The AnswerThePublic Team
They are a scam - refuse to issue refund
Update: They solved the issue. I’m updating their rating from 1 to 3 because they respond relatively fast via email and provided a resolution but not before having to escalate the issue and me posting this review.
They are a scam. I was trying to sign up for their monthly plan so I could try the free trial, and I accidentally clicked yearly. As soon as it happened, I made sure not to use the tool as I was planning to ask for a refund. The messed up thing is I was planning to keep my monthly subscription after the trial ended. Now they've lost my business because they refuse to refund money for a subscription I didn't use. I contacted support immediately as it happened.
30 mei 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Anna,
We're sorry to hear that this experience left you feeling disappointed. We understand how frustrating it can be when a purchase doesn't go as intended, especially when your goal was simply to try the service before committing.
That said, we'd like to clarify that the free trial is not available on annual subscriptions and only applies to eligible monthly plans.
For privacy and security reasons, we're unable to discuss the specific details of your account in a public forum. However, our team reviewed your case and has already reached out to you directly with the resolution available for your account.
If you have any further questions regarding the information provided, please reply back and our team will assist you further.
Best regards,
The AnswerThePublic Team
A+ SUPPORT TEAM
I want to say how good a support team this company has.
I was charged due to forgeting to cancel my subscription. And I usually don't get a refund for these cases, but the team of AnswerThePublic was so kind and fixed it in just 2 days
22 mei 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Marko,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that our support team was able to assist you quickly and resolve the issue to your satisfaction. We understand that subscription renewals can sometimes be overlooked, and we're always happy to review each situation fairly and help where we can.
Providing prompt, friendly, and helpful support is very important to us, so it's wonderful to know our team made a positive impression.
Thank you for being part of the AnswerThePublic community, and please don't hesitate to reach out if there's ever anything else we can help with.
Best Regards,
The AnswerThePublic Team
Prácticas engañosas y SIN CANCELACIONES
Mucho cuidado con esta plataforma. Mi experiencia ha sido pésima debido a la falta de transparencia en su proceso de contratación. Intenté probar la herramienta seleccionando una opción de "mes gratis", pero el flujo de registro está diseñado con "letras chiquitas" y pasos confusos que terminaron activando un plan anual sin un consentimiento claro y evidente.
Al darme cuenta del error de inmediato, intenté cancelar en el mismo momento, solo para llevarme la sorpresa de que no realizan reembolsos y te obligan a pagar un año completo de un servicio que no deseas. El soporte al cliente es nulo y no muestran el más mínimo interés por resolver una situación claramente provocada por su interfaz engañosa.
Si estás pensando en probar la plataforma, piénsalo dos veces. Su modelo de negocio parece depender de atrapar a los usuarios con cobros forzados más que de la calidad de su servicio. Una total decepción y una falta de ética profesional.
1 mei 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Ricardo,
We understand the frustration here, especially if your intention was to test the platform before committing to a longer-term plan.
To clarify, annual subscriptions on AnswerThePublic are billed upfront once the annual option is selected and activated, which is why the charge was processed immediately.
That said, feedback around the signup experience is important to us, and we’ve shared your comments internally as part of ongoing improvements to make the process clearer for customers.
If you’d like to discuss the situation further or explore available options, feel free to contact us at support@answerthepublic.com and we’ll be glad to help.
Best Regards,
The AnswerThePublic Team
Think twice before giving out your credit card info
EDIT: After contacting customer support, I received a refund, but that doesn’t change the experience I had during the process. It is unacceptable that the fee was charged even though I canceled my subscription. I was also dissatisfied with the service provided. The AI-generated articles are inadequate. Therefore, I’m giving it 3 stars.
I started a free trial for the 1-month plan and then I was not satisfied with the service and canceled it on their website. Although I canceled my subscription on their website (the cancellation here only appears to us, there is nothing they send to stripe in the background and therefore the subscription remains active in stripe) money was withdrawn from my account. absolutely fraud. never use this service.
19 april 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hello,
Sorry to hear about this.
We weren’t able to locate an account based on the details in your review, so we couldn’t verify what happened here.
