Anticsonline Reviews 44

Amazing communication from start to finish with all transactions. Staff really friendly and happy to help. They go out of their way and are knowledgeable. I wouldn't go anywhere else now!

​The Stonehouse store is always so welcoming to the whole family. They have a fantastic range of products, and the staff are incredibly friendly. They’ve consistently gone out of their way to give us great advice on which products suit our needs best whenever we’ve asked. Thank you for the brilliant service!

Our first trip to shop a lovely lady served us and was very helpful and informative with me and my son. We felt we’d come across a hidden gem!

So much so we visit often, and with lots of hobby stuff to order with a great online service if we can’t make it to the shop, thank you all for your friendly Service at Anticsonline!

10/10! The staff at antics are always so friendly and helpful. Would highly recommend to all

It was our first experience of antics over the weekend, we had the best time. The setting is great, the staff were fantastic, held an amazing event, really welcoming. We will definitely be back a lot.

Really bad Experience, please don't buy anything from them.
I Bought a paint, but I received the wrong colours.
I called them back and I explained that they did not sent me any confirmation email.
They said that was my mistake, and in good will, I said that I would have trusted him even without confirmation email.
The problem is that the wont refund the delivery, so send it back will cost me 3.90 + 4.90 (the delivery)..basically the paint price.
Worst experience

Excellent communication before and after ordering.
Super fast delivery! Great price to. A really positive buying experience start to finish.

10/10 experience, was struggling to find stock for my collection and the team at antics has pulled through and been super, fast responses, fast delivery, excellent packaging to ensure items are kept safe, always being kept up to date with new stock. Awesome business ran by awesome people and look forward to doing more business in the future :)

All the best, Nick.

Absolutely first class service from start to finish! Great communication, super well packed and some nice freebies with the purchase. Thank you so much. I will continue purchasing from Antics in the future.

This is only the second time using anticsonline as I normally go into the store, ordered on the Tuesday, arrived on the Wednesday, great service, Thanks

Recently ordered a Bandai model kit I had been looking for quite a while. From ordering online to receiving the kit, the service was excellent. Good communication by email and very reachable by phone. I was ordering from outside the UK and the staff made it hassle free. I would certainly recommend this store.

Great Service from the guys at antics, Thanks

Ordered a book and one length of track and next day got the following response posted with my responses....a shockingly cold responses to customer service

Hi Graham Allen,
RE: Shipping Charges for Order AN336899

Thank you for your order placed on our website. Due to the weight of your parcel we require an additional payment for shipping of £4.50.

Please click on the following link...

If payment is not received within 14 days and we don't hear from you then your order will be cancelled
Me:
Re additional charges, I have ordered a book and a length of track not 3t of ballast! I completed the online order YOUR web page calculated the postage I completed the order if additional charges are to be incurred that's your fault not the customer. I feel this is a is a very underhand way of serving the customer who compiled with a order and placed thus in good faith, not for Mr D Turpin to hold me to ransom....give me £4.50 or I will cancle order, I am as you can see by response....dumbfounded, will you let me know if you are going to HONER the contract we have entered in to for goods and services as described in the sale of goods act (on line/ distant selling).
Yours Graham

RE: Your Order: AN336899.

Thank you for your email/telephone call.

As per your instructions; we have cancelled your order as of Dec 12 2024 4:46PM and will refund any money charged, back to your account.

Me:
You miss understand I did not instruct you to cancle order I asked you to honer the contract...very poor service definitely won't be using again ...merry chiristmas.
I think you need to take a long look at YOUR SERVICE and take reflection

Reply from Anticsonline

Just now

Hi Mr Allen,
Unfortunately the order confirmation came through to us with £9 postage, but the payment for this failed, hence the request for additional shipping. The order confirmation you would have received via email would show the £9 postage amount. There is no facility here to upload a copy or we would.
We are sorry for the misunderstanding regarding cancelling your order. We will discuss this with the colleagues in question.
Regards
The Antics Team

Above is response from seller..
Let me reiterate I ordered....I paid the postage indicated by YOUR ORDERING SERVICE paid 4.50 postage for a book and one lenght of track do you not think 9 quid on a 15 quid order is a little on steep side?
No order confirmation email recived...just one demanding 4.50 extra ....something amiss if it came to you with 9 pounds whilst stating 4.50 on order form
And the quite frankly curt emails.
Thankfully there are many more on line retailers who are better suited to customer care! Antics on line....never a truer title for a web sight.
Regards

Couldn’t have been more helpful. I was ordering 2 planes for my son who lives in Australia. As soon as the Company knew that they organised everything including sending the planes direct to Australia which meant they didn’t have to charge vat and I didn’t have to struggle to the post office with an awkward parcel.
I shall definitely be ordering some more planes.

Excellent service, had what I desperately needed & at a very reasonable price. Well done guys, I'll be back 👍

I recently purchased a Corgi Diecast model aeroplane, which arrived today. The item was as described and at a very reasonable price, which I was more than delighted with. The delivery service was quick and the item was very well packaged. Overall great experience and I will definitely use them again

Everytime I have visited their store in Stroud, they have always been helpful and kind. Thanks team!

Fantastic customer service. He

Ordered an item for click and collect on 8th September after showing that our local branch had 2 in stock. Needed this item for the 15th September, only just received a phone call this morning, 23rd September to say it's now in store! How can it take over 2 weeks for a click and collect, that's just a joke! Certainly won't be using this service again!

Great customer service and communication. My order came with no issues so thank you.