AOL Reviews 443

AOL deserves a -- Minus Zero -- rating score.
- I've been on AOL for decades. I recently and accidentally deleted my password. I've been calling and taling with AOL for a week. Though AOL says they'll call me back to help.... they do NOT.
- I'm unable to access my business and personal accounts because AOL refuses to provide nothing more than "lip service" to my problem.
- AOL says they've "escalated" my problem to another team, and I'll be called latre in the day, in almost a week AOL has FAILED to call me back.
-- Terrible service.
-- Terrible LACK OF SERVICE

Good morning I have bought a dozen or so items from this company. None of them have ever been a problem until a 65 inch Toshiba TV in March this year. I have asked them 10 times to sort out they’re expecting me personally to speak to Toshiba. They are going to do a video call. They are going to also get an engineer out. We are living in 2025. I believe the Company works from the era of 1975 the customer care is absolutely appalling. I have been to Asda I have been to Argos. I have been to PC World. I have been to Sainsbury’s. I have also been to Tesco and told them my scenario they said to me bring the TV and we will do an exchange now just bring your receipt. AO, it is time that you pulled your sock. And start looking after the people that pay your wages and stop fobbing us off making us do all the work for you instead of you helping us as valued customers in fairness you are appalling customer service appalling. I was told yesterday that they would have Toshi but call me from 8 o’clock to a 11:30 it is now 12 o’clock no one called it is Saturday so we are going to have no TV over the weekend once again it is appalling last time I buy anything from AO I think you should all be ashamed someone from Ayo needs to drag the Company to 2025. It’s not all about money. And I will expect a phone call by a senior manager surely at some point today to discuss this ridiculous companies issues. but in all honesty, I know they won’t get back in touch because they are worse than useless and I don’t know why.

Der Support funktioniert überhaupt nicht. Weder online noch telefonisch ist eine Hilfe bei Poroblemen möglich. Was äußerst ärgerlich ist wenn man nicht mehr auf sein Email konto zugreifen kann.

Katastrophe mein Lebensgefährte hat ein aol Konto. Beim einloggen erscheint falsches Passwort obwohl aol das Passwort bestätigt hatte Stunden lange Versuche das aller aller Letzte

All of my emails from the last one and a half weeks disappeared, including those that were starred for their importance. Somehow they appeared in trash even though they were never trashed due to their importance. Tomorrow it's a trip to enroll in a different email account. Goodbye AOL

i have had the most awfuil service for aol will never use tham again, complete mis infomation on the website

Actual mail is fine,but having to look at fake news on the daily homepage is getting old-Doom and gloom with finance when markets are an all-time high-keep reaching with your fake news!

Ich habe bei AOL seit Jahrzehnten 3 Mailadressen und konnte mich bisher nicht beklagen - hat fast alles funktioniert, also Abholen mit Thunderbird und wenn sich etwas änderte, bekam man eine Nachricht. Seit 19.8. nachmittags geht allerdings nix mehr: Authentifizierungsmethode wird nicht mehr unterstützt. Morgens ging es noch.
Also alle möglichen Varianten durchprobiert: nichts funktioniert!
Und Post abholen direkt bei AOL ist so nervig und voller Werbung, daß man die emails dazwischen nicht findet!
Nirgends ein Änderungshinweis, nix! So läßt man also Stammkunden am langen Arm verhungern.

Spewing a bunch of woke liberal bs is what AOL excels at and nothing much else.

Starting using their 2-step awhile back, nowhere did it say I was going to be charged for it.

It is now not working, and I am being told I have to pay for the service if I want to fix the problem or I can use their help page to try to fix it, but I'm not able to find anything that will help me with the problem.

Here's the kicker...One of my 2 step solutions is to send a code to my Yahoo email. Guess what? Aol & Yahoo are the same company, So I am locked out of both! DONE WITH BOTH!

AOL is running ads for Emmy & Mia, a China-based jewelry company that falsely advertises jewelry. The jewelry is low-quality and looks nothing like the photos on the website. AOL is responsible for promoting companies like these that scam customers

Login requires a new password every time. It has made aol unusable. After decades of use, I am moving away from AOL.

You would think that a PAID e-mail service would give you dedicated service without ads...unbelievable...I can get that from a free service. I'm done!!!

You can never get any human technical support. Dozens of phone numbers that no one will answer. Now they want people to pay for this crap? LOL, AOL go suck an egg

Terrible terrible company promise delivery that fails to happen and it's up to the customer to find this out.. avoid like the plague

Ho sottoscritto un account con aol mail. Dopo due giorni il sito non riconosce l'indirizzo di posta elettronica 'spiacenti, non riconosciamo questa email' le testuali parole. Un nuovo account con lo stesso indirizzo di posta viene negato perché già occupato, il recupero sia attraverso altro indirizzo di posta o telefono è vano perché non arrivano né messaggi sul telefono né email.

5 Stars – Excellent Customer Service from Frankie Bun

I have an issue with my tumble dryer and contacted customer service for help. Frankie Bun assisted me and was absolutely fantastic throughout the process. He quickly realised that my appliance hadn’t been registered for warranty, but instead of passing the problem back to me, or another department he took complete ownership of the situation.

Frankie not only got the warranty registration sorted out but also arranged a repair date without any hassle on my end. He was extremely helpful, professional, and thorough—making what could have been a stressful experience completely smooth and stress-free.

Brilliant customer service – thank you so much, Frankie!

A relic online mail company. More spam than legit emails and riddled with adverts. Always been bad but since Yahoo take over the spam filters have gone out the window.

I've used an AOL email for the last 25yrs, during that time I've never had an issue with reseting my password myself. Today, I attempted to log on from a comp instead of my phone and was immediately prompted to send a verification code to my old school email address, which was deactivated after I graduated. It prompted me to go to their online list of FAQs. So, I did and it didn't help at all, told me to try logging in from a browser I've used before, which is what I've been doing, same browser and same comp, still prompting for the code even with the correct user name and password (I know it's correct, because I'm logged in on my phone just fine). I called the customer service line and not only was the customer service rep's speech almost completely indiscernible, all I could make out was that they require a monthly subscription for "premium service" unclear on what's premium about accessing an e-mail acct but at minimum you have to pay $9.99 for a one-time technical support so they can change your back-up email to a new e-mail. I said, that's okay, just take the code prompt off my acct and I'll go in and change the back-up e-mail myself. Nope, 24min call asking for a one-time free exception, they refused. I've never needed tech support from AOL in 25yrs. Interesting that they're blocking my login and to get me logged in I now need "tech support" for a fee. Outlook, Gmail, Apple, no one charges you for a password reset or to change your back-up verification email. So, disappointed in AOL, make money off Ads, storage, business emails, etc., like everyone else, don't be petty it's not a good look or business model (the task I attempted to log onto the comp for, I've already completed using a different email address). So, you didn't stop my efforts, just made disappointed in your practices and lack of support in your customers. Never thought I'd see the day but, it seems it's time to for this Era to come to an end.