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AO Mobile Reviews 

13
•
TrustScore 4 uit 5

4,1

Mobiele netwerkaanbieder
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Bedrijfsgegevens

  1. Mobiele netwerkaanbieder

Geschreven door het bedrijf

Say hello to AO Mobile One simple plan that does what it says on the SIM Stay connected with the UK’s most trusted electrical retailer. We already make buying pretty much anything with a plug simple. Mobile is just another thing to trust us with. Because keeping you in touch is too important to get wrong, we take the same reliable, no-nonsense approach to SIMs as we do everything else. Ready to keep the good times scrolling? Good call. Shop AO Mobile > https://ao.com/mobile-phones/ao-mobile Loyalty pays Member-only pricing and a price that stays put for 12 months on our commitment-free plan. Plus, savings for all the family on up to 9 more SIMs. Coverage you can trust 99% coverage across UK homes, powered by Vodafone. On top of that, 5G and EU roaming are included, and you can choose travel bundles to top holiday spots. You’re in good hands Friendly, reliable support from real people at the UK’s most trusted electrical retailer. Same number, new network 1 text is all it takes if you want to keep your number. Hang onto the bit you want, not the bits you don’t.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

13 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(13)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

What a deal and great staff.

I have just had Josh phone me several times to help my understanding of how AO Mobile sets up sim cards and the way they charge. It is a pity this info is not seen before purchasing a sim card but the way they do it is fair and in some instances much better than some of the competition. The customer service and experience given by Josh was great. He is an asset to AO, and his expertise allowed both my wife and me to become satisfied customers.

12 oktober 2026
Review zonder uitnodiging
Logo AO Mobile

Antwoord van AO Mobile

Good Afternoon, Martin,

Thank you for taking the time to speak with me today.

I would like to apologise again for the frustration and inconvenience caused. I completely understand your concerns, and I appreciate you giving me the opportunity to review the matter with you.

Following our conversation, I can confirm that we have now waived the charge in question and applied a credit to your account, bringing your billing in line with your expectations.

I am sorry for the confusion and inconvenience this situation has caused. Thank you for taking the time to discuss the matter with me today and allowing us the opportunity to put things right.

I am pleased that we were able to reach a resolution that you are happy with, and I appreciate your patience throughout.

If you need anything else in the future, please do not hesitate to get in touch.

Best regards,
Josh
AO Mobile

Beoordeeld met 4 van de 5 sterren

Pricing and UK call centre excellent

Pricing excellent, love that it’s a UK based customer service centre and you get straight through without having to press a load of numbers. Couple of things can be improved, when ordering multiple SIM cards for family it would help to know who’s SIM is who’s. There’s no indication without contacting the call centre. Porting was 24hrs for 2 of the SIMS but 48hrs for the other 2, when you’re paying from the moment of order and not activation/porting that can be a little annoying. A mobile app would be great rather than online viewing. Advisors were super helpful with the above issues though.

29 september 2026
Beoordeeld met 1 van de 5 sterren

Registered for a sim card

Registered for a sim card. Got charged 4 days pro rata for service that did not arrive until 6 days later. Got billed for an additional sim for my wife which also arrived too late to activate as has already been billed for the next month by her supplier. So a £12.00 a month rolling contract first bill was £27.68! They refunded me the £3.68 but could not chsnge the bill for the 2nd sim as they are pre activated. Even though I had Lready paid the original provider for that month. Dissapointed

9 september 2026
Logo AO Mobile

Antwoord van AO Mobile

Good Afternoon MJ Constable,

Thanks for taking the time to leave us a review. I’m truly sorry to hear that you’re unhappy with your experience so far.

I’ve tried to contact you to discuss your concerns and put things right, however I haven’t been able to reach you. I have also followed up with an email.

Our SIM cards are pre-activated before they are dispatched. This means they are already assigned a mobile number and are ready to be used as soon as they arrive. Because of this, the service becomes billable from the point it is activated on our system, regardless of whether the SIM has been physically received or used.

I’m also very sorry that it has taken longer than expected for your SIM card to arrive. As it is sent via Royal Mail, delivery can take up to 5 working days.

If the SIM has not yet been activated and used, it is unlikely that your number transfer has taken place. This would explain why you may still be receiving charges from your previous provider, as the service would remain active with them until the transfer is completed.

We understand how frustrating this situation is, and we will continue to assist where we can. We will also attempt to contact you again within the next 24 hours to discuss this further.

Best regards,
Josh

Beoordeeld met 4 van de 5 sterren

Transfer didn't go entirely as planned

Transfer didn't go entirely as planned.
Customer Service Team were very helpful and persisted until it was sorted out.
One suggested he would phone me the next morning and did.
Easy to access team without having to fight my way through a load of automated questions.

31 augustus 2026
Beoordeeld met 3 van de 5 sterren

Sorted eventually

Well the new sim was not sent out and had some calls to ao mobile and it was left after more calls to speak to a lovely Lady that sorted it out straight away.i had to threaten to cancel

26 augustus 2026
Logo AO Mobile

Antwoord van AO Mobile

Good Afternoon, Mans

Thank you for taking the time to leave us a review.

I'm sorry to hear that you experienced issues with receiving your replacement SIM card and that it took multiple calls to get the matter resolved. We take feedback like this seriously, as we always want our customers to receive the support they need as quickly as possible.

That said, I'm pleased to hear that you were eventually able to speak with a member of our team who was able to resolve the issue for you. I'm glad everything is now sorted.

Your feedback will be shared with the relevant teams as we continue to look for ways to improve our service and customer experience.

If you need any further assistance, please don't hesitate to get in touch.

Thanks,
Josh

Beoordeeld met 5 van de 5 sterren

Mobile Phone Contract

We signed up for two mobile phone contracts and the transfer from our old provider went through seamlessly. A really good value contract, including a European roaming allowance, on a 30 day rolling contract using Vodafone’s network. Perfect!

10 augustus 2026
Beoordeeld met 5 van de 5 sterren

You honestly vant get this better anywhere else

The whole switch over to AO mobile from my previous provider was seamless, network is great and you absolutely cannot knock the price with AO membership! Would highly recommend.

An AO mobile app would be great too if thats on the horizon :)

19 augustus 2026
Beoordeeld met 5 van de 5 sterren

Even a technophobe can be rescued!

I found it difficult to port my SIM card on line and contacted AO Mobile help! They were amazingly quick to assist and changed it to a physical sim which arrived practically next day. The helpful agent sorted it all out and my telephone number was ported very quickly and smoothly!
Today, because technology is a closed book, I misunderstood a notice I received and completely lost the plot! I lost various apps and my App Store and totally panicked and contacted AO help again! I received the most sensible and easy to follow set of instructions for all sorts of situations on my phone from a
most thoughtful lady - so useful that they are now tucked away in Notes for future reference!!
I cannot commend this service highly enough and can thoroughly recommend AO Mobile help.

24 augustus 2026
Review zonder uitnodiging

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