I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... Toon meer
Bedrijf heeft geantwoord
Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... Toon meer
Bedrijf heeft geantwoord
I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Geschreven door het bedrijf
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contactgegevens
14004-K Willard Rd, 20151, Chantilly, VA, Verenigde Staten
- 17039554819
We overthink pests so you don't have to.
4,1
Goed
231 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Communication with techs poor
Communication with techs past 6 months is horrible. They don't read account notes before or upon arrival and therefore miss things on the service.
29 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Paul,
Thank you for taking the time to share your experience. I’m very sorry to hear about the communication issues with our service professionals over the past several months. At Aptive, we strive to provide thorough and attentive service, and it’s clear from your feedback that we fell short of that standard. We take your concerns seriously and would like the opportunity to review your account to ensure notes are properly reviewed and addressed during each visit. Please reach out to us at socialmedia@goaptive.com so we can work with you to correct this and provide the reliable service you expect and deserve.
-Jasmine
Antwoord van Aptive Pest Control - Alexandria
Hi Margaret,
Thank you for sharing your experience! We’re so glad to hear that both of our service professionals provided great service and left you satisfied. At Aptive, we take pride in delivering reliable, thorough care for every home we visit. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Antwoord van Aptive Pest Control - Alexandria
Hi Margaret,
Thank you for sharing your experience! We’re so glad to hear that both of our service professionals provided great service and left you satisfied. At Aptive, we take pride in delivering reliable, thorough care for every home we visit. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Destroyed my cable and Internet connection
The termite bait installer cut the Verizon FIOS fiber optic cable, finished the installation, and left. No words of apology, no admission that he screwed up, just silene.
27 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi David,
Thank you for sharing your experience. I completely understand how upsetting it must have been to have the Verizon FIOS fiber optic cable damaged during service, and I apologize that this was not addressed appropriately at the time. That is not the level of accountability or care we expect from our service professionals at Aptive.
We take situations like this very seriously and want the chance to review your account and the incident so we can ensure it’s resolved properly. Please reach out to us directly at socialmedia@goaptive.com so we can work with you to address the damage and prevent anything like this from happening in the future.
We value having you in the Aptive neighborhood and are committed to providing professional, responsible, and effective service moving forward.
-Jasmine
I keep asking for Aptive to return to…
I keep asking for Aptive to return to get rid of the ants. We’ve had too many ant invasions. Last week I was charged $140.00 again that didn’t resolve the ant situation.
26 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Sallie,
Thank you for bringing this to our attention. We understand how frustrating it must be to deal with repeated ant problems, especially after being charged for service that didn’t resolve the issue. That’s not the experience we want any Aptive customer to have. Please reach out to us directly at socialmedia@goaptive.com so we can get a reservice scheduled at no additional cost and make sure this issue is fully resolved. We’ll also review your account to ensure your billing is accurate. Your satisfaction is important to us, and we’re committed to making this right.
-Jasmine
Routine Pest Control
Technician was very professional and completed all requested services.
19 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Jacob,
Thank you for sharing your feedback! We’re glad to hear that our service professional was professional and completed all the requested services. At Aptive, we take pride in providing thorough and reliable service, and it’s wonderful to know our team’s efforts are meeting your expectations.
-Jasmine
Great company with excellent customer service
Service staff are very thorough, professional and personable. Appreciate them listening to my concerns and acting on them. Also like Aptive's overall attitude towards customers - they take pride in ensuring their customers are fully satisfied.
24 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Josephine,
Thank you for sharing your feedback! We’re thrilled to hear that our service staff has been thorough, professional, and personable, and that they listened to your concerns and acted on them. At Aptive, we take pride in providing attentive, effective service and making sure our customers feel supported and valued, and it’s wonderful to know that our efforts have made a positive impact on your experience.
-Jasmine
Antwoord van Aptive Pest Control - Alexandria
Hi Arthur,
Thank you for sharing your feedback! We’re thrilled to hear you’re happy with your service and appreciate you letting us know you’re in New Jersey. At Aptive, we’re committed to delivering top-quality pest control with a personal touch, no matter where you are. Thanks for choosing Aptive to protect your home!
-Jasmine
Marquette the technician was great
Marquette the technician was great. Very attentive to our issues and very thorough in applying the treatments. His was a job very well done.
20 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Mike,
Thank you for sharing your feedback! We’re thrilled to hear that your service professional was attentive, thorough, and provided a job well done. At Aptive, we take pride in having service professionals who listen carefully, address our neighbors’ concerns, and deliver effective pest control every time. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home safe and comfortable.
-Jasmine
Appointment was easily and quickly…
Appointment was easily and quickly scheduled, service was excellent (removing large wasps nest in a tree near the front door).
6 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi there,
Thank you for sharing your feedback! We’re glad to hear that scheduling was easy and quick, and that our team was able to provide excellent service in removing the wasp nest near your front door. At Aptive, we take pride in delivering thorough, timely, and effective pest protection so our customers can feel safe in their homes. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Tech’s are good but service could be more fast.
Service was good but in home service for a issue could have been faster.
12 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear that you were happy with the service itself, but we understand that the timing for in-home service didn’t meet your expectations. At Aptive, we strive to provide timely and effective solutions, and we appreciate your feedback as it helps us improve our scheduling and response for future visits.