For context, when a subscription is canceled on our side, it’s fully stopped, and no further charges are made.
We’d like to take a closer look and get this resolved for you. Please reach out to us at support@answerthepublic.com with the email used on the account.
Best Regards,
The AnswerThePublic Team
Terrible application
Terrible application, nothing works. I signed for the free trial and they charged my immediately and they is no way to cancel the plan, only to cancel fully the account. No support email, nothing.
It is basically a scam, stay away from this people.
7 april 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Rafael,
We're sorry to hear about your experience, and would love to help clear things up.
We offer a free trial on monthly plans, while annual plans are billed upfront at the time of purchase.
You can cancel your subscription anytime from your account. This will stop future renewals, while still giving you access for the full period you’ve already paid for.
That said, we truly want to help resolve this for you. Please feel free to reach out to us at support@answerthepublic.com, and we’ll take a closer look at your case and get this sorted for you.
We’re here to help and are happy to assist.
Best Regards,
The AnswerThePublic Team
Don't go premium, it's not worth it.
Answerthepublic and Ubbersuggest is shit. When you're using the free plan it's all good but the moment to you pay for lifetime, you're left with a dead tool.
Answerthepublic dashboard use to have structure and organization, you could see questions people are asking and the volume but now it's all messed up. None of that is visible just a list of organic search now without any clarification of what the question is.
Then the dashboard became very slow and unorganized. I don't even know where to find information anymore with this crap I'm left with. This is waste of money.
Trying to force me to use their content schedule. Answer the public is for keyword research and to understand what people are searching not to create content schedule.
2 april 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hello,
We’re really sorry to hear about your experience. That’s definitely not the experience we want for our users.
AnswerThePublic is still focused on what it does best: helping you discover real search queries and questions people are asking, so you can understand intent and build content around what your audience is actually looking for. You can explore this through questions, comparisons, and related terms by starting with simple keywords and reviewing the different data views.
We’ve recently introduced Content Studio as an additional feature for users who want help turning those insights into content, but it’s completely optional and meant to complement, not replace, keyword research.
From what you’re describing around structure, visibility of questions, and dashboard performance, it sounds like something may not be working as expected, and we’d really like to take a closer look.
If you’re open to it, please reach out to us at support@answerthepublic.com with a few details (like example searches or screenshots), and we’ll work with you to get this sorted.
We appreciate you taking the time to share this. It helps us keep improving.
Best Regards,
The AnswerThePublic Team
Cancelled subscription- still charged.
Dashboard is messy. Not the best - other applications available that provide the same or better information with better layouts. Cancelled my subscription but was still charged even hen I contacted support.
22 maart 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Sarah,
Thank you for your feedback. We’re really sorry to hear about your experience.
After reviewing the account, we were not able to locate a completed cancellation at the time, which is why the subscription remained active and the charge was processed. That said, we completely understand how frustrating this situation can be.
For privacy and security reasons, we’re unable to share account-specific details here, but we’ve reached out to you directly via email with more information and to help resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Best regards,
Scam website
19 maart 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hello,
Thank you for sharing your concerns.
We want to assure you that AnswerThePublic is not a scam website. We are a legitimate platform used by marketers, content creators, and businesses worldwide for keyword research and content insights.
It’s possible that there may have been a misunderstanding or a technical issue that led to your experience. We take feedback like this seriously and would appreciate the opportunity to look into it further.
Please feel free to contact our support team directly at support@answerthepublic.com, and we’ll be happy to assist you and resolve any concerns you may have.
Your trust is important to us, and we’re here to help.
Best Regards,
The AnswerThePublic Team
Intended to sign up for their offer of…
Intended to sign up for their offer of a 7 day free trial, but was charged $160 for the entire year up front and DID NOT receive any free trial. Once I noticed I was charged, I canceled the account and emailed their support. Received response from Anush Ohanyan stating that the free trial was only offered for the monthly subscription. It wasn't my intention to sign up for annually but it's selected as default I'm sure intentionally so people fall into their NO REFUND policy. I've never ran across a company with such poor customer service. Hope this helps prevent someone from doing the same and being stuck with them for a year. And yes, I maybe should have read the fine print or investigated the 7 day free trial before submitting payment, but who only offers it to monthly subscriptions?? Why isn't it applicable to both payment options, AND if the account wasn't even used (literally didn't even run a search yet, and canceled immediately) who wouldn't say, "honest mistake" ok we'll issue a refund.
