AQUAMANIA Reviews 87

Prompt delivery, well packaged and all alive and kicking.

Ordered 2 live daphnia 100ml pouches, and 1 pack frozen dapnia for one Betta fish. Paid for items including postage Live Daphnia arrived half dead, retrieve approx 30 daphnia. Contacted store and spoke to a very nice lady who said they would send out 2 replacement pouches that day and should arrive next day. By 5pm nothing arrived, called to let them know that and as it is Saturday, Royal Mail will not be delivering on Sunday and this will probably result in dead Daphnia again. A man answered and told me he pulled the replacement pouches because it would cost more for them to send. Told me to place a new order for two pouches and he will place 2 additional pouches for free and I have to pay for the new order plus postage again. I explained I only have one Betta and I don't need 4 pouches. He then complained about the cost of the postage against cost of daphnia and then offered to refund me £2 for one pouch even though I paid for two. He then shouted at me saying this was costing him more in his time than what it was worth and then hung up the call on me. I called back and mentioned consumer rights and he said 'do what you want, that's it' and hung up on me again. The order total including postage was about £12, not a lot, but the fact is the rudeness and not honoring the replacement that they had previously committed to is unprofessional as well as treating a customer with contempt.

THE FLOATING PLANTS I ORDERED WERE DISAPPOINTING THEY WERE IN THREE SEPERATE BAGS BUT ONLY TWO OF THE BAGS CONTAINED ONE OF THE SPECIES EACH THE THIRD ONE WAS A MIX OF TWO SPECIES OF PLANTS IT WAS MOSTLY DUCKWEED I DIDNT SEE ANY OF THE SALVINIA NATANS

DO NOT USE! There are so many other online pet stores that are a million times better - save yourself the hassle and go elsewhere.

I ordered a UVB bulb and heard absolutely nothing for two weeks. When I finally chased it up myself, I was told it was out of stock and would be replaced with a different bulb. It arrived two days later smashed. I emailed with photos, showing the broken glass inside the box. I received an acknowledgement asking for photos of the packaging, which I sent straight away. Then silence.

Multiple follow-up emails went ignored. When I called, I was told the boss wasn't in and would call me back. He didn't. When I called again, I was told there was nothing they would do, apparently they'd sent out loads of bulbs, mine was the only one that had smashed, and to top it all off, I'd apparently opened the box wrong. I had cut it open about 10cm from the end to avoid pouring broken glass everywhere, which seems pretty reasonable to me.

Weeks after placing my original order, this is the outcome. No resolution, no refund, no accountability, just blame shifted onto the customer. I've since ordered the same bulb from another retailer with zero issues.

Terrible customer service. I will never use them again and would strongly recommend everyone else chooses a different business.

The live foods came in good packaging although the delivery was a bit slow. I will buy again in the future.

Been to aquamania today to get bits for our axolotyl and tank the staff there was fantastic so helpful especially frankie who went above and beyond to help us she literally spent so much time with us making sure the things we bought where correct and what we was looking for nothing was a bother she was more than happy to help we will definitely be returning in future for all our axolotyl needs 😀

Great communication and very informed. My light arrived very well packed and in good time

At last,a company that can supply bloodworms that are not dead! highly recommended.

Would like to thank all your staff for great customer service today but a extra special thanks to Franki she went out her way today as i brought a few tropical fishes including ur usual one the dwarf clown peckot which took Franki awhile to find and collect but it was great fun to watch.

Thanks again to everyone at Aquamania blackburn

From Debbie x

I have relied on Aquamania to supply live food daphnia and bloodworms for my newts and goldfish for some time. Within the difficulties of transporting live food via the postal system they have been overall excellent. Very good communication on the rare occasion there is a problem
Regards Neil Lamb

Good prices, safe fast delivery. Will be back for more

This may not have been your fault but royal mail were supposed to deliver it on Saturday didn't deliver it till the Monday and then the river shrimp were all dead

Excellent delivered in good condition

Very good thanks

All good start to finish. Xx

Great products and fast delivery

Excellent products delivered quickly and with no problems.

helpful information and prompt deliveries Prices are average but you get what you pay for