Lack of information on delivery dates and a load of the bits I ordered missing, only to discover they were still weeks away from being manufactured, something no one told me until I called to ask wher... Toon meer
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Ordered custom anti-static mat late on Sunday afternoon / evening. Had confirmation the next day (Monday) by email to say custom order was complete. Expected it to take much longer. Very impresse... Toon meer
Eigentlich ist alles gut gelaufen. Transportzeit war etwas lang. Leider sind die Zusatzkosten in Form von Zoll und damit gebunden Beiträge entstanden, die weitere Einkäufe eliminieren. Die Versteckte... Toon meer
I needed to find tiles to complement existing. I found Anti-Static ESD online. The staff were extremely helpful on the phone, and arranged delivery for the next day. The tiles arrived as pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Complete Range of Anti Static (ESD) Products
Contactgegevens
Verenigd Koninkrijk
- 01213395150
- sales@antistaticesd.co.uk
- antistaticesd.co.uk
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Heeft 33% van zijn negatieve reviews beantwoord
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Inadequate Packaging & Customer Service
Ordered a single ESD safe lab chair costing over £250. Chair arrived in a smashed, battered box with a large hole on one side.
Contacted antistatic ESD with photographic evidence to show how bad I thought this was and that I find it absolutely unacceptable.
All they could say is "it didn't leave us like that". That I fully understand and I know couriers can be rough on parcels, but the onus is on antistatic ESD to pack their items properly using appropriate materials as required.
I requested that they arrange to take the chair (unopened from the battered box) back and issue a full refund. They just said that we should open up the box and the chair should be fine. Completely missing the point of good customer service and how to rectify extremely poor packaging procedures.
We will not be using them again.

Antwoord van Anti-Static ESD
Excellent service
Excellent service. After I placed a small order on the website, the team contacted me and helped me finalise the correct product and advised on the best methods. The prices were very competitive and delivery happend with no problems. I will be very happy to purchase further product in the future.
Nice to see a business takes pride
Nice to see a business takes pride. My order was promptly dispatched and very well packaged. All my items arrived in perfect condition. I would definately order from them again
The products are good quality and are…
The products are good quality and are exactly as advertised.
Slow delivery (couple of months past…
Slow delivery (couple of months past promised date) and poor communication on delivery dates and times.
Turned up late even after extra charge…
Turned up late even after extra charge for next day delivery. Apart from that, good looking product
we have still to receive our order
we have still to receive our order. Paid £4.95 for delivery and it has not arrived.
All the components were of good…
All the components were of good quality, no issues and everything went together correctly.
Great product
Great product, ordered as a replacement. Delivery, slow as it took over a week to arrive.
Excellent communication
Excellent communication and swift process from order to delivery.
excellent company to deal with and…
excellent company to deal with and great high quality products at a good price
Good product and service
ESD Mat just as ordered, and of good quality.
The mat is just as ordered, and of excellent quality. I am very happy with it.
It seems more robust and stable than most of the other ESD Desk Mats I have tried.
There were issues with the delivery, but these was the fault of their courier, and the company itself was very helpful and prompt in sorting it out.
Goods supplied not what ordered.
Goods supplied not what ordered.
Picture on website is not what is supplied. Anti-static EDS claim its a picture for illustrative purpose only. What they meenis they cant be bothered to update there website
Cannot recommend enough
Cannot recommend enough. Top quality products!
Excellent service
Excellent next day delivery and great price for product as well. Top marks for Anti-Static ESD
Order dispacted 7 days after it was…
Order dispacted 7 days after it was placed, when the delivery information says: 'We strive to deliver your order within 1-5 days of purchase.' Feedback requested before goods received, as goods not received yet 8 days after the order.
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