23 februari 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
As outlined in our subscription terms, the 7-day free trial is available exclusively with our monthly plan and does not apply to annual subscriptions. This information is presented during checkout to help customers select the option that best suits their needs.
For privacy and security reasons, we’re unable to discuss specific account details publicly. However, we’ve reached out to you directly via email to clarify the situation and have offered a solution to address your concerns.
Please feel free to reply to our email so we can continue assisting you.
Best regards,
The AnswerThePublic Team
Excellent reports
Excellent reports! Love to use them for blog writing and social media posts to engage with the questions that people are actually asking!
23 januari 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Hannah,
Thank you so much for the kind words!
We’re really glad to hear the reports are helping you create blog and social media content that truly connects with what people are searching for. That’s exactly what they’re designed for — turning real questions into meaningful engagement.
We appreciate you taking the time to share your experience!
Best regards,
The AnswerThePublic Team
Eigentlich ein ganz gutes Tool für den…
Eigentlich ein ganz gutes Tool für den Preis, einzig die Synonyme fehlen für Key Word sprich ähnliche Begriffe. Ich habe eine kostenpflichtige Variante und alle paar Minuten blendet es mir Werbung über den gesamten Bildschirm vom Tool selber ein für das Tool selber ein, ich kann dann nichts tun ein Moment lang und das kommt dermassen oft und nervt dermassen das ich einfach nur ein Stern geben kann.
11 januari 2026
Review zonder uitnodiging
Antwoord van Answerthepublic
Hello,
Thank you for taking the time to share your honest feedback with us. We truly appreciate it, and we’re glad to hear that you find the tool to be a good value for the price.
We’re sorry to hear how disruptive the on-screen promotional messages have been for you. We completely understand how interruptions like this can break your workflow and lead to frustration, especially when you’re trying to focus on your work.
While these messages are part of the broader experience and not something we can adjust directly on an individual level, your feedback is important and helps us continue improving how the platform feels to use. If the frequency has been particularly disruptive, we’d encourage you to reach out to our support team at support@answerthepublic.com so they can review your account and see how best to help.
Regarding keyword suggestions, we’d also like to clarify that AnswerThePublic already includes related and semantically connected terms through features such as Related and Prepositions. That said, we completely understand your perspective and appreciate you sharing how these results could be even more useful.
Thank you again for being open with your feedback. We take it seriously and truly appreciate you bringing these concerns to our attention.
Best regards,
The AnswerThePublic Team
Answer the public helps me to…
Answer the public helps me to understand the need of the people. So searching on a topic and building something based on a demand is not a waste of time. Highly recommended and with a new ai feature it just gets better
1 december 2025
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Arthur,
Thank you for sharing your experience!
We’re really glad to hear that AnswerThePublic helps you understand what people are truly looking for and turn real demand into meaningful ideas. That insight-driven approach is exactly what the platform is designed for. We’re also excited that you’re enjoying the new AI features—they’re built to make the process even faster and more actionable.
Thanks for the recommendation and for being part of our community!
Best regards,
The AnswerThePublic Team
too slow bad ux
too slow bad ux, somtimes search (without loader) stays forever (hours!), cancelled my sub in the first month
27 november 2025
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Marween,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the slow performance and the issue with searches getting stuck — that’s definitely not the experience we want for our users.
We understand how frustrating this must have been, and your feedback is incredibly valuable. I also want to mention that we’ve recently made major improvements across the platform to significantly enhance speed, reliability, and overall user experience. While I know this doesn’t change what you encountered, we hope it shows our commitment to doing better.
If you ever decide to give us another try, we’d be happy to assist you personally to ensure everything works smoothly. Your experience matters to us.
Best Regards,
The AnswerThePublic Team
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