If you’d like, please reach out to us at socialmedia@goaptive.com so we can ensure any remaining concerns are addressed promptly. We value your trust in Aptive and want to make sure your experience reflects the high standard we aim for.
-Jasmine
Employees never did what they said they…
Employees never did what they said they would do until I called and threatened to end my contract. Only then did they send someone out to do all the things that were suppose to be done the first and every time. Then I was told that service was free and they tried to charge. Then was told no one would come again till November and I get a text saying they are coming again. Employees and company overall had failed me as a customer
15 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Ryan,
Thank you for sharing your experience with us. I’m truly sorry to hear how many times we fell short of following through, that’s not the level of service we strive to provide at Aptive. You should never have to chase us down to get promised treatments completed, deal with confusion over billing, or receive mixed messages about scheduling.
I would love the opportunity to personally review your account to make sure these issues are properly addressed and to prevent them from happening again. Please reach out to me directly at socialmedia@goaptive.com so we can go over your account details, confirm the correct schedule, and make sure any charges are accurate.
At Aptive, our goal is to protect your home and your peace of mind, and I appreciate you holding us accountable to that. We’re committed to making this right.
-Jasmine
Reliable Service
Responsive to special requests. My wife hates anything that crawls of flies ( not birds).
13 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Nikki,
Thank you for sharing your feedback! We’re glad to hear that our team has been responsive to your special requests. At Aptive, we understand how important it is to provide effective protection against pests, especially for homes where even small crawlers and flies can be a concern.
We truly appreciate you choosing Aptive and look forward to continuing to help keep your home comfortable.
-Jasmine
is anyone even listening!?
it seems like the more reviews i give for aptive, the worst i am treated!? it took a month and a half for a service when i switched out of premium service. a service which had me paying the monthly due even when i asked for it to terminated/suspended!
I AM REVIEWING THE AREA OF: 1 Tory Circle, Tappan, NY 10983
14 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Oscar,
Thank you for sharing your feedback. We’re genuinely sorry for the frustration and inconvenience you’ve experienced regarding the timing of your service and the billing issue. At Aptive, we strive to provide seamless service and clear communication, and it’s clear we fell short in your situation. We would like the opportunity to review your account, address the billing concern, and ensure any future services align with your expectations. Please don’t hesitate to reach out to us directly at socialmedia@goaptive.com so we can work with you personally to resolve this. We appreciate you being part of the Aptive neighborhood and are committed to making this right.
-Jasmine
I get text messages letting me know the…
I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if I need them to come back because of ants or bugs, they come back without charge. Five stars. And thanks to Jerome for doing such a thorough job.
8 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Chuck,
Thank you for taking the time to share your experience! We’re thrilled to hear that our communication, flexibility, and follow-up service have met your expectations. It’s wonderful to know that Jerome provided such a thorough job, we’ll be sure to pass along your kind words. At Aptive, we strive to deliver reliable, attentive, and effective pest protection while ensuring our customers feel supported every step of the way.
We truly appreciate your trust in Aptive and look forward to continuing to protect your home.
-Jasmine
The technician was freindly and…
The technician was freindly and knowledgable about how to deal the my issues.
8 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Bob,
Thank you for sharing your feedback! We’re glad to hear that our service professional was friendly and knowledgeable in addressing your concerns. At Aptive, we take pride in providing both effective pest control and exceptional customer service, and it’s wonderful to know we delivered that for you. We appreciate your business and look forward to continuing to serve you.
-Jasmine
Aptive has done a fantastic job
Aptive has done a fantastic job, not just with spraying and such, but making me an educated homeowner so the minimum intervention is all that's required.
14 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Matt,
Thank you for sharing your experience! We’re thrilled to hear that Aptive has not only helped with effective pest control but also empowered you with the knowledge to manage your home confidently. At Aptive, we take pride in providing education alongside our treatments so our customers can feel informed and in control. We truly appreciate your business and look forward to continuing to serve you.
-Jasmine
The young man was very professional in…
The young man was very professional in servicing inside and outside my home.
6 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Brenda,
Thank you for taking the time to share your experience. We’re glad to hear that our service professional was thorough and professional while servicing both the inside and outside of your home. At Aptive, we take pride in delivering attentive and reliable service for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback helps us continue providing the best service possible.
-Jasmine
Aptive had to come back to treat my…
Aptive had to come back to treat my yard because of rain. They scheduled the return visit and came back with no charge to me and asked if I needed anything else done while they were here. I appreciated that.
5 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Hi Johnnie,
Thank you for sharing your experience with Aptive! We’re glad our team was able to quickly return and complete the treatment at no extra cost, even after the rain disrupted your initial service. It’s great to hear they also checked to make sure everything else was taken care of during the visit. Providing attentive, reliable service is exactly what we strive for, and your feedback lets us know we’re on the right track. We appreciate you being part of the Aptive neighborhood!
-Jasmine
I was charged for reservice
6 augustus 2025
Antwoord van Aptive Pest Control - Alexandria
Thanks for bringing this to our attention, Jason. Please reach out to us at socialmedia@goaptive.com so we can review your account and see how we can make this right. We're here to help in any way we can!
-Alexis
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.