Arbury Reviews 818

Quick turnaround. Smooth process

Great customer service, Mason was attentive and did everything he could to help us. Couldn’t ask for any more.

Horrible experience, the parking is completely ridiculous bordering unsafe. I would not get a Cupra in the future just to avoid coming back to this garage.

Visited arbury Sydenham to look at an elroq as we hadn’t seen one on the road. Arrived and one other couple were in the branch. Had a quick look and no elroq, only kodiaq and two enyaq’s. Took ages for anyone to come over to us. Coincidentally the other couple in there also wanted to see an elroq, I overheard them being told they didn’t have one but had a photo of one! (I can see a photo online, thanks)
When eventually approached we asked to see an elroq. The man said we have a demo we can bring round, but we shouldn’t really be showing it as we aren’t allowed to show cars that are older than 3 months (it was a 75’ plate) so us and two other people were scratching after this one illusive Elroq. They hopped in first so we stood inside waiting for our turn. In this time, a third couple came in for a test drive.
Surprise surprise, it was a test drive on the Elroq we were also waiting to look at! We were told we could have a very quick look but that the Enyaq is exactly the same bar the boot. We sped round looking at the Elroq (the test drivers were literally waiting) then it went off for its test drive leaving 2 couples to look at Enyaq’s hoping they were similar. We asked the salesman what the differences were and he said none. I asked if the sun visors in the back were in the elroq (they aren’t) he said do you not just want an enyaq? No, we want an elroq!

I cannot believe a car that only began manufacture in 2025 has already been shunned from the showrooms!
From what we saw we really liked the elroq but please put one in your showroom as they are clearly popular.

Andy at Bromsgrove has been fantastic during the process of purchasing my Peugeot. From the test drive to the drive away, no information was spared… Thanks Andy!

Good communications, all round pleasent experience

Mariya is an exceptional saleswoman who goes above and beyond to ensure every customer feels valued and confident in their purchase. Her product knowledge, professionalism, and genuine enthusiasm make the entire experience smooth and enjoyable. She is a true asset to any team and sets the standard for outstanding customer service.

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming.

He wasn't available on the day we picked the car up but had already sorted out almost everything so the pickup process was as smooth as possible.

The young man Mason was an absolute delight
Although he looked better with his juvenile goatee beard

I recently purchased a car from this dealership and had a genuinely excellent experience from start to finish. The entire process was smooth, transparent, and far less stressful than I expected from viewing the vehicle online.

A big thank you to Laurence our sales advisor who was professional, knowledgeable, and never pushy. I really appreciated their honesty and attention to detail throughout the process including the short timeframe from viewing to purchase and driving away same day.

Communication was great, and I was kept informed every step of the way during and post purchase.

Overall, I’m very happy with both the car and the service I received. I would definitely recommend this dealership to anyone looking for a reliable and hassle-free car buying experience - make sure you ask for Laurence. Great cup of coffee whilst you wait too.

Josh very helpful explained every thing very well.

I had looked around a few places before I stumbled upon Arbury. Louis was amazing, talked me through everything and was so patient with me and explained everything clearly. Highly recommended!

Spent over £40K end of November on 2 Peugeot 208s , one GT and one Allure , phoned today to ask if they can adjust the headlights on the GT , no call back which they promised, so I phoned them again, they want the car for the WHOLE DAY to adjust the headlights 5 minute job , told me I could have a curtesy car for £25 , DISGRACEFUL NO. SERVICE FROM ARBURY BROMSGROVE, WE HAVE HAD YOUR MONEY SO TOUGH LUCK ATTITUDE, WILL NOT BE BUYING FROM YOU AGAIN, SHOCKING!!!!! Called a local independent garage they will do it for FREE as it only takes FIVE MINUTES , THATS WHAT YOU CALL SERVICE , ARBURY BROMSGROVE GET YOUR ACT TOGETHER OR LOOSE CUSTOMERS

What a great dealership, Sam and Neil are absolutely great, the best. A wonderful experience all round. Thank you

Really welcoming staff. Josh looked after us and made the whole process calm and stress free. He patiently answered questions and talked through the paperwork, coming in on his day off to finalise the hand over. We are very grateful to you Josh for being so clear and helpful.

I recently purchased a new SEAT Ibiza from Sam Tudor, and I couldn’t be happier with the experience. From the very first interaction, Sam was friendly, approachable, and extremely knowledgeable about the car and all its features.

He took the time to understand exactly what I was looking for, answered all my questions clearly, and never made me feel pressured at any stage. The whole process was smooth, transparent, and actually enjoyable—something you don’t always expect when buying a car.

I’d highly recommend Sam Tudor to anyone looking to purchase a new car—excellent service from start to finish!

I recently had a great experience working with Sam Tudor while purchasing my car. He was friendly, approachable, and genuinely helpful throughout the entire process. Sam took the time to understand what I was looking for and offered honest advice without any pressure.

He was knowledgeable about the vehicles and answered all my questions clearly, making the whole experience smooth and stress-free. Communication was excellent from start to finish, and I always felt like I was in good hands.

I would highly recommend Sam Tudor to anyone looking for a reliable and professional car salesman. Thanks again for the excellent service!

A big thank you to Sam Read @ Arbury Stourbridge. We have just purchased a Peugeot 2008, Sam's knowledge and professionalism made our purchase easy. He went the extra mile, so helpful, thank you Sam!

Service is great. Everything done smoothly

Excellent customer service. Very professional sales executive in the sales department. Answered all queries.

Staff in the parts department were outstanding. Needed some info on fitting a component and the member of staff researched and provided the relevant information.

The showroom is very tidy and the whole environment very appealing. Well done to the team Top Marks