My Honest Experience with ANVOQ.uk
My Honest Experience with ANVOQ.uk – Extremely Disappointed
I am writing this review because I am genuinely frustrated and extremely unhappy with my experience with ANVOQ.uk.
When I first approached them, the communication was very positive and reassuring. Based on what I was told, I decided to trust their service and paid £479 for their job application support.
Unfortunately, the service I received was nowhere near what I expected for the amount I paid.
The overall communication and professionalism were a major disappointment. The recruiter assigned to me was, in my experience, not professional enough for this type of service. Communication was often difficult, and I did not feel that my concerns and requirements were properly understood or handled.
What makes the situation even more frustrating is that I raised my concerns within the first few weeks of the service. I did not wait until the end of the contract to complain. I clearly communicated that I was unhappy with the service, yet nothing meaningful was done to resolve my concerns or provide the support I expected.
Instead of feeling supported throughout the process, I felt increasingly ignored and disappointed.
The way I have been spoken to towards the end of the contract has also been extremely upsetting. Rather than receiving professional communication and an attempt to resolve the situation, I felt that the attitude towards me became rude and dismissive.
I have also requested a refund, considering that I raised my concerns early and was dissatisfied with the service, but they are still not willing to provide one.
For me, this is not simply about the £479. It is about the time, trust and expectations involved. People looking for employment and visa-sponsored opportunities are already under significant pressure, and when you pay for professional support, you expect to be treated professionally and respectfully.
I am sharing my experience so that anyone considering using this service can do their own research and ask very clear questions before paying. Make sure you understand exactly what service you are paying for, what support you will receive, who will be handling your applications, and what the refund terms are.
This review is based on my personal experience, and unfortunately, my experience with ANVOQ.uk has left me extremely disappointed and unhappy with the service I received.
I genuinely expected much better professionalism, communication and support for the amount I paid.
Antwoord van Anvoq
Dear Subinshah,
As this is a public platform, we would like to respond to the points raised so that readers have a complete and accurate picture.
On the service provided:
Our recruitment team worked actively on your profile throughout the service period. Applications were submitted on your behalf on a regular basis, and this work resulted in interview opportunities for you. The service was delivered as committed.
On communication and your concerns:
You mention that your concerns were not addressed. In fact, they were reviewed by our HR team, and you received a detailed written response covering every point you raised. Your recruiter remained available to you throughout, and all communication was kept in writing, as you requested.
On action being taken:
To address your concerns, we went beyond our commitment. We provided an additional support period at no extra cost, so that our team could continue working on your profile and create further opportunities for you.
On the tone of communication:
We have reviewed all communication on this matter. Our team responded with clarity and with factual information about the status of your service. We understand that this may not have been what you were hoping to hear, but it was communicated professionally and in good faith.
On the refund:
A refund was not applicable, as the service, including the additional support period, was delivered in full. The matter was then formally closed.
On the accuracy of this review:
We hold complete documented evidence of the work carried out on this account and of all communication exchanged, including our written responses to your concerns. Several statements in this review do not reflect what is shown in these records. We take the accuracy of public statements about our company seriously, and we reserve the right to take appropriate steps to protect our reputation where inaccurate claims are made.
To anyone reading this review:
We agree that it is important to ask clear questions before starting any service. We encourage every prospective client to speak with us directly, and we are always happy to explain exactly how our service works before any commitment is made.
We wish you every success in your career journey.
Regards,
ANVOQ Team